Installation guide

Replacing the BlackBerry Manager with the

BlackBerry Administration Service

In BlackBerry Enterprise Server versions later than version 4.1, the BlackBerry Administration Service replaces the

BlackBerry Manager as the BlackBerry Enterprise Server component that you use to manage the BlackBerry Enterprise

Server and BlackBerry device users.

During the BlackBerry Enterprise Server upgrade process, the setup application removes the BlackBerry Manager. If you

installed a standalone BlackBerry Manager, you can remove the BlackBerry Manager after you install the BlackBerry

Administration Service

After the BlackBerry Enterprise Server upgrade process completes, you must create administrator accounts for the

administrators in your organization and provide the administrators with new login information and the BlackBerry

Administration Service web address. If you try to run the BlackBerry Manager, it displays the "DB version greater than

maximum currently supported" message and closes.

Removing the BlackBerry Monitoring

Service

If you have previously installed the BlackBerry Monitoring Service, it will no longer function after you upgrade to BlackBerry

Enterprise Server 5.0 Service Pack 4. Depending on where the BlackBerry Monitoring Service is installed, you will have to

perform one of the following actions during the installation:

• If the BlackBerry Monitoring Service is currently installed on the same computer as at least one other BlackBerry

Enterprise Server component, the installation setup application will detect that the BlackBerry Monitoring Service is

installed on the computer and the setup application will prompt you to remove it.

• If the BlackBerry Monitoring Service is installed on a separate computer, the setup application will display a messsage

that the BlackBerry Monitoring Service is no longer in production and cannot be used after you upgrade to BlackBerry

Enterprise Server 5.0 Service Pack 4.

• If a standalone instance of the BlackBerry Monitoring Service is installed on the computer where you are installing

BlackBerry Enterprise Server 5.0 Service Pack 4, the setup application will display a message that the BlackBerry

Monitoring Service is no longer in production and you can remove it using Add or Remove Programs.

Upgrade Guide Planning a BlackBerry Enterprise Server