Version: 6.
Published: 2016-07-19 SWD-20160719172300041
Contents Setup and basics........................................................................................................................................... 5 Your device at a glance...................................................................................................................................5 Insert the SIM card.........................................................................................................................................6 Insert a media card............
Clock........................................................................................................................................................... 32 BlackBerry Device Search............................................................................................................................35 Location services and Google Maps.............................................................................................................. 37 ™ Google Chrome and Downloads....................
User Guide Setup and basics Setup and basics Your device at a glance 1. 2. 3. 4. 5. 6. 7. 8.
User Guide Setup and basics Insert the SIM card Your device uses a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider. CAUTION: Do not use a larger SIM card that was cut to a smaller size. Your device might not recognize the SIM card, or the SIM card might get stuck because it is thicker than a nano SIM card. 1. Release the tray by pushing the tip of the tool (provided in the box) into the hole on the right side of your device.
User Guide Setup and basics Insert a media card If you want more storage for pictures, videos, music, and documents, you can insert a media card (microSD card). 1. Release the tray by pushing the tip of the tool (provided in the box) into the hole on the right side of your device. If you don't have the tool that came with your device, you can also use a paper clip. 2. Pull out the tray completely and set it on a flat surface. 3. Hold the media card so that the metal contacts are facing away from you.
User Guide Setup and basics Turn your device on or off Press and hold the Power on/off key (on the left side of your device). • To turn off your device, tap Power off. • To turn your device off and then on again, tap Restart. Turn off the screen Press the Power on/off key (on the left side of your device). To turn the screen back on, press the Power on/off key, or tap the screen twice. Move between home screens You can move between your home screens with a gesture on the screen.
User Guide • To go to your home screen, tap Setup and basics . • To see your recently opened apps and screens, tap . Touch screen gestures Take a moment to learn the common gestures that you can use on the touch screen. Wake up your device Tap the screen twice. Select items Do any of the following: • • To select an item, tap it. If the item can be opened, it opens. To select multiple items, such as photos that you want to share or email messages that you want to delete, touch and hold one item.
User Guide Scroll or move between items Slide your finger to scroll through a list or move between items, such as photos. Check your notifications You can check your latest notifications (for example, email messages and text messages) at any time.
User Guide Setup and basics Swipe down from the top of the screen. Tap a notification to open it or pull down to see more notifications. Open Quick Settings You can open Quick Settings to turn on or turn off common settings such as Wi-Fi and airplane mode. Swipe down from the top of the screen once using two fingers, or twice using one finger. Open an app You can open one of three default apps from anywhere on your device. Slide your finger up from the bottom of the screen.
User Guide Setup and basics Use a slider If a slider appears on your screen, you can progress through a file, such as a song or video, or adjust a setting, such as the screen brightness. Drag the slider handle to the right or left. Zoom in to or zoom out from the screen If you want to see something in more detail, such as a photo or part of a map, you can magnify the image. To zoom in, slide two fingers apart.
User Guide Setup and basics To zoom out, slide two fingers together. Tip: In some cases, you can tap twice to zoom in or zoom out. Apps, widgets, and shortcuts About apps, widgets, and shortcuts When you tap shortcuts. • • • on your home screen, a tray opens where you can access installed apps and widgets and set up The Apps tab includes a complete list of the apps installed on your device, including apps that you download on Google Play™.
User Guide Setup and basics Search for installed apps, widgets, and shortcuts 1. On the home screen, tap 2. Enter a search term in the Search apps, widgets, and shortcuts field. . Add an app, a widget, or a shortcut to your home screen 1. On the home screen, tap 2. Tap Apps, Widgets, or Shortcuts. 3. Touch and hold an app, a widget, or a shortcut, and then release your finger when the home screen appears. .
User Guide Setup and basics Turn on pop-up widgets 1. On the home screen, touch and hold an empty area of the screen, and then tap 2. Select the Pop-up widgets checkbox. . Open a pop-up widget for an app With pop-up widgets, you can access a widget for an app without having that widget on the home screen. If a pop-up ) appears beneath the app icon. widget is available for an app, an indicator ( On the home screen, swipe up or down on an app that has a pop-up widget.
