v7.1
Table Of Contents
- Quick Help
- Getting started: Your smartphone
- Your BlackBerry smartphone at a glance
- New in BlackBerry 7.1
- About switching BlackBerry smartphones
- About BlackBerry ID
- Visit the Setup application
- Important keys
- Flashing LED
- Icons
- Your Home screen
- Home screen at a glance
- Use a picture as your smartphone wallpaper
- Add a shortcut to your home screen or Favorites panel
- Show or hide a home screen panel
- Show, hide, or find an application icon
- Move an application icon
- Change where apps that you download appear
- Change themes
- Set the number of icons that appear on the Home screen
- Change what happens when you type on the Home screen
- Add a message that appears when your smartphone is locked
- Feature availability
- Find more information
- Popular topics
- Set up an email address
- Add or change your email signature
- About downloading apps with the BlackBerry App World
- Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
- About using your smartphone as a tethered modem
- Copy contacts from your SIM card to your contact list
- Change your ring tone, notifiers, reminders, or alerts
- View a location on a map
- Lock or unlock your smartphone
- Turn on or turn off airplane mode
- Popular tips
- Common troubleshooting
- I can't make or receive calls
- I'm not receiving messages
- I can't send messages
- I forget my smartphone password
- My smartphone isn't ringing or vibrating when I receive a call or message
- The screen turns off
- Email messages aren't reconciling over the wireless network
- Organizer data isn't synchronizing over the wireless network
- I can't pair with a Bluetooth enabled device
- The media player screen closes
- Getting started: Your smartphone
- Tips and shortcuts
- Tips: Doing things quickly
- Tips: Extending battery life
- Tips: Finding apps
- Tips: Freeing space for your music, pictures, videos, and files
- Tips: Freeing space to optimize your smartphone's performance
- Tips: Updating your software
- Tips: Keeping your information safe
- Tips: Managing indicators
- Shortcuts: Phone
- Shortcuts: Messages
- Shortcuts: Files and attachments
- Shortcuts: Typing with the physical keyboard
- Shortcuts: Media
- Shortcuts: Browser
- Shortcuts: Search
- Shortcuts: Maps
- Shortcuts: Calendar
- Troubleshooting: Shortcuts
- Phone
- How to: Phone
- Phone at a glance
- Phone icons
- Phone basics
- Emergency calls
- Volume
- Speed dial
- Call waiting, call forwarding, and call blocking
- Fixed dialing and smart dialing
- Conference calls
- Call logs
- Multiple phone numbers
- Phone options
- Turn on or turn off dialing from the lock screen
- Sort phone numbers or contacts on the phone screen
- Hide or display your phone number when you make calls
- Turn off the prompt that appears before you delete items
- Change how you answer or end calls with the holster
- Change how you answer calls with a headset
- Reset a call timer
- About TTY support
- Turn on or turn off TTY support
- Voice mail
- Troubleshooting: Phone
- Some features aren't available on my smartphone
- I can't make or receive calls
- I can't check my voice mail
- I can't block calls
- I can't change the number of times that my smartphone rings
- My phone number appears as Unknown in the Phone application
- I can't make calls using a voice command
- My headset makes calls instead of my smartphone
- How to: Phone
- Voice commands
- Messages
- How to: Messages application
- Messages at a glance
- Search for messages
- Hide filed and sent messages from the Messages application
- Show or hide messages from the Messages application
- View or hide call logs in the Messages application
- Hide the new or unread message indicator
- Change how you group email messages
- Use color to differentiate work messages from other messages
- Set how long your smartphone stores messages
- Open a new message automatically when you remove your smartphone from your holster
- Turn off the delete message or read message prompt
- Change options for spell check
- Email
- Set up an email address
- Reconcile email over the wireless network manually
- Change options for your personal email account
- Compose and send an email
- Check spelling
- Save a message
- Blind carbon copy a contact
- Attach a contact card to a message
- Attach a file to an email
- Set the importance level for an email or a PIN message that you send
- Viewing and replying to email
- Organizing your email inbox
- Email filters
- Synchronizing email
- About synchronization and reconciliation
- Reconcile email over the wireless network manually
- Turn on or turn off wireless email reconciliation
- Empty the deleted items folder on your computer from your smartphone
- Delete email on your smartphone and in your email application on your computer
- Stop forwarding email to your smartphone
- Stop storing email sent from your computer on your smartphone
- Stop storing email sent from your smartphone on your computer
- Google Mail
- About Google Mail on your smartphone
- Add or remove a Google Mail star
