Installation guide
Configure the SNMP service for monitoring....................................................................................................................... 55
Configure the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server............................................ 56
Configure the BlackBerry MailStore Service to use a local system account............................................................................ 56
11 Troubleshooting the BlackBerry Enterprise Server upgrade process.................................................................................. 58
Failed to write License Key to the Database................................................................................................................................ 58
Previous version detected but no database available................................................................................................................ 58
Could not open ID file.................................................................................................................................................................... 59
Attempt to establish connection failed with security reason "3".............................................................................................. 59
You encounter errors when you try to upgrade the BlackBerry Configuration Database...................................................... 59
You cannot resolve errors that occur when you move users...................................................................................................... 59
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed........................................ 60
The BlackBerry Monitoring Service cannot monitor events....................................................................................................... 60
Restore a BlackBerry Configuration Database............................................................................................................................ 60
Various BlackBerry Enterprise Server components do not start............................................................................................... 61
Could not create a user account in the BlackBerry Administration Service............................................................................ 61
The BlackBerry Administration Service pool name is the same as the FQDN of the host computer................................... 62
IBM Lotus Domino takes a long time to complete cluster replication...................................................................................... 62
12 Glossary......................................................................................................................................................................................... 63
13 Provide feedback......................................................................................................................................................................... 65
14 Legal notice.................................................................................................................................................................................. 66