System information

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5: Upgrading the BlackBerry Enterprise Server using an in-place process
You encounter errors while upgrading the BlackBerry
Configuration Database.
1. Browse to the C:\Program Files\Research In Motion\BlackBerry
Enterprise Server\Logs\Installer folder, or to the location that you defined
in the setup program.
2. Locate the DB_InstallV<YYMMDDHHMMSS>.log, where
<YYMMDDHHMMSS> specifies the date and time in 24-hour clock format
when you upgraded the BlackBerry Configuration Database.
3. Check the log file for errors.
You cannot resolve errors that occur when upgrading the
BlackBerry Configuration Database, and you want to restore
the backup that you made with the BlackBerry Database
Backup tool.
1. On the server where the BlackBerry Configuration Database is located, at
the command prompt, switch to the Tools folder in the BlackBerry
Enterprise Server installation media.
2. Type BlackBerryDBRestore.exe
.
3. Type the same parameters that you used when you created the database
backup. See “Back up the BlackBerry Configuration Database” on page 33
for more information.
4. Press ENTER.
One of the third-party tools installed by the setup program
does not install successfully and the setup program ends.
1. In the BlackBerry Enterprise Server installation media, open the Tools
folder and locate the program that you want to install.
2. Install the third-party tool manually.
3. Restart the setup program.
When you start the setup program, the message “Previous
version detected but no database available” appears and the
setup program ends.
Verify that the registry keys identifying your BlackBerry Configuration
Database are present.
1. On the computer on which you plan to upgrade the BlackBerry Enterprise
Server, start the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\Research In
Motion\BlackBerry Enterprise Server\Database\.
3. Create the following string values (if they do not exist):
• DatabaseName: Type the name of the BlackBerry Configuration
Database.
• DatabaseServerMachineName: Type the computer name of the
database server.
Note: These values are case sensitive.
4. Restart the setup program.
When you install service pack 1 to a previously installed
version of Microsoft .NET Framework Version 1.1, the setup
program prompts you for access to the original installation
media for Microsoft .NET Framework Version 1.1.
1. When the setup program prompts you for the location of the netfx.msi file,
browse to the Tools folder in the BlackBerry Enterprise Server installation
media.
2. Click the file.
Symptom Possible solution