User Guide Setup and basics Change the shortcuts that you access with the swipe gesture You can change the shortcuts that you access with the swipe gesture. For example, you can set up the gesture to start an action, such as composing an email. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap a circle. > Swipe Shortcuts. • To set the gesture to open a different app, tap Open app, and then tap an app.
User Guide Phone and voice Phone and voice Phone icons During a call Icon Description Turn on the speakerphone Mute your microphone Tip: You can also press the Convenience key to mute your microphone. Put a call on hold Show the dial pad Make another call Merge calls to start a conference call Split a conference call into multiple calls Find your own phone number 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap > About phone > Status > SIM Status.
User Guide Phone and voice Tip: To use a song or a custom sound as your ringtone, move the .mp3 file you want to use to the Ringtones folder on your ™ device. You might need to install a file manager app from the Google Play store first. Making calls Make a call 1. In the Phone app, tap 2. Enter the number. 3. Tap . . Call a recent number 1. In the Phone app, tap 2. Beside a name or number, tap . . Call a contact 1. In the Phone app, tap 2. Tap a contact. 3.
User Guide Phone and voice 2. Tap Settings > Call settings > Additional settings > Caller ID. 3. Tap Show number or Hide number. View your call history You can view past outgoing, incoming, and missed calls on the History screen. 1. In the Phone app, in the upper-right corner of the screen, tap 2. Do any of the following: > Call History. • To see the details of a specific call, tap a name or phone number, and then tap • . To view missed calls, tap Missed.
User Guide Phone and voice When you dismiss a call to send a quick response, the caller is sent to voicemail. If you do not have voicemail, the caller receives a busy signal instead. Change your default quick response messages You can create your own quick response messages to replace the available defaults. 1. In the Phone app, in the upper-right corner of the screen, tap 2. Tap the quick response you want to change. 3. Type a new message. 4. Tap OK. > Settings > Quick responses.
User Guide Phone and voice Put a call on hold While on a call, tap . To resume a call, tap again. Blocking calls Block all incoming or outgoing calls When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provider for more info on blocking specific phone numbers. Depending on your service provider, this feature might not be supported. 1. In the Phone app, in the upper-right corner of the screen, tap 2.
User Guide Phone and voice 2. Tap 3. Tap More Settings > Priority only allows > Calls > Contacts only. > Priority only. Note: By default, priority only mode lasts for one hour. To change how long it lasts, swipe down from the top of the screen once using two fingers, or twice using one finger. Tap > Priority only. To increase how long the mode stays on, tap , or tap Until you turn this off.
User Guide 3. Drag the contact over Phone and voice Remove. Release your finger. Call waiting and call forwarding Turn call waiting on or off Depending on your service provider, this feature might not be supported. 1. In the Phone app, in the upper-right corner of the screen, tap 2. Tap Settings > Call settings > Additional settings. 3. Tap the Call waiting checkbox. . Set up call forwarding Depending on your service provider, this feature might not be available. 1.
User Guide Phone and voice To add more people to the conference call, repeat steps 1 and 2. Make another call while already on a call When you make another call while you're already on a call, your first call is automatically put on hold. 1. While on a call, tap 2. Do any of the following: 3. . • Use the dial pad to enter a number. • Tap above the dial pad to go to the Phone screen. Tap a contact. To merge both calls and start a conference call, tap .
User Guide Phone and voice 4. Turn on the Advanced Calling, IMS settings, or Enhanced 4G LTE Services switch. 5. Turn on the HD Voice Only, Voice over LTE, or Enhanced 4G LTE Mode switch. 6. To turn on video calling, turn on the HD Video Calling or Video Call Over LTE switch. Make an LTE video call If your service provider supports LTE video calling, you can make a video call to contacts who have this feature. 1.
User Guide Phone and voice Share video one way During a voice call, you can share video with the contact you're talking to, if they also have the LTE video calling feature, but the contact doesn't have to share video with you. 1. During a voice call, tap 2. Tap One Way Video or Transmit Video Share. . Answer an LTE video call 1. When you receive a call, touch and hold 2. Do one of the following: . • To answer the call as a video call, slide your finger until it covers .
