Installation guide

Possible cause Possible solution
6. In the Windows Services, restart the services for the BlackBerry Enterprise
Server component.
You cannot access the BlackBerry
Administration Service
Possible cause
The computer that hosts the BlackBerry Administration Service has more than one NIC and the production NIC is not first
in the bind order in Windows network settings as it must be for you to access the BlackBerry Administration Service.
Possible solution
On the computer that hosts the BlackBerry Administration Service, in the Windows network settings, verify that the
production NIC is first in the bind order. For more information, visit www.blackberry.com/btsc to read article KB18190.
You cannot create a user account in the
BlackBerry Administration Service
Possible cause Possible solution
The BlackBerry Administration Service
is configured to use static ports when it
connects to the BlackBerry
Configuration Database server, but the
BlackBerry Configuration Database
server uses a dynamic port.
Configure the BlackBerry Administration Service to use a dynamic port for the
BlackBerry Configuration Database.
1. On the computer that hosts the BlackBerry Enterprise Server component, on
the taskbar, click Start > All Programs > BlackBerry Enterprise Server.
2. Right-click BlackBerry Server Configuration and select Run as
administrator.
3. On the Database Connectivity tab, select the Use dynamic ports or specify
SQL port check box.
4. Click OK.
Upgrade Guide Troubleshooting the BlackBerry Enterprise Server upgrade process
105