System information

Migrate the user accounts.............................................................................................................................45
Stop the old BlackBerry Enterprise Server..................................................................................................46
Improve the startup performance of the BlackBerry Enterprise Server .................................................46
Start the new BlackBerry Enterpriser Server.............................................................................................. 47
Reactivate user accounts............................................................................................................................... 47
Troubleshooting the BlackBerry Enterprise Server upgrade....................................................................47
Resolving issues during the upgrade .................................................................................................. 47
Resolving issues after the upgrade.......................................................................................................48
7 Upgrading the BlackBerry Enterprise Server using a phased process .................................................... 49
Phased upgrades.............................................................................................................................................49
Managing a mixed-version environment.............................................................................................49
BlackBerry Mobile Data Service (BlackBerry MDS Connection Service) considerations.............49
BlackBerry Enterprise Server Version 4.1.2 or later considerations.................................................50
Example 1: Upgrade BlackBerry Enterprise Servers at Version 4.0.3 using a phased process............51
Example 2: Upgrade BlackBerry Enterprise Servers at Version 4.0 and earlier using a phased process
53
Upgrade the BlackBerry Enterprise Server at Version 4.0 and earlier and create a new BlackBerry
Configuration Database ......................................................................................................................... 53
Upgrade the BlackBerry Enterprise Server at Version 4.0 and earlier and keep the existing Black-
Berry Configuration Database...............................................................................................................54
Example 3: Upgrade BlackBerry Enterprise Servers at Version 2.2 using a phased process..............54
8 Upgrading BlackBerry Device Software.........................................................................................................55
Enabling users to upgrade the BlackBerry Device Software at their computers..................................55
Checklist: Confirm the upgrade requirements....................................................................................55
Add the BlackBerry Device Software to the network drive...............................................................55
Confirm that the BlackBerry Application Loader Version 4.1 appears in the network drive (recom-
mended) ....................................................................................................................................................56
Distribute the BlackBerry Desktop Software installation files (if required)...................................56
Create and send a wireless enterprise activation password............................................................. 57
Send the upgrade instructions to BlackBerry device users............................................................... 57
Confirm that the BlackBerry Device Software upgrade is successful .............................................58
Upgrading the BlackBerry Device Software at a central computer or kiosk.........................................58
Checklist: Confirm the upgrade requirements....................................................................................58
Add the BlackBerry Device Software to the network drive...............................................................58
Create a software configuration ...........................................................................................................58