Installation guide

Find the LDAP information that the BlackBerry Administration Service requires

You can use the ldp support tool to access the domain controller in your organization's environment and locate the LDAP

information before you install the BlackBerry® Administration Service.

Before you begin:

• Verify that you have a domain administrator account.

• Download and install the Windows® support tools. For more information about installing the support tools, visit

www.microsoft.com to read articles 892777 and 301423.

1. On the Start menu, click Run.

2. Type ldp.

3. Click OK.

4. On the Connection menu, click Connect.

5. Connect to the domain controller.

6. To set the LDAP search base to the BaseDN and permit the BlackBerry Administration Service to search the entire directory

tree for user accounts, perform the following actions:

a. In the ldp window, on the View menu, click Tree.

b. In the drop-down list, select the first option.

c. Copy the BaseDN to a text file (for example, DC=yourDepartment,DC=yourCompany,DC=net).

7. To permit the BlackBerry Administration Service to access only the part of the directory tree that includes present and

prospective BlackBerry device users, specify a specific area in the directory tree as the LDAP search base (for example,

OU=Users,DC=yourDepartment,DC=yourCompany,DC=net).

8. To locate the administrator account information, in the Microsoft® Active Directory® Users and Computers console, find

the user logon name for the administrator account. If you use Windows Server® 2003, verify that the administrator account

has a password.

9. Transfer the text file to the computer that you want to install the BlackBerry Administration Service on.

Configure the BlackBerry Administration Service to authenticate user accounts from multiple

Microsoft Active Directory domains

During the installation process, the setup application prompts you to specify the LDAP server URL, search base, and the credentials

for an LDAP administrator so that the BlackBerry® Administration Service can access the LDAP server and authenticate user

accounts.

Upgrade Guide

Configuring the LDAP information for the BlackBerry Administration Service