Installation guide

A third-party tool did not install and the BlackBerry Enterprise Server setup
application closed
Possible solution
1. On the BlackBerry® Enterprise Server installation media, open the Tools folder.
2. Double-click the setup application file for the tool that you want to install.
3. Complete the instructions on the screen.
4. Restart the BlackBerry Enterprise Server setup application.
The BlackBerry Monitoring Service cannot monitor events
Possible cause
The SNMP service was not installed before the BlackBerry® Enterprise Server software was installed.
Possible solution
To permit the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server activity, you can install the SNMP service
on the computer after you install a BlackBerry Enterprise Server.
1. Verify that the computer has access to the Windows® installation media.
2. On the computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, on the taskbar,
click Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows Components.
3. Double-click Management and Monitoring Tools.
4. Select the Simple Network Management Protocol check box.
5. Click OK.
6. When the installation wizard prompts you, install the files from the Windows installation media.
7. Complete the installation wizard.
To complete the installation process, configure the SNMP service to monitor the BlackBerry Enterprise Server activity.
Restore a BlackBerry Configuration Database
If you created a copy of the BlackBerry® Configuration Database using the CreateDB tool, you can restore the copy if you determine
that the upgrade process did not complete successfully.
1. In the Windows® Services, stop the BlackBerry® Enterprise Server services.
2. On the server that hosts the BlackBerry Configuration Database, open a command prompt window.
Upgrade Guide
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed
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