Installation guide
Specifying a name for the BlackBerry Administration Service pool during the installation
process
During the installation process, the setup application prompts you to specify the name of the BlackBerry® Administration
Service pool.
The BlackBerry Administration Service instances use the pool name for interprocess communication and when you configure
BlackBerry Administration Service high availability using DNS round robin. You must specify a valid DNS host name during the
installation process, even if you do not configure BlackBerry Administration Service high availability using DNS round robin.
The setup application uses the FQDN of the computer that you install the first BlackBerry Administration Service instance on as
the default value for the pool name. If you keep the default value and configure BlackBerry Administration Service high availability
using DNS round robin at a later time, you must use the BlackBerry Configuration Panel to change the pool name to the host
name for the pool.
The name for the BlackBerry Administration Service pool does not impact BlackBerry Administration Service high availability
that uses a hardware load balancer.
For more information about BlackBerry Administration Service high availability, see the BlackBerry Enterprise Server Planning
Guide.
Move user accounts to a new BlackBerry Enterprise Server using the
BlackBerry Administration Service
To complete the cutover upgrade process, you must move user accounts to the new BlackBerry® Enterprise Server. After you
move the user accounts to the current BlackBerry Enterprise Server, the BlackBerry Enterprise Server sends new service books
to the BlackBerry devices automatically.
1. In the BlackBerry Administration Service, on the BlackBerry Solution management menu, expand User.
2. Click Manage Users.
3. Click Advanced.
4. In the BlackBerry Enterprise Server criteria section, click the BlackBerry Enterprise Server that you want to move user
accounts from.
5. Click Search.
6. Click Manage multiple users.
7. Select the user accounts that you want to move to the new BlackBerry Enterprise Server at the same time
8. Click Switch BlackBerry user to different BlackBerry Enterprise Server.
9. Select the new BlackBerry Enterprise Server from the list.
10. Click Save All.
Upgrade Guide
Move user accounts to a new BlackBerry Enterprise Server using the BlackBerry Administration Service
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