User guide

require that a personal device remove only work data when the device receives the Delete only the organization data and

remove device IT administrative command over the wireless network. All personal data remains on the device. A

BlackBerry device user cannot use the device or make emergency calls while the device deletes the work data.

The device permanently deletes the following work data:

Item Description

email messages

• email messages that are sent to the user's work email account and the

email messages that the user sends from the work email account

• draft email messages that the user creates using their work email account

attachments attachments that are sent to the user's work email account and the

attachments that the user sends from the work email account

calendar entries calendar entries that the user creates using their work calendar

contacts contacts that the BlackBerry Enterprise Server synchronizes with the user's

work email account

memos all memos

tasks all tasks

call history although the device defines phone data for personal use, the call history entries

are deleted when you delete work data

call logs although the device classifies phone data as personal data, the call log files are

deleted when you delete work data

the BlackBerry Browser cache although the device specifies the BlackBerry Browser for personal use, the

BlackBerry Browser cache is deleted when you delete work data

files

• files that the user accesses and downloads from your organization's

network using the Files application

• files on media cards that are created by applications that can access work

data (except for media applications)

• work data is not deleted from the media card if the media card is not

available when the device deletes work data, however the user cannot

access work data on the media card after the device removes work data

IT policy IT policy that is associated with your organization

PIN encryption key references to your organization's PIN encryption key

device transport key references to the device transport key which prevents the device from

communicating with the BlackBerry Enterprise Server

work service books service books on the device that the device classifies for work use

Security Technical Overview Securing devices in your organization’s environment for personal use and work use