User`s guide

IBM Lotus Notes, Domino, Domino Designer 8 Release Notes
Domino Administration Help
Lotus Notes, Domino Server
Allowing diagnostic data to be sent to IBM
When the IBM Lotus Notes client (Basic configuration) or IBM Lotus Domino server is restarted after a
server crash, diagnostic information about the crash is collected from the Notes System Diagnostics
(NSD) and other files. This feature is enabled by default for the Notes client, and you can enable it on the
Domino server. No attachments or confidential customer information are collected. The following
information is collected:
z
Client/Server Name
z
Notes/Domino Version
z
OS Version
z
Start Time
z
Crash Time
z
Uptime
z
User Comments (for clients)
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Error message
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Process
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Callstack
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Open Databases
Enabling the Send to IBM feature on the Domino server
To enable the Send to IBM feature on the Domino server, add the following setting to the Domino server's
Notes.INI file:
CRASH_SENDTOIBM=1
When the Notes.INI setting
CRASH_SENDTOIBM=1
is set on the server, no additional configuration is
required. When the server restarts after a server crash, diagnostic information is collected and an email is
sent to IBM.
Send to IBM feature on the Notes client
When a Notes client end user restarts their client after a crash, one of the following behaviors occurs
depending on whether the Send to IBM feature is enabled and Automatic Diagnostic Collection (ADC)
prompting is enabled.
Send to IBM feature
Enabled
Enabled
ADC prompting
Enabled
Disabled
Result
The Notes client end user is prompted to specify whether to
send a diagnostic report to their company administrator and to
IBM. The Notes client end user also has the option of viewing
the report.
A dialog box displays information to the end user that a
diagnostic report will be sent to their company administrator.
The end user is also prompted as to whether they would like to
send a diagnostic report to IBM.
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