System information

Checklist: BlackBerry MDS Connection Service system requirements........................................... 27
Checklist: BlackBerry Collaboration Service system requirements.................................................28
3 Preparing your BlackBerry Enterprise Server environment for upgrade..................................................29
Preparing to upgrade from BlackBerry Enterprise Server Version 2.2 ...................................................29
Perform system maintenance................................................................................................................29
Back up system information ..................................................................................................................30
Consolidate user license keys................................................................................................................30
Preview the user migration .....................................................................................................................31
Synchronize BlackBerry device capabilities........................................................................................ 32
Preparing to upgrade from BlackBerry Enterprise Server Version 4.0................................................... 32
Perform system maintenance................................................................................................................ 33
Back up system information .................................................................................................................. 33
Back up the BlackBerry Configuration Database............................................................................... 33
4 Configuring your environment.........................................................................................................................35
Setting database permissions.......................................................................................................................35
Set Microsoft SQL Server permissions .................................................................................................36
Set IBM DB2 UDB permissions..............................................................................................................36
Configure remote authentication for the local system account..............................................................36
Create Windows groups to support administrative roles.......................................................................... 37
5 Upgrading the BlackBerry Enterprise Server using an in-place process.................................................39
Checklist: Confirm the upgrade requirements...........................................................................................39
Upgrade the BlackBerry Enterprise Server.................................................................................................40
Improve the startup performance of the BlackBerry Enterprise Server .................................................40
Troubleshooting the BlackBerry Enterprise Server upgrade process .....................................................40
Resolving issues during the upgrade process.....................................................................................40
Resolving issues after the upgrade process ........................................................................................42
6 Upgrading the BlackBerry Enterprise Server using a cutover process.....................................................43
Checklist: Confirm the upgrade preparation on the existing BlackBerry Enterprise Servers.............43
Installing the IBM Lotus Domino server on the new computer ...............................................................43
Create replicas of IBM Lotus Domino databases .......................................................................................44
Checklist: Confirm the installation requirements on the new computer ...............................................44
Install and configure the BlackBerry Enterprise Server Version 2.2 on the new computer ................45
Upgrade to BlackBerry Enterprise Server Version 4.1.4 on the new computer.....................................45