Installation guide

If a BlackBerry Enterprise Server instance exists in a child domain, users from the parent and parallel domains are not
populated by default. When you attempt to add a user in the BlackBerry Administration Service using your organization’s
directory after an upgrade to BlackBerry Enterprise Server 5.0 SP4, you may not be able to add the user and the following
error message may appear: “No records were found that match the email address. Edit the email address and try again.”
Possible cause
The BlackBerry Enterprise Server setup application creates the following registry key in either HKEY_LOCAL_MACHINE
\Software\Research In Motion\BlackBerry Enterprise Server\Agents or HKEY_LOCAL_MACHINE\Software\wow6432node
\Research In Motion\BlackBerry Enterprise Server\Agents, depending on the version of Windows Server:
• Registry Key: LDAPSearch
• Data Type: DWORD (32 bit)
• Value: 1
In BlackBerry Enterprise Server 5.0 SP4, the Mailstore service uses LDAP instead of MAPI and the setup application
changes the LDAPSearch registry value to 1 during an upgrade to BlackBerry Enterprise Server 5.0 SP4.
This LDAPSearch works for the default domain search, but in environments with multiple child domains the LDAPSearch
may not work.
Possible solution
Disable the LDAPSearch on the BlackBerry Enterprise Server.
Document and back up the registry entries before you implement any changes.
1. On the computer that hosts the BlackBerry Enterprise Server, click Start > Run.
2. Type regedit and click OK. If the User Account Control dialog box appears, click Continue.
3. Navigate to the appropriate location (depending on the version of Windows Server):
• HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents
• HKEY_LOCAL_MACHINE\Software\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents
4. Right-click on the Agents key in the left-hand pane and select Export.
5. Save the exported key in an accessible location in case it is needed for reference or rollback.
6. Set the LDAPSearch value to 0.
7. Restart the BlackBerry Controller service.
Possible solution
Create additional registry keys to take advantage of LDAP.
Document and back up the registry entries before you implement any changes.
1. On the computer that hosts the BlackBerry Enterprise Server, click Start > Run.
Upgrade Guide Troubleshooting the BlackBerry Enterprise Server upgrade process
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