Installation guide

After you finish: Reassign the IT policies to the user accounts.

Prevent the previous BlackBerry Enterprise Server from connecting to the

BlackBerry Infrastructure

If you try to connect two BlackBerry® Enterprise Server instances to the BlackBerry® Infrastructure using identical SRP credentials,

the BlackBerry Infrastructure deactivates the credentials, and wireless traffic stops.

1. In the Windows® Services, stop all BlackBerry Enterprise Server services.

2. Change the startup type for all BlackBerry Enterprise Server services to Disabled.

Start the new BlackBerry Enterprise Server

In the Windows® Services, start the BlackBerry® Enterprise Server services in the following order:

• BlackBerry Controller

• BlackBerry Router

• BlackBerry Dispatcher

• all remaining services

After you finish: After you complete the upgrade process, users must reactivate their BlackBerry devices. Instruct users to connect

their BlackBerry devices to the BlackBerry® Desktop Manager or BlackBerry® Web Desktop Manager to receive new SRP routing

and service name information.

Upgrade Guide

Prevent the previous BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure