User Guide

Frequently Asked Questions
FAQ Answer
How do I change BlackBerry Work settings?
Tap > .
Why aren't my email messages synchronizing? There is probably an issue with your connection to
your mail server.
If the issuepersists after 1hour, contact your
administrator. Administrators can contact the
BlackBerry Support Team if they require assistance to
diagnose the underlying issue.
I'm getting too many email notifications. I can't
distinguish between calendar reminders and new
email alerts.
See Managing your notifications and alerts.
Why am I being prompted for my BlackBerry Work
password so often?
Your administrator controls this behavior using a
password timeout policy. System events may also
cause the password to be required even when the
timeout has not elapsed.
When you stop using using BlackBerry Work, Notes,
or Tasks, password unlock is required in as few as 5
minutes. Additionally, the password is required on a
"cold start". For example, after you restart a device or
when you force quit the app and launch it again.
The blue circle with the BlackBerry logo is blocking an
area on my screen. How can I move it?
The Launcher can be moved by pressing and holding
it.
How do I access my calendar and contacts?
Tap and then tap Calendar or Contacts.
How do I create an out of office message? See Create an automatic out of office reply.
How do I create a signature? See Change your signature.
Why can't I copy or paste content from BlackBerry
Work?
Your administrator may have restricted this behavior
for security reasons.
Why can't I use the camera in BlackBerry Work? Your administrator may have restricted this behavior
for security reasons.
Why can't I use dictation in BlackBerry Work? Your administrator may have restricted this behavior
for security reasons.
How do I change the number of email messages that
are synchronizing to BlackBerry Work?
This is managed in the BlackBerry Work settings.
See Change your settings.
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