User Guide

Troubleshooting
Generate a diagnostics report on iOS devices
If this feature is enabled by your administrator, you can generate a diagnostics report and send the results to your
administrator.
1.
Tap
to open the BlackBerry Dynamics Launcher.
2.
Tap
.
3. In the Support section, tap Run Diagnostics.
4. Tap Start Diagnostic.
5. When the diagnostics complete, click Share logs to send an email with the report details.
Upload log files to BlackBerry Support
If requested by BlackBerry Support, you can upload log files to help troubleshoot an issue you are having with
BlackBerry Dynamics apps.
1.
Tap
to open the BlackBerry Dynamics Launcher.
2.
Tap
.
3. In the Support section, click Upload Log. The Log upload status bar displays the upload progress.
4. Click Close.
Resynchronize BlackBerry Notes with your mail server
If you are experiencing synchronization issues between BlackBerry Notes and your mail server, you can
resynchronize without having to reactivate BlackBerry Notes.
Note: This will reset all settings and data. All documents and data will be deleted.
1.
Tap
.
2.
Tap
.
3. Tap Reset Application Data.
4. Tap OK.
5. Reopen BlackBerry Notes and enter your password.
6. Enter the password for your mail account.
7. Tap Next.
BlackBerry Notes will now resynchronize with your mail server.
|Troubleshooting|18