Installation guide

Upgrading the BlackBerry Enterprise Server using the

cutover upgrade process and upgrade the existing

BlackBerry Configuration Database

Using the cutover upgrade process, you can install a BlackBerry® Enterprise Server on a new computer and move user accounts

and server information from a previous BlackBerry Enterprise Server to the new one.

When you use the cutover upgrade process, all BlackBerry devices receive new IT policies. BlackBerry devices that are running

BlackBerry® Device Software version 4.1 or later receive new service books and data synchronization occurs over the wireless

network.

If you upgrade the existing BlackBerry Configuration Database, you can move user accounts from the previous BlackBerry

Enterprise Server to the new one using the BlackBerry Administration Service.

Advantages of this upgrade process include:

• You can move user accounts back to the previous BlackBerry Enterprise Server if you experience issues with the new one.

• You can upgrade server hardware.

• Users experience minimal service interruptions because user accounts remain active on the previous BlackBerry Enterprise

Server until you start the new one.

Disadvantages of this upgrade process include:

• You require an extra computer.

• The BlackBerry Enterprise Server sends new service books to all of the BlackBerry devices that are capable of synchronizing

data over the wireless network.

Upgrade a BlackBerry Configuration Database

If you are not a database administrator and you do not have permissions to modify the BlackBerry® Configuration Database, you

can request that a database administrator with the appropriate permissions upgrades the BlackBerry Configuration Database

before you run the setup application and upgrade the BlackBerry® Enterprise Server.

Before you begin: Verify that you configured the proper permissions on the database server.

1. Log in to the computer that hosts the database server as a local administrator or using a Windows® account that has SQL

administrator permissions.

2. Copy the BlackBerry Enterprise Server installation media to the database server that hosts the BlackBerry Configuration

Database.

3. Extract the contents to a folder on the computer.

4. Navigate to <extracted_folder>\Database.

Upgrade Guide

Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrade the existing BlackBerry Configuration Database