User Guide Phone and voice Make a Wi-Fi call Make sure that appears at the top of your screen. 1. In the Phone app, tap 2. Enter the number. 3. Tap . . Voicemail Set up your voicemail Depending on your service provider, this feature might not be supported. Contact your service provider for more info. 1. In the Phone app, in the upper-right corner of the screen, tap 2. Tap Settings > Call settings > Voicemail. 3. Do any of the following: . • To set up voicemail, tap Setup.
User Guide Applications and features Applications and features Find help for apps You can learn about apps, such as BlackBerry Hub, Calendar, BlackBerry Camera, DTEK by BlackBerry, and more, at help.blackberry.com. Download an app on Google Play™ 1. Open the Google Play™ store app. 2. If necessary, sign in with your Google™ account. 3. Browse or search for an app that you want to download. 4. Tap the app, and then tap Install.
User Guide Applications and features 2. Hold the item at the right edge of the screen until the next home screen appears. If necessary, continue to hold the item until a blank home screen appears. 3. Release your finger. Tip: To view different home screens quickly, tap the circles that appear above the favorites tray, and then slide your finger left or right.
User Guide 3. Select a view. 4. Tap Done. Applications and features Uninstall an app or remove an app, a widget, or a shortcut from a home screen If you uninstall an app, the app is no longer available on your device. You must reinstall the app if you want to use it. Some built-in apps can't be uninstalled; instead, you can turn off these apps so that they no longer appear in and so that you no longer receive notifications for them.
User Guide Applications and features Send a multimedia message 1. In the Messenger app, tap 2. In the To field, enter a mobile phone number or start typing a contact's name. 3. Tap . and attach a media file: • To attach a picture you take, tap . To expand the camera view to full screen, tap • To attach a picture from your library, tap • To attach a sticker, tap . . You can also download other stickers and attach them.
User Guide Applications and features 1. In the Messenger app, tap 2. In the Search field, type your search term or terms. . About the Google™ app and Now on Tap The Google™ app provides useful information when you need it through Google Now™ cards. Google Now™ cards contain personalized info, such as weather updates for your location, or directions to the next event on your agenda. Now on Tap extends the features of the Google™ app to show you relevant information based on the app that you're using.
User Guide Applications and features Change your alarm ringtone 1. In the Clock app, tap 2. Under the alarm you want to change, tap 3. Select a ringtone. 4. Tap OK. . > . Set an alarm for multiple days 1. In the Clock app, tap . 2. Under an alarm, tap . 3. Select the Repeat checkbox. Days that the alarm is set to go off are indicated by a letter inside a white circle. 4. To add or remove a day, tap its letter. Set the snooze length By default, the alarm snoozes for ten minutes. 1.
User Guide Applications and features • To stop the stopwatch, tap the stopwatch again. • To restart the stopwatch after it's been stopped, tap the stopwatch again. . • To add a lap, tap • To reset the stopwatch, tap . Set the timer 1. In the Clock app, tap 2. Enter the time in hours, minutes, and seconds. For example, if you want to set an hour-long timer, type 1 00 00. 3. To start the timer, tap . .
User Guide Applications and features Remove a location from the clock screen 1. In the Clock app, tap 2. Clear the checkbox next to the location that you want to remove. 3. Tap . . Switch to night mode You can dim your screen and keep the time displayed like a bedside clock by switching to night mode. In the Clock app, do one of the following: • Tap • > Night mode. Touch and hold anywhere on the clock screen.
User Guide Applications and features ™ ™ Tip: The Extended Search category searches Internet results, cloud apps (such as Google Drive and Google Play ), other apps on your device, and more. To search only the data on your device, clear the Extended Search checkbox. Do more with your search results You can perform a variety of actions with items in your search results right in the search results screen. The actions available to you depend on the type of item.
User Guide Applications and features Send a text message Type either sms, message, msg, or text, and then enter a contact name or phone number. Play music Type play, and then enter a song name, artist name, or album name. Get directions Type map, and then enter the name of a business or address. Create a note Type note or memo, and then enter a title for the note. Create a task Type task or todo, and then enter a title.
