System information

BlackBerry Enterprise Server for IBM Lotus Domino Upgrade Guide

Upgrade the BlackBerry Enterprise Server

1. Log in to the computer using the BlackBerry Enterprise Server administrative account with the appropriate

database permissions.

2. Double-click the setup.exe file.

3. Complete the instructions on the screen.

4. When prompted to restart the computer, click Yes.

5. Log in using the same account that you used for the setup program.

6. Complete the instructions on the screen.

7. Before completing the setup program, clear the Start Service(s) option.

Improve the startup performance of the BlackBerry

Enterprise Server

After some BlackBerry Enterprise Server upgrades, new service books are sent to every BlackBerry device.

Sending all the new service books at once can result in slow startup times. To improve startup performance, set a

limit to how many service books the BlackBerry Enterprise Server sends each hour.

Complete the following task on any BlackBerry Enterprise Server installation that includes the Policy Server.

1. On the computer on which you upgraded the BlackBerry Enterprise Server, open the Registry Editor.

2. In the HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\BlackBerry

IT Admin Server key, create the following DWORD values:

• SBThrottlingEnabled: Set to 1.

• SBThrottleLimit: Set, in decimal format, to the maximum number of service books the BlackBerry

Enterprise Server should send every hour. The default is .60.

3. In the Windows Services panel, start the BlackBerry Enterprise Server and other BlackBerry services.

Troubleshooting the BlackBerry Enterprise Server upgrade

process

Resolving issues during the upgrade process

Symptom Possible solution

You cannot resolve errors that occur when migrating user

accounts.

1. Remove the user accounts from the BlackBerry Enterprise Server before

you start the upgrade.

2. Add the user accounts to the BlackBerry Enterprise Server when the

upgrade is complete.

3. Activate users’ BlackBerry devices over the wireless network.