Installation guide

Possible cause Possible solution
5. In the Windows Services, restart the services for the BlackBerry
Administration Service.
The BlackBerry Administration Service pool
name is the same as the FQDN of the host
computer
Possible cause
A DNS record was not created before a BlackBerry Administration Service instance was installed.
Possible solution
1. Create the DNS record for the BlackBerry Administration Service instance.
2. On the computer that hosts the BlackBerry Enterprise Server component, on the taskbar, click Start > All Programs >
BlackBerry Enterprise Server.
3. Right-click BlackBerry Server Configuration and select Run as administrator.
4. On the Administration Service - High Availability tab, in the Pool name field, type the name of the BlackBerry
Administration Service pool.
5. In the Windows Services, restart the services for the BlackBerry Administration Service.
You cannot add users in the BlackBerry
Administration Service after an upgrade to
BlackBerry Enterprise Server 5.0 SP4
The setup application for BlackBerry Enterprise Server 5.0 SP4 for Microsoft Exchange enables LDAP for populating your
organization’s directory. Previous versions of BlackBerry Enterprise Server used MAPI.
Upgrade Guide Troubleshooting the BlackBerry Enterprise Server upgrade process
106