User manual

STARTING UP GUIDE
16
For more information, visit the How-To Centre at rogers.com/smallbiz
17
ROAMING
Your business can be only as big as the backyard you play in. So make the
world your playground by staying connected with your mobile business
device, wherever in the world your company may roam.
Quite simply, “roaming” means you’re outside of Canada, off the Rogers network, and using your phone while connected to
a partner wireless carrier. Therefore, if you’re in, say, the US or Europe on business, and want to call back to the home office in
Canada – or call someone inside the country you’re in – you’ll be using a foreign network that has a roaming agreement with
Rogers, and will be charged posted voice roaming rates per minute specific to that country/region. There are different roaming
rates that apply to text messages (SMS), picture/video messaging and data usage (email, Instant Messages [IM] and mobile
browsing). Visit rogers.com/roaming for details.
WHAT IS ROAMING, ANYWAY?
As soon as you arrive in
another country, you will
be prompted with a text
message informing you of
options, which can save you
money while roaming.
HOW DO I KNOW WHEN I’M ROAMING?
Look at the top of your phone’s
display. It will say the name of
the carrier you’re using (like
this example for Sweden) and
show your signal strength, just
as it would if you were at home
connected to Rogers.
Doing any of the following
while outside of Canada will
result in roaming charges:
Calling
Text messaging
Picture/video messaging
Data usage (such as email,
IM or mobile browsing)
You can talk and text for less while roaming with a Travel Pack. For a low
one-time fee you can take care of business where and when you want,
without guessing what it’ll cost you later – and it’s good for a month!
If you try to place a call that would result in a long-distance charge,
a recorded announcement will ask you to redial it as a long-distance call
(using 1 + area code).
LONG DISTANCE
THIS IS A
RECORDING
DID YOU
KNOW
?
If roaming means that you’re outside of the Rogers network, then long distance is simply what
happens when you’re in Canada, connected to the Rogers Wireless network, and you make a call
to a number outside your local calling area. Here are a few scenarios to help demonstrate.
Meet David...
NOW THEN, WHAT IS LONG DISTANCE?
David’s at his office in Toronto. He calls his
business partner, locally, in Toronto.
David’s at his office in Toronto. He calls a
client in Vancouver.
David’s visiting Vancouver. He calls his client
in Vancouver. This is considered a local call.
David’s still in Vancouver and his business
partner calls from Toronto. David answers and
long-distance minutes are charged only to
his bill because his partner has dialled a local
number and Dave is in Vancouver.
Still in Vancouver, David’s client calls him this
time. Both are charged for long distance.
Since David’s number is in the 416 area code,
his client is making a long-distance call.
As the call is received by David’s phone in
Vancouver (just like when his partner called),
David also incurs long-distance charges.
LONg DISTANCE?
yES
NO
NO
yES
yES
His business is in Toronto and his local calling
area (the geographical area associated with a
phone number) is within the 416 area code. Da-
vid’s clients and colleagues are in Toronto and
across Canada. Check out his long-distance life:
Your company’s vision is limitless, so why should your
ability to communicate with customers and employees
be anything less? There’s a difference between roaming
and long-distance calling. Read on and get the essentials.
For more info on long-distance calling areas, visit rogers.com/callingareas
ROamINg / lONg dIStaNcE
If you answer a
call or pick up
your voicemail,
you’ll also be
charged
roaming rates.
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