Installation guide

Prevent the previous BlackBerry Enterprise

Server from connecting to the BlackBerry

Infrastructure

If you try to connect two BlackBerry Enterprise Server instances to the BlackBerry Infrastructure using identical SRP

credentials, the BlackBerry Infrastructure deactivates the credentials, and wireless traffic stops.

1. In the Windows Services, stop all BlackBerry Enterprise Server services.

2. Change the startup type for all BlackBerry Enterprise Server services to Disabled.

Start the new BlackBerry Enterprise Server

In the Windows Services, start the BlackBerry Enterprise Server services in the following order:

• BlackBerry Controller

• BlackBerry Router

• BlackBerry Dispatcher

• all remaining services

After you finish: After you complete the upgrade process, users must reactivate their BlackBerry devices. Instruct users to

connect their BlackBerry devices to the BlackBerry Desktop Software or BlackBerry Web Desktop Manager to receive new

SRP routing and service name information.

Upgrade Guide Upgrading the BlackBerry Enterprise Server using the cutover upgrade process and upgrading the existing

BlackBerry Configuration Database