Installation guide

pool name that you specified during the installation process in the URLs for the BlackBerry Administration Service console and

BlackBerry Web Desktop Manager (for example, https://<pool_name>/webconsole/login or https://<pool_name>/webdesktop/

If you do not install both components on each computer in the pool, and you try to access one of the URLs using the pool name,

the web browser might display an HTTP 404 error message if it tries to connect to a computer in the pool that you did not install

the component on that you are trying to access. For example, you can install the BlackBerry Administration Service console on

two of the computers in the pool, and the BlackBerry Web Desktop Manager on two different computers in the pool, and the

HTTP 404 error message might occur when you use the pool name in the URLs.

To make sure that the web browser does not display HTTP 404 error messages, you can choose one of the following options:

• You can create separate pools within the BlackBerry Administration Service pool for the BlackBerry Administration Service

console and the BlackBerry Web Desktop Manager. These pools contain a subset of the BlackBerry Administration Service

instances that exist in the BlackBerry Administration Service pool. You can provide your organization's administrators and

users with URLs that include the specific pool names.

• You can provide administrators and users in your organization's environment with URLs that include the FQDNs of the

computers that you installed the BlackBerry Administration Service console or BlackBerry Web Desktop Manager on (for

example, https://<FQDN_of_computer>/webconsole/login or https://<FQDN_of_computer>/webdesktop/login).

Creating a BlackBerry MDS Integration Service pool

You can create a BlackBerry® MDS Integration Service pool using the setup application during the installation processes for the

BlackBerry MDS Integration Service instances that you want to include in the pool. During the installation process for the first

BlackBerry MDS Integration Service instance, you must type a unique FQDN or DNS name that identifies the pool. During the

installation processes for the subsequent BlackBerry MDS Integration Service instances, you must select the existing pool name

from the list so that you can add the instances to the pool. After you complete the installation processes, BlackBerry MDS

Integration Service clients can access the BlackBerry MDS Integration Service instances in the pool using the unique DNS name.

Create the DNS record for a BlackBerry Administration Service instance or

BlackBerry MDS Integration Service instance

To configure multiple BlackBerry® Administration Service instances or BlackBerry MDS Integration Service instances for high

availability using DNS round robin, you must create a DNS record. The DNS record permits the clients of the BlackBerry

Administration Service pool or BlackBerry MDS Integration Service pool to access the instances using a single DNS name. You

must create the DNS record in the same domain as the computers that host the BlackBerry Administration Service instances or

BlackBerry MDS Integration Service instances.

Before you begin:

• You must configure a static IP address for each computer that you want to install a BlackBerry MDS Integration Service

instance or BlackBerry Administration Service instance on.

Upgrade Guide

Creating a BlackBerry MDS Integration Service pool