Installation guide

3. Click OK.
4. In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server
\Database.
5. If necessary, create case-sensitive strings that you name DatabaseName and DatabaseServerMachineName.
6. Specify the name of the BlackBerry Configuration Database as the value for DatabaseName.
7. Specify the FQDN name of the database server as the value for DatabaseServerMachineName.
8. Restart the setup application.
You encounter errors when you try to
upgrade the BlackBerry Configuration
Database
Possible solution
1. Navigate to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\Installer or to the location of the
log files that you specified in the setup application.
2. Open DB_InstallV<YYMMDDHHMMSS>.log, where <YYMMDDHHMMSS> specifies the date and time, in 24-hour
clock format, that you upgraded the BlackBerry Configuration Database.
3. Check the log file for error messages.
You cannot resolve errors that occur when
you move users
Possible solution
1. Delete the user accounts from the BlackBerry Enterprise Server before you start the upgrade process.
2. Add the user accounts to the BlackBerry Enterprise Server when the upgrade process completes.
3. Activate users’ BlackBerry devices over the wireless network.
Upgrade Guide Troubleshooting the BlackBerry Enterprise Server upgrade process
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