Installation guide

The setup application did not prompt you to
change or confirm the MAPI profile
Possible solution
Create and change the MAPI profile manually.
1. On the BlackBerry Enterprise Server installation media, open the Tools folder.
2. Double-click the Fixmapisvc.exe file.
3. Verify that mapisvc.inf is installed in C:\winnt\system32\ or C:\windows\system32\.
4. On the taskbar, click Start > BlackBerry Enterprise Server > Edit MAPI Profile.
5. Type the Microsoft Exchange server name.
6. Click the Windows account that is associated with the MAPI profile.
7. Click OK.
Restore a BlackBerry Configuration
Database
If you created a copy of the BlackBerry Configuration Database using the CreateDB tool, you can restore the copy if you
determine that the upgrade process did not complete successfully.
1. In the Windows Services, stop the BlackBerry Enterprise Server services.
2. On the server that hosts the BlackBerry Configuration Database, open a command prompt window.
3. Change to <extractedfolder>\Tools.
4. Type BlackBerryDBRestore.exe.
5. Type the same parameters that you used when you backed up the BlackBerry Configuration Database.
6. Press ENTER.
Upgrade Guide Troubleshooting the BlackBerry Enterprise Server upgrade process
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