Installation guide

Configure the BlackBerry Enterprise Server to use only

UTF-8 to send Unicode messages

To make sure that the BlackBerry Enterprise Server uses only UTF-8 character encoding to process Unicode messages

that it receives from BlackBerry devices, complete the following steps.

1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.

2. Type regedit.

3. Click OK.

4. Perform one of the following actions:

• If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion

\BlackBerry Enterprise Server\Agents.

• If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node

\Research In Motion\BlackBerry Enterprise Server\Agents.

5. Create a DWORD value that is named MAPIEncoding.

6. In the Value data field, type 0 and click OK.

7. Create a DWORD value that is named AutoSelectOutgoingEncoding.

8. In the Value data field, type 0 and click OK.

9. In the Windows Services, restart the BlackBerry Dispatcher.

Configure support for Unicode text in calendars on

BlackBerry devices in a Microsoft Exchange

environment

Before you begin: In a Microsoft Exchange 2003 environment, install the following hotfixes for wireless calendar

synchronization:

• Visit http://support.microsoft.com/kb/913643 to download and install the required hotfix on the messaging server.

• Visit http://support.microsoft.com/kb/923537/en-us to download and install the required hotfix on the computer that

will host the BlackBerry Enterprise Server.

You must complete this task for all Microsoft Exchange versions to ensure calendar items use the correct Unicode

characters in fields such as subject, location, or notes.

1. On the BlackBerry Enterprise Server, on the Start menu, click Run.

Upgrade Guide Postupgrade tasks