Installation guide

3. Change to <extractedfolder>\Tools.

4. Type BlackBerryDBRestore.exe.

5. Type the same parameters that you used when you backed up the BlackBerry Configuration Database.

6. Press ENTER.

Various BlackBerry Enterprise Server components do not start

Possible cause Possible solution

The BlackBerry® Administration

Service, BlackBerry MDS Connection

Service, BlackBerry MDS Integration

Service, or BlackBerry Collaboration

Service is configured to use a dynamic

port when it connects to the BlackBerry

Configuration Database, but the

database server uses a static port.

Configure a static port for the BlackBerry Configuration Database.

1. On the computer that hosts the BlackBerry® Enterprise Server component, on

the taskbar, click Start > Programs > BlackBerry Enterprise Server >

BlackBerry Server Configuration.

2. On the Database Connectivity tab, clear the Use dynamic ports or specify

SQL port check box.

3. Type the port number in the Use dynamic ports or specify SQL port field.

4. Click OK.

5. In the Windows® Services, restart the services for the BlackBerry Enterprise

Server component.

The BlackBerry Administration Service,

BlackBerry MDS Connection Service,

BlackBerry MDS Integration Service, or

BlackBerry Collaboration Service is

configured to use an incorrect static port

number when it connects to the

BlackBerry Configuration Database.

Configure the component to use the correct port number.

1. On the computer that hosts the BlackBerry Enterprise Server component, on

the taskbar, click Start > Programs > BlackBerry Enterprise Server >

BlackBerry Server Configuration.

2. Type the correct port number in the Use dynamic ports or specify SQL

port field.

3. Click OK.

4. In the Windows Services, restart the services for the BlackBerry Enterprise

Server component.

Could not create a user account in the BlackBerry Administration Service

Possible cause

Upgrade Guide

Various BlackBerry Enterprise Server components do not start