User Guide Applications and features From the Location settings screen, you can also see the apps that are using location services. If you decide that you don't want an app to know your location, you can turn off location permissions for that app. For more information about turning app permissions on or off, see the help for Security. Turn location services on or off 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3.
User Guide Applications and features About Google Maps™ Google Maps™ helps you to find businesses, restaurants, and other places of interest, and can provide you with turn-byturn directions to your destination. Find help for Google Maps™ Do one of the following: • In Google Maps™, tap • > Help. Visit the Maps for mobile Help Center at support.google.com/gmm/android.
User Guide Applications and features Printing Print from your device You can print webpages, photos, documents, and more from your device using compatible Wi-Fi or Bluetooth enabled printers and printers connected to your computer. Not all applications support printing. 1. In an app, tap > Print. Depending on the app, this option might appear in a different location, or might be called something different, such as Share & export. 2.
User Guide Applications and features Printing using Google Cloud Print™ You can use Google Cloud Print™ to print from your device to a Cloud Ready printer or to any printer that's connected to a computer. To print to a printer that's not Cloud Ready, you must also do the following: • • Make sure that Google Chrome™ is installed on your computer, and then log in to the same Google™ account that you use on your device. When you print, make sure that your computer is turned on.
User Guide Settings Settings Change your device settings 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap a setting or, to see more settings, tap Tip: To find a setting quickly, tap . , and then type the setting that you're looking for. Customize the quick settings menu 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Do any of the following: • .
User Guide Settings Block or prioritize a notification 1. Swipe down from the top of the screen with one finger. 2. Touch and hold a notification. 3. Tap 4. Turn on the Block all or Treat as priority switch. . Dismiss a notification 1. Swipe down from the top of the screen with one finger. 2. Swipe left or right on a notification. Note: To dismiss all of your notifications at once, tap or Clear All.
User Guide Settings 3. Tap a notification sound. 4. Tap OK. To turn sounds on or off for features such as screen locking or the dial pad, tap Other sounds. Turn any of the switches on or off. Add a custom notification sound Note: If your device uses Android for Work, you can't select custom notification sounds for apps inside your work space. 1. Save the .mp3 file you want to use to the Notifications folder in your device's internal storage. 2.
User Guide Settings Turn off all sounds and notifications except calls 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Turn off the Reminders and Events switches. 4. Tap Messages > None. 5. Tap Calls > From anyone. > Priority only > More settings > Priority only allows. Automatically turn on do not disturb at certain times You can automatically turn on do not disturb at regular times or during all events of a certain type in your calendar.
User Guide Settings You can grant some apps access to your notifications. Typically, these will be apps that present notifications to you in ™ another context, like Android Auto or BlackBerry Hub. To see these apps, or to turn access on and off, tap > Sound & notification > Notification access. Tap an app to turn access on or off.
User Guide Settings By default, the tab is turned on and and is centered on the right edge of the device screen. If you want to turn off the tab, > Display, and then turn swipe down from the top of the screen once using two fingers, or twice using one finger. Tap off the Productivity Tab switch. View productivity information and open apps 1. Swipe on the tab toward the center of the screen. 2. Tap an app icon, such as Calendar or Contacts. 3. Do any of the following: 4.
User Guide Settings 1. Swipe in on the tab toward the center of the screen. 2. Tap • , and then do any of the following: To remove the tab from your screen, tap Remove. To turn on the tab, in Display settings, turn on the Productivity Tab switch. • To change the placement of the tab to another side of your device screen, tap Left edge or Right edge. • To change the length of the tab, slide your finger left or right on the Height slider.
User Guide Settings • To share a file, tap , and then select how you want to share the file. • To copy a file or folder, tap > Copy to, and then select where you want to copy the file to. Tap Copy. • To delete a file or folder, tap . Tip: To select multiple files or folders, touch and hold a file or folder, and then tap each additional file or folder. To select all of the files in a folder or all of the folders on a screen, touch and hold a file or folder, and then tap > Select all.
