User`s guide
IBM Lotus Notes, Domino, Domino Designer 8 Release Notes
Lotus Notes
Reporting Notes 8 Beta issues and problems
If you experience any problems installing or using Lotus Notes 8 Beta, we want to hear from you in the
form of a software problem report. Information about what to include in the problem report and the
process by which you can submit a problem report to IBM Lotus are provided below.
Information to include in the problem report
The problem report should provide as much information as possible to recreate the problem. This includes
the following:
1. As much build and platform related information as is relevant
2. Detailed steps to reproduce the problem
3. Actual test case contents, or links to the test cases
4. Screen shots if applicable showing relevant messages
5. All of the supporting logs
6. All environment variables in printed list form (for example, type "set" into a DOS command window on
the test machine and provide the resulting printed list of ENV variables)
What logs and files do I need to attach ?
The answer is all of them. The best way to do this is to use IBM Support Assistant (ISA).
Preferred Option - Running the Integrate d IBM Support Assistant (ISA) from within Notes 8 Beta to
create problem reports
Use the integrated collector to gather the information. From Notes 8 Beta, start the IBM Support Assistant
(click Help > Support > IBM Support Assistant to start the Support Assistant). Once you have started the
Support Assistant, click Service along the top menu, then click Collect Data. Make sure that all collectors
are marked to generate data. Once collected, attach the results to the problem report. By using this
collector, all logs are terminated properly allowing for easier handling by the recipient.
Also be sure to attach a list of all environment variables in printed list form (for example, type "set" in a
DOS command window on the test machine and also send the resulting printed list of ENV variables).
The integrated IBM Support Assistant is described in Notes 8 Beta online Help by clicking Help > Help
Contents > IBM Support Assistant User's Guide.
Secondary Option - Running a Standalone IBM Support Assistant (ISA) to create problem reports
If the integrated collector is not available, then second option is to use the standalone collector.
From the <
installdir
>\rcp directory, run the startcollector.bat (Windows), or startcollector.sh (Linux) to
gather the information.
Once collected, attach the results to the problem report along with a list of all environment variables in
printed list form (for example, type "set" into a DOS command window on the test machine and also send
the resulting printed list of ENV variables).
Third Option - Manual Collection
Collect the following files: (see "Where is the Workspace?" section below for locating the <workspace>)
z
<
workspace
>\.config directory contents
z
<
workspace
>\.config\org.eclipse.update contents including subdirectories
z
<
workspace
>\logs directory contents
On Windows
z
%TEMP%\rcpInstallerTemp.properties
z
%TEMP%\rcp
_
install.log
On Linux
z
<
installdir
>\rcp
_
install.log
z
Environment variables list
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