Installation guide

Configure Microsoft Exchange 2003 permissions for the Windows account

On each computer that you want to install the BlackBerry® Enterprise Server or BlackBerry Administration Service on, you must

configure the Microsoft® Exchange permissions of the Windows® account that you want to use to complete the installation

process.

Without the correct permissions, the BlackBerry Enterprise Server cannot run after you complete the installation process.

1. Using Microsoft Exchange 2003 System Manager, configure the Exchange View Only Administrator permission with the

minimum access level of Administrative Groups.

2. At the server level, configure the following permissions:

• Send As

• Receive As

• Administer Information Store

3. To permit the BlackBerry Enterprise Server to check if users have permissions to access a public folder, assign the Owner

permission on all public folders to the account.

After you finish: Verify that the users have Read and Visible permissions to public folders.

Resolve the Microsoft Exchange known issues for wireless calendar synchronization

Some known issues for Microsoft® Exchange impact how the BlackBerry® Enterprise Server synchronizes calendars over the

wireless network. To resolve the known issues, you can read about the Microsoft Exchange known issues that might impact your

organization's messaging environment and install the hotfixes for them. If your organization's messaging environment includes

multiple messaging servers, you can resolve the known issues that apply to the latest Microsoft Exchange software version in

your organization's environment.

If you do not install the correct hotfixes, the BlackBerry Enterprise Server cannot run.

1. Visit http://support.microsoft.com to read articles 823343 and 894470.

2. Verify that your organization's environment meets the requirements described in the applicable known issues.

3. Download the hotfixes for the known issues on the computers that you want to install the BlackBerry Enterprise Server or

BlackBerry Administration Service on.

4. Install the hotfixes.

Upgrade Guide

Configuring a Microsoft Exchange 2003 messaging environment