User Guide Settings 4. Tap your media card. 5. Tap > Settings > Format. Remove a media card 1. Do one of the following: • Turn off your device. • Swipe down from the top of the screen once using two fingers, or twice using one finger. Tap USB. Tap your media card. Tap > Storage & > Settings > Eject. 2. Release the tray by pushing the tip of the tool (provided in the box) into the hole on the right side of your device.
User Guide Settings 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, tap Internal Storage. 4. Do any of the following: > Storage & USB. • To disable or uninstall an app that you don't use, tap Apps, and then tap an app. Tap Uninstall. . Tap Disable or • To delete files that you don't need, tap a category or tap Explore. Navigate to a file. Touch and hold the file. Tap any additional files that you want to delete. Tap .
User Guide Settings Connections Wireless connection icons The following icons might appear at the top of your screen to indicate the wireless coverage level that your device currently has. Icon Description The amount of solid color indicates the strength of the mobile signal. If the signal is weak, your device might use more power to try to maintain the connection. Your device is connected to the mobile network and can access all of the features of your mobile network plan.
User Guide Settings Icon Description Mobile hotspot mode is turned on. Bluetooth technology is turned on. If this icon is inside a box, your device is connected to another device using Bluetooth tethering. Your device is connected to another device using a USB cable. If this icon is inside a box, your device is connected to another device using USB tethering. NFC is turned on. Turn on airplane mode When you turn on airplane mode, all of the connections on your device turn off. 1.
User Guide Settings To turn off your mobile network connection, turn on airplane mode. Set a preferred network type 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap the type of network you prefer. > More > Cellular networks > Preferred network type. Switch mobile networks manually If you can't connect to a mobile network or if the network signal is weak, you can try switching networks manually. 1.
User Guide Settings • To turn off data services, tap Off. • To receive a prompt before using data services while roaming, tap Prompt. To turn on data services while roaming, tap On. Change the APN settings for your default Internet connection Your device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network.
User Guide • Settings Check that the SIM card is inserted correctly in your device. Learn how to insert the SIM card. Wi-Fi network A Wi-Fi network connection allows your device to use data services, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. When you connect to a Wi-Fi network, your device saves the network information.
User Guide Settings Connect to a Wi-Fi network using a proxy You can connect to any Wi-Fi network using a proxy. You must be within range of the Wi-Fi network to change the proxy settings. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, turn on the switch. 4. Touch and hold a network. 5. Tap Modify network. 6. Tap Advanced options. You might need to slide your finger up to see this option. 7.
User Guide Settings 7. In the IP settings drop-down list, tap Static. 8. Change the IP address fields. 9. Tap Save. Change advanced settings for your Wi-Fi connections You can change advanced settings for your Wi-Fi connections. For example, you can set whether your Wi-Fi connection remains active when your device sleeps and you can change the Wi-Fi frequency band. You can also find the Media Access Control (MAC) address and IP address for your device. 1.
User Guide Settings • Verify that Wi-Fi is turned on. Swipe down from the top of the screen once using two fingers, or twice using one finger. Tap > Wi-Fi. Check that the switch is turned on. • • • • Try turning airplane mode on and off. Learn how to turn on airplane mode. Check that your password for the Wi-Fi network is correct. Turn off your device, and then turn it on again. Delete the information used to connect to the Wi-Fi network, and then try to connect again.
User Guide Settings To turn off Bluetooth technology, turn off the switch. Pair and connect your device with a Bluetooth enabled device Make sure that you turn on Bluetooth technology on the device that you want to connect to. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, turn on the switch. 4. To pair the devices, in the Available devices list, tap the device name, and complete the instructions on the screen.
User Guide Settings Delete a paired Bluetooth enabled device If you no longer want to connect to a Bluetooth enabled device, you can delete the device from the list of paired devices. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap > Bluetooth. 3. Tap beside the device you want to disconnect. 4. Tap Forget. View a list of files you received over Bluetooth 1.
User Guide Settings Profile Description Human Interface Device over Gatt Profile (HOGP) This profile allows you to connect your device to a Bluetooth Smart device, such as a keyboard or mouse. Message Access Profile (MAP) This profile allows a car kit to access text messages (SMS and MMS) on your device and lets you browse and read the text messages. If supported by the car kit, you can also delete, compose, and send text messages from your car.
