User guide

Sending an IT policy over the wireless network

If your organization's environment includes C++ based BlackBerry® devices that are running BlackBerry® Device Software version

2.5 or later or Java® based BlackBerry devices that are running BlackBerry Device Software version 3.6 or later, the BlackBerry®

Enterprise Server can send changes to IT policies to a BlackBerry device over the wireless network automatically. When the

BlackBerry device receives an updated IT policy or a new IT policy, the BlackBerry device, BlackBerry® Desktop Software, and

BlackBerry® Web Desktop Manager apply the configuration changes immediately.

By default, the BlackBerry Enterprise Server is designed to resend an IT policy to the BlackBerry device within a short period of

time after you update the IT policy using the BlackBerry Administration Service. You can also resend an IT policy to a specific

BlackBerry device manually. You can configure the BlackBerry Enterprise Server to resend the IT policy to the BlackBerry device

at scheduled intervals regardless of whether you changed the IT policy.

Using IT administration commands to protect a lost or stolen BlackBerry

device

The BlackBerry® Enterprise Server includes IT administration commands that you can send over the wireless network to protect

sensitive data on a BlackBerry device. You can use these commands to lock the BlackBerry device, permanently delete user

information and application data, and return the BlackBerry device settings to the default values.

IT administration command Description

Specify new device password and lock

device

This command creates a new password and locks a BlackBerry device over the

wireless network. You can communicate the new password to the user verbally when

the BlackBerry device user locates the BlackBerry device. When the BlackBerry

device user unlocks the BlackBerry device, the BlackBerry device prompts the user

to accept or reject the new password.

You can use this command if the BlackBerry device is lost. If you or a user turned

on content protection and a BlackBerry device is running BlackBerry® Device

Software version 4.3.1 or earlier, you cannot use this command.

Delete all device data and disable device This command permanently deletes all user information and application data that

the BlackBerry device stores. You can configure the following options when you use

this command:

• specify a delay, in hours, before the BlackBerry device starts to delete all the

user information and application data

Security Technical Overview

Using IT administration commands to protect a lost or stolen BlackBerry device