Installation guide

A third-party tool did not install and the
BlackBerry Enterprise Server setup
application closed
Possible solution
1. On the BlackBerry Enterprise Server installation media, open the Tools folder.
2. Double-click the setup application file for the tool that you want to install.
3. Complete the instructions on the screen.
4. Restart the BlackBerry Enterprise Server setup application.
The BlackBerry Collaboration Service does
not connect to Microsoft Office Live
Communications Server 2005
Possible solution
If the instant messaging in your organization's environment supports Windows Messenger with TLS, you must configure
authentication.
1. Download the trial edition of Microsoft Office Communicator 2005 from www.microsoft.com/downloads.
2. Install Microsoft Office Communicator 2005 on the computer that hosts the BlackBerry Collaboration Service.
3. Connect to Microsoft Office Live Communications Server 2005 using Microsoft Office Communicator 2005.
4. If a connection does not open, verify that you installed or imported the certificates that are required for authentication.
Upgrade Guide Troubleshooting the BlackBerry Enterprise Server upgrade process
101