User Guide • Settings Move your device to another location in your vehicle or turn your device to face another direction. The location of your device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection. NFC NFC is a short-range wireless technology that you can use to share content and information with another NFC-enabled device or an NFC tag. Some NFC apps are designed to simulate a physical card, such as a credit card, a public transit pass, or an access badge.
User Guide Settings About tap and pay When NFC is turned on, you can tap the back of your device to an NFC payment terminal to pay for your purchase. If you have more than one payment app installed on your device, when you tap to pay for a purchase, you pay using the app that is set as the default. You can change which app is used as the default. If you want to use another payment app for some transactions, you can set the tap and pay feature to use the payment app that is open in the foreground instead.
User Guide Settings 2. Tap 3. Do one of the following: > More > Tethering & Mobile Hotspot. • Connect your device to another device using an appropriate cable, and then turn on the USB tethering switch. • Turn on the Bluetooth tethering switch, and then connect your device to another device using Bluetooth technology. To stop sharing your Internet connection, turn off the USB tethering or Bluetooth tethering switch.
User Guide • Settings If you use your device for work, your organization might not allow Internet tethering. For more information, check with your administrator. I can't use my device as a mobile hotspot • • • • Check that you're connected to the mobile network. Check that your wireless service plan is set up to use the mobile hotspot feature. If not, you must change your wireless service plan before mobile hotspot can work on your device.
User Guide Settings Connect to a VPN You must add a virtual private network (VPN) profile to your device before you can connect to a VPN. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap a VPN profile. 4. Enter your login information, and then tap the Save account information checkbox to connect automatically next time. 5. Tap Connect. > More > VPN. To disconnect from a VPN, on the VPN screen, tap the VPN profile you are connected to.
User Guide Settings Change the settings for emergency broadcast messages Depending on your region, some settings might not be available. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Do any of the following: > More > Emergency broadcasts. • To receive a reminder for emergency broadcast messages, tap Alert reminder, and then tap how often you want to receive a reminder.
User Guide Settings Change when you get notified about data usage Your wireless service plan must include data services. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, tap the Cellular tab, and turn on the Cellular data switch. 4. At the top of the graph, drag the warning line up or down. > Data usage.
User Guide Settings Stop sending data on some Wi-Fi networks You can stop apps and services from sending data in the background, and prevent your device from downloading large files when it's connected to certain Wi-Fi networks. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap a network name. > Data usage > > Network restrictions.
User Guide Settings Battery and charging icons The battery power level icons appear at the top of the screen. Icon Description The battery is charging. The battery is fully charged and still connected to a power source. The battery is getting low on power. Battery saver mode is turned on, or you can turn it on from your list of notifications. The battery is at 5% power or less. If the battery charge gets too low, your device might turn off. Save any work in progress and charge your device.
User Guide Settings If your battery is still draining quicker than expected, you can change some device settings to extend battery life. Swipe down from the top of the screen once using two fingers, or twice using one finger. Tap , and then change any of the following settings.
User Guide Settings Turn on battery saver If your device is low on battery power, you can turn on battery saver to limit features that use the most power, such as vibration, location services, and data services. You can set battery saver to turn on automatically when your battery power reaches a certain percentage. Note: When battery saver is turned on, some applications and messaging services that rely on syncing might not update unless you open them. 1.
User Guide Settings View the safety, warranty, and privacy information for your device Take a moment to review the license agreement, limited warranty, safety information, and privacy policies for your device. These documents are available from your device settings screen. They contain important information about terms and conditions of use, the battery, other important safety precautions, and warranty coverage. To view BlackBerry's Privacy Policy, your device must be connected to the Internet. 1.
User Guide Settings Change your font size 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap the text size that you want to use. > Display > Font size. Change your display language The language that you selected during the initial setup of your device is your display language. The home screen, BlackBerry Hub, and supported applications display content in this language. 1.
