Installation guide

BlackBerry Administration Service console and you cannot use the BlackBerry Administration Service to configure the IT

policy rules. To configure VoIP for BlackBerry device users, you must use the BlackBerry Mobile Voice System.

If your organization's environment includes VoIP profiles or VoIP IT policy rules that you configured, the upgrade process

removes the VoIP profiles when you upgrade to BlackBerry Enterprise Server 5.0 SP3 and later. When the upgrade process

removes VoIP profiles, the BlackBerry Administration Service must reconcile IT policies for all devices that you associated

VoIP profiles or VoIP IT policy rules with, which can cause a significant amount of reconciliation depending on the number

of devices that use VoIP profiles or VoIP IT policy rules that you configured.

If you are upgrading from BlackBerry Enterprise Server 5.0 SP2 and you do not want reconciliation to occur during the

upgrade process, you can perform the following actions before you upgrade to the latest

BlackBerry Enterprise Server

version:

• remove all VoIP profiles from user accounts

• review all IT policies, and if VoIP IT policy rules are configured, select the value to be blank to reset the IT policies to

default values

Delete a VoIP profile

Before you begin: Verify that the VoIP profile is not assigned to a user account or associated with a Wi-Fi profile.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy > Wi-Fi

configuration.

2. Click Manage VoIP profiles.

3. Click the name of a VoIP profile.

4. Click Delete profile.

5. Click Yes - Delete the profile.

Install the SNMP service for monitoring by a

monitoring application

You must install the SNMP service on each computer that you want to install the BlackBerry Enterprise Server if you want

to use a monitoring application to monitor the BlackBerry Enterprise Server activity.

Before you begin: Verify that each computer can access the Windows installation media.

1. On the taskbar, click Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows

Components.

2. Double-click Management and Monitoring Tools.

Upgrade Guide Preupgrade tasks