Installation guide

2. Type regedit and click OK. If the User Account Control dialog appears, click Continue.
3. Navigate to the appropriate location (depending on the version of Windows Server):
• HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents
• HKEY_LOCAL_MACHINE\Software\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents
4. Right-click the Agents key in the left-hand pane and select Export.
5. Save the exported key in an accessible location in case it is needed for reference or rollback.
6. Create a LDAPDomain key:
a Right-click the Agents key in the left-hand pane and select New > String Value.
b Type LDAPDomain as the name.
c Right-click on LDAPDomain and select Modify.
d In the Value data field, type <FQDN of Global Catalog Server>:3268, for example childdomain.example.com:3268.
Make sure you use a Global Catalog Server in the root domain (top level).
7. Create a LDAPBaseDN key.
a Right-click the Agents key in the left-hand pane and select New > String Value.
b Type LDAPBaseDN as the name.
c Right-click on LDAPBaseDN and select Modify.
d In the Value data field, type the distinguished name of the top level domain, for example DC=EXAMPLE,DC=COM.
8. Restart the BlackBerry Controller service.
9. Log in to the BlackBerry Administration Service.
10. Click Refresh available user list from company directory.
Upgrade Guide Troubleshooting the BlackBerry Enterprise Server upgrade process
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