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ManualsBrandsBlackberry ManualsComputer equipmentPROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO - - MIGRATION GUIDE
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6: Upgrading the BlackBerry Enterprise Server using a cutover process
Start the new BlackBerry Enterpriser Server
Verify that the BlackBerry Enterprise Server from which you copied the SRP credentials is stopped before starting
the new BlackBerry Enterprise Server.
1. In the Windows Services panel, start the BlackBerry services in the following order:
• BlackBerry Controller
•BlackBerry Router
• BlackBerry Dispatcher
• all remaining services
2. In the BlackBerry Manager, start the BlackBerry Enterprise Server and other BlackBerry services.
Reactivate user accounts
If you are activating users’ BlackBerry devices serially and you changed the IBM Lotus Domino server name, you
must inform users of the new name so that they can use the BlackBerry Desktop Manager to activate their
BlackBerry devices.
> Activate BlackBerry devices over the wireless network or serially.
Troubleshooting the BlackBerry Enterprise Server upgrade
Resolving issues during the upgrade
Symptom Possible solution
One of the third-party tools installed by the setup program
does not install successfully and the setup program ends.
1. In the BlackBerry Enterprise Server installation media, open the Tools
folder and locate the program that you want to install.
2. Install the third-party tool manually.
3. Restart the setup program.
When you start the setup program, the message “Previous
version detected but no database available” appears and the
setup program ends.
Verify that the registry keys identifying the BlackBerry Configuration
Database are present.
1. On the computer on which you plan to upgrade the BlackBerry Enterprise
Server, start the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\Research In
Motion\BlackBerry Enterprise Server\Database\.
3. Create the following string values (if they do not exist):
• DatabaseName: Type the name of the BlackBerry Configuration
Database.
• DatabaseServerMachineName: Type the computer name of the
database server.
Note: These values are case sensitive.
4. Restart the setup program.