User Guide Settings 1. On the Daydream™ screen, tap a dream. 2. If necessary, tap beside a dream to see even more customization options. Your dreams display the next time your device goes to sleep. To show dreams right away, tap To download or buy more dreams from the app store, tap > Start now. > Install More Dreams. Set when to Daydream™ ™ When the Daydream feature is on, you can set when dreams display on your device. 1. On the Daydream™ screen, tap 2.
User Guide Settings Use your device as a flashlight 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap . To turn off the flashlight, tap . Advanced interactions To turn advanced interactions on or off, swipe down from the top of the screen once using two fingers, or twice using one finger. Tap > Advanced interactions.
User Guide Settings • To change the action, swipe down from the top of the screen once using two fingers, or twice using one finger. Tap > Convenience key. Tap Clear. 2. Follow the instructions on the screen. Accounts Manage your accounts Add an account You can add an account, such as a Microsoft Exchange or Yahoo! email account, to your device. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap the type of account that you want to add. 4.
User Guide 4. Tap Settings > Remove account. Accessibility About accessibility features on your device Your device comes with several well-established accessibility aids for people with disabilities. For more information on the following features, visit Android Accessibility Help. • • • • • • • • • • • • • • • Magnification settings allow you to zoom in or zoom out to increase or decrease the display magnification.
User Guide Settings Change accessibility settings ™ You can turn accessibility settings on or off, such as Google TalkBack, captions, touch & hold delay, and color inversion. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Set the accessibility options switches. > Accessibility. Turn on Hearing Aid mode Hearing Aid mode is designed to improve the compatibility of your device with a hearing aid equipped with a telecoil.
User Guide Settings Users About users The users feature lets you share your device with others while keeping your personal or work information private. For example, users that you add to your device can't access your info, such as your email, contacts, pictures, apps, and more. By default, your device is set up with a device owner and a guest. You can also add more user profiles to your device. To improve privacy between users, each user should set up a screen lock.
User Guide Settings You control whether the user can make and receive phone calls, and whether the user can send and receive text messages (SMS). Add a user A user profile creates a separate space on your device for another person to use and customize. For example, the user can ™ add a Google account or download apps, wallpaper, and music without seeing the device owner or other users' account info, apps, and data. 1.
User Guide Settings Allow a user to make calls and send text messages You can set whether a guest or user can make or receive calls when they use the guest profile or a user profile on your device. You can also set whether a user can send or receive text messages (SMS). 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Do any of the following: > Users. • Beside the guest profile, tap • Beside a user profile, tap .
User Guide Settings Backup method Description Android™ Backup Service With Android™ Backup Service, you can back up your data to your Google™ account. If you must replace your device unexpectedly (for example, if your device is damaged, lost, or stolen), you can restore your data on a device running Android™.
User Guide Settings Change the Google™ account that you use to back up device data ™ ™ If you have more than one Google account, or if you start using a new Google account, you can change the account that you use to back up your data. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap an account. If you haven't added the account to your device yet, tap Add account, and then follow the prompts to add the account.
User Guide 5. Settings When prompted, tap Erase everything. I can't get out of safe mode To get out of safe mode, press and hold the Power on/off key (on the left side of your device). Tap Restart. Update your device software Updating your device software to the latest version can help your device stay secure and run as expected. Do one of the following: • To update your device software when a notification appears, swipe down from the top of the screen using one finger.
User Guide Security Security Locks, passwords, and protecting your data There are several types of locks, PINs, and security features that you can use to help protect the data on your device. If you use your device for work, your organization might have security rules in place. The organization might require you to enter a password to unlock your device or might prevent you from using the Smart Lock feature.
User Guide Security Data encryption By default, data on your device, including your account information, apps, music, pictures, and other downloaded files, is stored in a format that can be read only when your device decrypts the data. If you set up a screen lock and require that it must be entered to turn on your device, your password, PIN, or pattern is used to generate a new encryption key to decrypt your data.
User Guide Security 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, enter your current password, PIN, or pattern. 4. Tap the type of screen lock that you want to use. 5. Complete the instructions on the screen. > Security > Screen lock. Set your screen lock options After you set up a screen lock for your device, you can set up your screen lock options.
