Installation guide

Upgrade a standalone BlackBerry Router

Note: You cannot manage the BlackBerry Controller that monitors a standalone BlackBerry Router in the BlackBerry

Administration Service. You must manage the BlackBerry Controller in the BlackBerry Configuration Panel on the

computer that hosts the standalone BlackBerry Router.

1. Log in to the computer using the Windows account that you want to use to run the BlackBerry Router.

2. In the BlackBerry Enterprise Server installation files, double-click Setup.exe. If the operating system in your

organization's environment is Windows Server 2008 or later, run setup.exe as an administrator.

3. In the Setup type dialog box, select Upgrade the BlackBerry Router and BlackBerry Controller on this computer but

do not install other BlackBerry Enterprise Server components.

4. In the Start services dialog box, click Start Services. When all of the BlackBerry Enterprise Server Express services

start, click

Next.

5. In the Console addresses dialog box, click Finish. By default, the setup application writes the BlackBerry

Administration Service

and the BlackBerry Web Desktop Manager web addresses to a .txt file.

Test the connection from the BlackBerry Router to the

BlackBerry Infrastructure

To make sure that the BlackBerry Router can connect to the BlackBerry Infrastructure, you can test the connection using

the BBSRPTest tool that is included with the BlackBerry Enterprise Server installation files. The BBSRPTest tool tries to

connect to the BlackBerry Infrastructure using the SRP address and SRP port that you specified for the BlackBerry

Infrastructure during the BlackBerry Router installation process.

1. On the computer that you want to test the connection to the BlackBerry Infrastructure on, at a command prompt,

navigate to <drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server.

2. Type bbsrptest <srp_address> -<port>, where <srp_address> is the SRP address that you provided during the

installation process and

<port> is the SRP port number. For example, at the command line, type bbsrptest.exe –host

server1.example.com –port 3101.

After you finish: If the test does not complete, use the Windows Socket (WINSOCK) error code to diagnose the problem.

For more information, visit http://msdn.microsoft.com to read article Windows Socket Error Codes.

Upgrade Guide Upgrading the BlackBerry Enterprise Server software in phases