System information

48
BlackBerry Enterprise Server for IBM Lotus Domino Upgrade Guide
Resolving issues after the upgrade
You encounter errors when migrating users. 1. Browse to the location you specified for the migration log file.
2. Check the log file for errors.
3. Preview the user migration again, using the -g parameter to print
properties retrieved from the user’s mailbox to the migration log file.
You cannot resolve errors that occur when migrating users. 1. Remove the users from the BlackBerry Enterprise Server before you start
the upgrade.
2. Add the users to the BlackBerry Enterprise Server when the upgrade is
complete.
3. Activate users’ BlackBerry devices over the wireless network.
When installing service pack 1 to a previously installed
version of Microsoft .NET Framework version 1.1, the setup
program prompts you for access to the original installation
media for Microsoft .NET Framework version 1.1.
> When the setup program prompts you for the location of the netfx.msi file,
browse to the Tools folder in the BlackBerry Enterprise Server installation
media, and select the file.
Visit support.microsoft.com/kb/320474 for more information.
Symptom Possible solution
The BlackBerry Collaboration Service is not connecting to the
Microsoft Live Communications Server.
If you are using TLS as the communication protocol, verify that authentication
is configured.
1. Visit www.microsoft.com/downloads to download Microsoft Office
Communicator 2005 Trial Edition.
2. Install the Microsoft Office Communicator 2005 client on the computer on
which the BlackBerry Collaboration Service is installed.
3. Use Microsoft Office Communicator 2005 to connect to the Microsoft Live
Communications Server.
4. If a connection cannot be made, confirm that you have installed or
imported the required authentication certificates.
Symptom Possible solution