User Guide Security Do Example Use as many characters as you can remember – Combine words from different languages field of Kühe Instead of: field of cows Mix character sets größere3 stre4gth Use the first letter from each word in a sentence Tqbfjotld Instead of: The quick brown fox jumps over the lazy dog Combine misspelled words SimzleGarph Instead of: SimpleGraph About Smart Lock The Smart Lock feature makes it easy for you to unlock your device.
User Guide 5. Security • To unlock your device when it recognizes your face, tap Trusted face. • To unlock your device when you say "Ok Google™," tap Trusted voice. If necessary, turn on the From the Google app switch. Turn on the From any screen switch. If necessary, set up the "Ok Google™" voice detection feature, and then turn on the Trusted voice switch. • To keep your device unlocked when you carry it on your body or in a bag, tap On-body detection, and then turn on the switch.
User Guide Security 2. Tap 3. Tap Change SIM PIN. 4. Follow the instructions on the screen. > Security > Set up SIM card lock. About smart cards Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using an external smart card reader or a microSD smart card. Private key operations such as signing and decryption use the smart card. Public key operations such as verification and encryption use the public certificates on your device.
User Guide Security Troubleshooting: Locks, passwords, and protecting your data I forgot my password, PIN, or pattern For security reasons, the only way that you can reset your screen lock without knowing the password, PIN, or pattern is to delete all of your device data and set up the device again. You can typically do this by entering your password, PIN, or pattern incorrectly ten times.
User Guide Security Finding and protecting a lost device What to do if your device is lost or stolen If you have a remote device management app, such as Android™ Device Manager, set up on your device, visit the remote device management website and sign in.
User Guide Security On the Android Device Manager website, you can view the approximate location of your device on a map, make it ring, set a password to lock your device and display a message on the lock screen, or delete all of the data from your device. If your device is turned off, doesn't have a valid SIM card in it, or isn't connected to the wireless network, the Android™ Device Manager will complete the request the next time your device is turned on and connected to the wireless network.
User Guide Security Turn a permission on or off for an app ™ You can turn a permission on or off to control what features or personal information an app or an Android OS system service can access. When you turn off a permission, depending on the app, the app might continue working, but some features of the app might not be available. The app might also stop working properly, or the app might not work at all.
User Guide 3. Security Turn on the Scan device for security threats switch. About screen pinning Screen pinning lets you pin one app into the foreground on your device. The feature disables the and buttons on your device so that the only way to close a pinned app is to unpin the screen. You can set up screen pinning so that you must enter your screen lock to unpin the screen.
User Guide Security 4. Tap > Security > Install from SD card. Your device only displays certificates and keystores that are not already installed on your device. 5. Find and tap the certificate or keystore that you want to install. 6. If necessary, type the password for the certificate or keystore, and then tap OK. After the certificate or keystore is installed, your device deletes the copy of the file on your device or media card. 7. Type a name to identify the certificate or keystore. 8.
User Guide Security Improving your security settings using DTEK The DTEK by BlackBerry app is designed to help you monitor and control the level of security on your BlackBerry device. DTEK is preloaded on your device, and updates are available from the Google Play™ store. Evaluating how security features are set up on your device DTEK evaluates how or if you have set up security features on your device, including screen lock, factory reset protection, and remote device management.
User Guide Legal notice Legal notice ©2016 BlackBerry. Trademarks, including but not limited to BLACKBERRY, EMBLEM Design, BBM and BES are the trademarks or registered trademarks of BlackBerry Limited, the exclusive rights to which are expressly reserved. Android™, Google™, Google Play™ and other marks are trademarks of Google Inc. Bluetooth is a trademark of Bluetooth SIG. HDMI is a trademark of HDMI Licensing, LLC. LTE is a trademark of European Telecommunications Standards Institute (ETSI).
User Guide Legal notice PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN C
User Guide The information provided in this guide is applicable to the following smartphone models: • • STH100-1 / RJE181LW STH100-2 / RJD211LW BlackBerry Limited 2200 University Avenue East Waterloo, Ontario Canada N2K 0A7 BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 102 Legal notice
