Installation guide

The BlackBerry® Administration Service is configured to use static ports when it connects to the BlackBerry Configuration

Database server, but the BlackBerry Configuration Database server uses a dynamic port.

Possible solution

Configure the BlackBerry Administration Service to use a dynamic port for the BlackBerry Configuration Database.

1. On the computer that hosts the BlackBerry® Enterprise Server or BlackBerry Enterprise Server components, on the taskbar,

click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.

2. On the Database Connectivity tab, select the Use dynamic ports or specify SQL port check box.

3. Click OK.

4. In the Windows® Services, restart the services for the BlackBerry Administration Service.

The BlackBerry Administration Service pool name is the same as the FQDN

of the host computer

Possible cause

A DNS record was not created before a BlackBerry® Administration Service instance was installed.

Possible solution

1. Create the DNS record for the BlackBerry Administration Service instance.

2. On the computer that hosts the BlackBerry Administration Service instance, on the taskbar, click Start > Programs >

BlackBerry Enterprise Server > BlackBerry Server Configuration.

3. On the Administration Service - High Availability tab, in the Pool name field, type the name of the BlackBerry

Administration Service pool.

4. In the Windows® Services, restart the services for the BlackBerry Administration Service.

IBM Lotus Domino takes a long time to complete cluster replication

Possible cause

By default, IBM® Lotus® Domino® servers use only one cluster replicator. If the IBM Lotus Domino servers take a long time to

replicate the cluster, you can add cluster replicators to the IBM Lotus Domino servers.

Possible solution

Add cluster replicators to the IBM Lotus Domino servers. For more information about cluster replicators, including metrics that

you can use to determine how many cluster replicators the IBM Lotus Domino servers require, see the IBM Lotus Domino

documentation.

Upgrade Guide

The BlackBerry Administration Service pool name is the same as the FQDN of the host computer