Specifications

Work space only wipe
To protect your organization's data on BlackBerry Balance devices, including BlackBerry PlayBook tablets, these devices
delete all data in the work space when any of the following events occur:
Event Description
You send the “Delete only the
organization data and remove device”
IT administration command to the
device.
To require that a device delete all data in the work space, you can use the
BlackBerry Device Service to send the “Delete only the organization data and
remove device” IT administration command to the device.
If the BlackBerry Device Service can’t connect to the device because it is off or
not connected to a network, the BlackBerry Device Service sends the command
after the device connects to a network. A user can still use the device while the
work space data is being deleted.
For more information about sending this IT administration command, see the
BlackBerry Device Service Advanced Administration Guide.
The user types the work space
password incorrectly more times than
the "Maximum Password Attempts"
IT policy rule allows.
When the device has a different work space and device passwords, if a user types
the device password incorrectly more times than the "Maximum Password
Attempts" IT policy rule allows, the work space is wiped.
The device exceeds the amount of
time without connecting to your
organization’s network that the "Wipe
the Work Space Without Network
Connectivity" IT policy rule allows.
You can use the "Wipe the Work Space without Network Connectivity" IT policy
rule to specify the number of hours that must elapse when a device does not
connect to your organization’s network before the device deletes all data in the
work space.
You can use this rule to make the device delete the data in the work space if the
device can't receive updates or commands from the BlackBerry Device Service.
The user uses the "Delete work
space" option in the BlackBerry
Balance settings on the device.
Users can also remove the work space from their devices using the Delete option
in the BlackBerry Balance settings.
When you or a user deletes all data from the work space on a device, the BlackBerry 10 OS or BlackBerry PlayBook OS
instructs the file system to delete all directories and files in the work file system. Any files that persist in the work file system
remain encrypted. The decryption keys are not accessible to the file system.
Back up and restore
Users can back up and restore apps and data on devices as follows:
Security Technical Overview Protecting data
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