Installation guide

Configuring support for new attachments
Configure an upgraded BlackBerry Enterprise Server to support new attachment extensions
When you upgrade a BlackBerry® Enterprise Server instance, the upgrade process does not automatically add the new attachment
extensions that the latest BlackBerry Enterprise Server version supports. You must add the new attachment extensions after the
upgrade process completes so that the BlackBerry Enterprise Server can recognize the new attachments and send them to a
BlackBerry Attachment Service instance for processing. The following list of supported file formats were added to versions later
than BlackBerry Enterprise Server version 4.1 SP3: .amr*, .wmf, .wma, .pptx, .docx, .xlsx, .odt and .ott files.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology
> BlackBerry Domain > Component view > Attachment > Connector.
2. Click the BlackBerry Attachment Connector instance for the BlackBerry Enterprise Server.
3. Click Edit instance.
4. Click Supported Attachment Server instances.
5. For the BlackBerry Attachment Service instance that you want the BlackBerry Enterprise Server to send new attachments
to, click the Edit icon.
6. Add the new attachments to the attachments extensions list.
7. Click the Save icon.
8. Click Save all.
9. Restart the BlackBerry Enterprise Server by performing the following actions:
a. On the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component
view > BlackBerry Enterprise Server.
b. Click the BlackBerry Enterprise Server instance that you upgraded.
Click Restart instance.
Configure an upgraded BlackBerry Attachment Service to support new attachment distillers
During the upgrade process for a BlackBerry® Attachment Service instance, the setup application does not turn on the new
attachment distillers automatically. If you want the BlackBerry Attachment Service to process new attachments, you must turn
on the attachment distillers for these file formats. The following supported file formats were added to versions later than BlackBerry
Enterprise Server version 4.1 SP3: .amr*, .wmf, .wma, .pptx, .docx, .xlsx, .odt and .ott files.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology
> BlackBerry Domain > Component view > Attachment > Server.
2. Click the instance that you upgraded.
3. Click Edit instance.
Upgrade Guide
Configuring support for new attachments
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