Specifications

Activating devices
When you or a user activates a device, you create the work space on the device, associate the work space with a user
account in the BlackBerry Device Service, and establish a secure communication channel between the device and the
BlackBerry Device Service.
The BlackBerry Device Service allows multiple devices to be activated for the same user account. More than one active
BlackBerry 10 device and more than one active BlackBerry PlayBook tablet can be associated with a user account.
Devices can be activated to use BlackBerry Balance technology or to have a work space only. Only devices with BlackBerry
10 OS version 10.1 and later that have an appropriate service plan can be activated to have a work space only. If you or a
user attempts a work space only activation of device that does not support it, the device will not activate correctly and it will
not be able to access your organization's data.
You can activate a device for a user by logging into the BlackBerry Administration Service and connecting the device to the
computer. You can also configure how users can activate devices and whether you can use the BlackBerry Device Service
to send activation passwords and instructions to a user's work email account.
A user can activate a device by connecting the device to their computer and logging into the BlackBerry Web Desktop
Manager. By default, a user can also activate a device wirelessly using any of the following connections:
• Over your work Wi-Fi network
• Over any Wi-Fi connection or mobile network using a VPN connection
• Over any Wi-Fi connection or mobile network through the BlackBerry Infrastructure
When the activation process completes, the BlackBerry Device Service can send apps, profiles, IT policies, and wallpaper
image files to the device and, if email profiles are configured, users can send and receive work email messages using the
device.
Activating a device over a wireless
connection
You can allow a user to activate a device over a wireless connection using the following methods:
• A work Wi-Fi connection or a VPN connection to the Enterprise Management Web Service
• Any Wi-Fi connection or mobile network connection through the BlackBerry Infrastructure
You can configure the wireless activation settings in the BlackBerry Administration Service to prevent a user from
activating a device using the BlackBerry Infrastructure. You can also register your organization's activation information with
4
Security Technical Overview Activating devices
30