Installation guide
There is a problem with this website's security certificate.............................................................................................90
Change applications to support BlackBerry MDS Connection Service failover......................................................................91
Configuring support for new attachments .......................................................................................................................... 92
Configure an upgraded BlackBerry Enterprise Server to support new attachment extensions ....................................... 92
Configure an upgraded BlackBerry Attachment Service to support new attachment distillers .......................................92
Assigning an IT policy to a group.........................................................................................................................................93
Remove an IT policy from a user account.....................................................................................................................93
Configuring a computer for monitoring............................................................................................................................... 94
Configure the SNMP service for monitoring by a monitoring application........................................................................94
Restrict database permissions for the BlackBerry Attachment Service................................................................................ 94
Configuring minimum Microsoft SQL Server permissions for the Windows account.............................................................. 95
Configure minimum Microsoft SQL Server permissions for the Windows account ..........................................................96
Provisioning the BlackBerry Collaboration Service as a trusted application..........................................................................97
Manually provision the BlackBerry Collaboration Service as a trusted application......................................................... 97
Turn off automatic provisioning of the BlackBerry Collaboration Service as a trusted application...................................98
11 Troubleshooting the BlackBerry Enterprise Server upgrade process................................................ 99
Failed to write License Key to the Database........................................................................................................................ 99
Previous version detected but no database available.......................................................................................................... 99
You encounter errors when you try to upgrade the BlackBerry Configuration Database .....................................................100
You cannot resolve errors that occur when you move users .............................................................................................. 100
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed .........................................101
The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005..................101
The setup application did not prompt you to change or confirm the MAPI profile............................................................... 102
Restore a BlackBerry Configuration Database...................................................................................................................102
Users experience unexpected behavior with message lists and calendars on BlackBerry devices...................................... 103
Some BlackBerry Enterprise Server components do not start............................................................................................104
You cannot access the BlackBerry Administration Service................................................................................................ 105
You cannot create a user account in the BlackBerry Administration Service......................................................................105
The BlackBerry Administration Service pool name is the same as the FQDN of the host computer.....................................106
You cannot add users in the BlackBerry Administration Service after an upgrade to BlackBerry Enterprise Server 5.0 SP4.106
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Related resources.........................................................................................................................109
13 Glossary....................................................................................................................................... 110
14 Legal notice..................................................................................................................................112