Installation guide

9. Click Switch BlackBerry user to different BlackBerry Enterprise Server.

10. Select the new BlackBerry Enterprise Server from the list.

11. Click Save All.

After you finish: Reassign the IT policies to the user accounts.

Prevent the previous BlackBerry Enterprise Server from connecting to the

BlackBerry Infrastructure

If you try to connect two BlackBerry® Enterprise Server instances to the BlackBerry® Infrastructure using identical SRP credentials,

the BlackBerry Infrastructure deactivates the credentials, and wireless traffic stops.

1. On the computer that hosts the previous BlackBerry Enterprise Server, in the notes.ini file, in the ServerTasks entry, delete

BES.

2. Save and close the file.

3. In the Windows® Services, stop all BlackBerry Enterprise Server services.

4. Change the startup type for all BlackBerry Enterprise Server services to Disabled.

Start the new BlackBerry Enterprise Server

In the Windows® Services, start the BlackBerry® Enterprise Server services in the following order:

• BlackBerry Controller

• BlackBerry Router

• BlackBerry Dispatcher

• all remaining services

After you finish: After you complete the upgrade process, users must reactivate their BlackBerry devices. Instruct users to connect

their BlackBerry devices to the BlackBerry® Desktop Manager or BlackBerry® Web Desktop Manager to receive new SRP routing

and service name information. Inform users about the new IBM® Lotus® Domino® server name so that they can update the

settings in the BlackBerry Desktop Manager or BlackBerry Web Desktop Manager.

Upgrade Guide

Prevent the previous BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure