Installation guide
the MAPI and CDO client. The setup application displays this error message because you installed the MAPI and CDO
client version 6.5.8022 in a different directory than the directory that you installed it in for previous versions. The error
message does not prevent the BlackBerry Enterprise Server setup application from completing the installation process
successfully.
Some BlackBerry Enterprise Server
components do not start
Possible cause Possible solution
The BlackBerry Administration Service,
BlackBerry MDS Connection Service,
or BlackBerry Collaboration Service is
configured to use a dynamic port when
it connects to the BlackBerry
Configuration Database, but the
database server uses a static port.
Configure a static port for the BlackBerry Configuration Database.
1. On the computer that hosts the BlackBerry Enterprise Server component, on
the taskbar, click Start > All Programs > BlackBerry Enterprise Server.
2. Right-click BlackBerry Server Configuration and select Run as
administrator.
3. On the Database Connectivity tab, clear the Use dynamic ports or specify
SQL port check box.
4. In the Use dynamic ports or specify SQL port field, type the correct port
number.
5. Click OK.
6. In the Windows Services, restart the services for the BlackBerry Enterprise
Server component.
The BlackBerry Administration Service,
BlackBerry MDS Connection Service,
or BlackBerry Collaboration Service is
configured to use an incorrect static
port number when it connects to the
BlackBerry Configuration Database.
Configure the component to use the correct port number.
1. On the computer that hosts the BlackBerry Enterprise Server component, on
the taskbar, click Start > All Programs > BlackBerry Enterprise Server.
2. Right-click BlackBerry Server Configuration and select Run as
administrator.
3. On the Database Connectivity tab, clear the Use dynamic ports or specify
SQL port check box.
4. In the Use dynamic ports or specify SQL port field, type the correct port
number.
5. Click OK.
Upgrade Guide Troubleshooting the BlackBerry Enterprise Server upgrade process
104