Specifications

Event Device type Description
can use either the "Delete all device data and
remove device" or "Delete only the organization
data and remove device" IT administration
commands to wipe these devices.
If the BlackBerry Device Service can’t connect to
the device because it is off or not connected to a
network, the BlackBerry Device Service sends the
command after the device connects to a network.
For more information about sending this IT
administration command, see the BlackBerry
Device Service Advanced Administration Guide.
A user types the device password
incorrectly more times than the
"Maximum Password Attempts" IT
policy rule allows.
• BlackBerry Balance
• Work space only
On BlackBerry Balance devices, when the device
has one password for the entire device, if a user
types the device password incorrectly more times
than the "Maximum Password Attempts" IT policy
rule allows, the device is wiped.
On work space only devices, if a user types the
device password incorrectly more times than the
"Maximum Password Attempts" IT policy rule
allows, the full device is wiped.
A user uses the Security Wipe option
in the Security settings on the
device.
• BlackBerry Balance
• Work space only
A user can delete all data on devices using the
Security Wipe option in the Security settings on the
device.
A BlackBerry Balance device user
uses BlackBerry Protect to delete all
device data.
• BlackBerry Balance
On BlackBerry Balance devices, a user can also
use BlackBerry Protect to wipe a device.
For more information about BlackBerry Protect,
see the BlackBerry Protect User Guide.
BlackBerry Balance devices, also delete all data from the work space when a full device wipe occurs.
Data flow: Deleting all data on the device
When you or a user deletes all data from a device, the device performs the following actions:
1. The BlackBerry 10 OS or BlackBerry PlayBook OS overwrites the device memory with zeros.
2. The BlackBerry 10 OS or BlackBerry PlayBook OS performs a secure TRIM operation on a section of device memory.
The secure TRIM operation causes the flash memory chip to delete all of its memory.
Security Technical Overview Protecting data
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