Installation guide

Best practice Description
• Log in to the computer with a user account that is in the Administrator group
on the Windows Server.
• Right-click the BlackBerry Configuration Panel icon and click Run as
administrator.
Configuring support for Unicode languages
Configure support for Unicode languages
You can make sure that the messaging application can display the Unicode messages that the BlackBerry device sends by
configuring the BlackBerry Enterprise Server to support Unicode languages (for example, Japanese, Korean, or Simplified
Chinese).
1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.
2. Type regedit.
3. Click OK.
4. Perform one of the following actions:
• If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion
\BlackBerry Enterprise Server\Agents.
• If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
5. If the MAPIEncoding registry key exists, perform one of the following actions:
• Delete the key.
• Change the value of the key to 1.
6. Perform one of the following actions:
• If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion
\BlackBerry Enterprise Server\Setup.
• If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Setup.
7. Verify that the ConfigKeystoreCountry registry key is set to one of the following values, depending on your
organization's environment:
• CN for Simplified Chinese
Upgrade Guide Postupgrade tasks
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