- Apply or remove a Google Mail label
- View Google Mail messages with a specific label
- Create or delete a Google Mail label
- Preview more of grouped email messages
- Archive a Google Mail message or conversation
- Move archived Google Mail messages to your message inbox
- Report spam sent to your Google Mail account
- Text messages
- About text messages
- Compose and send a text message
- Attach a media file, contact card, appointment, or location to a text message
- Attach a contact card to a message
- Reply to or forward a text message
- Add an appointment to your calendar from a text message
- Delete the history from a text message
- Cell broadcasting
- Emergency alert messages
- PIN messages
- Attachments
- Security options for messages
- Block incoming messages
- Allow messages from contacts in your contact list or allowed sender list
- Add a contact to your allowed sender list
- Reset a blocked message counter
- S/MIME and PGP protected messages
- S/MIME and PGP protected message basics
- About signing and encrypting messages
- Sign or encrypt a message
- Encrypt an S/MIME or a PGP protected message with a passphrase
- Attach a certificate or PGP key to a message
- Download the certificate or PGP key used to sign or encrypt a message
- Add a certificate or PGP key from a message
- Add a certificate or PGP key from an attachment
- Attachment indicators in S/MIME and PGP protected messages
- Add connection information for a certificate server from a message
- View the certificate used to sign or encrypt a message
- View the PGP key used to sign or encrypt a message
- View encryption information for a weakly encrypted message
- S/MIME and PGP protected message status
- S/MIME and PGP protected message options
- Change your signing and encryption certificate or key
- Change options for downloading attachments in encrypted messages
- Change the default signing and encryption option
- About message classifications
- Change the default message classification
- Change the size of S/MIME or PGP indicators in messages
- Change the encryption algorithms for S/MIME or PGP protected messages
- Change when the prompt to enter your key store password in a signed or encrypted message appears
- Turn off the prompt that appears before an S/MIME or a PGP protected message is cut short
- Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use
- Request delivery notification for signed S/MIME-protected messages
- Troubleshooting: S/MIME and PGP protected messages
- S/MIME and PGP protected message basics
- IBM Lotus Notes native encrypted messages
- Tips: Messages application
- Troubleshooting: Messages application
- I can't send messages
- I'm not receiving messages
- Some messages no longer appear on my smartphone
- The number of new or unread messages is different than I expect
- I can't use a shortcut to view one type of message in a message inbox
- Some features aren't available on my smartphone
- A message, attachment, or Google Mail conversation is cut short or doesn't appear
- Troubleshooting: Email
- Troubleshooting: Text messages
- How to: Messages application
- Files and attachments
- How to: Files
- File basics
- About files and attachments
- Open a file or an attachment
- Save a file or an attachment
- Search for a file that is saved on your smartphone
- Search for a file that is saved on your organization's network
- Send a file
- Open a link in a file or an attachment
- Set font options for a file or an attachment
- Save a file from your organization's network to your smartphone
- Managing files and attachments
- View properties for a file
- Copy, move, rename, or delete a file
- Hide a file or folder
- View a hidden file or folder
- Open a password-protected .pdf file
- View tracked changes in a document
- View the table of contents in a document
- Move around a spreadsheet
- View the content of a cell
- Change the size of a column
- Set display options for a spreadsheet
- Move around pages in a multipage .tif file
- Switch presentation views
- Switch slides
- Rotate or zoom in to or out from a slide
- Save a slide
- File basics
- Troubleshooting: Files
- How to: Files
- Media
- How to: Media
- Media file basics
- Play a media file
- Adjust the volume
- Amplify the volume using the audio boost feature
- Improve sound quality for media files
- Copy, move, rename, or delete a file
- View properties for a file
- Change the amount of time before the media player screen closes
- Turn on or turn off audio and video shortcuts
- Turn on or turn off media card support
- Sort media files
- About transferring and synchronizing files
- Transfer files to and from your smartphone
- Send a file
- Receive a media file using Bluetooth technology
- Supported audio and video file formats and extensions
- Supported picture file extensions
- Music
- Videos
- Video camera
- Camera
- Camera at a glance
- Camera icons
- Take a picture
- Change the flash setting for pictures that you take
- Change the camera scene mode
- Change the size of pictures that you take
- Geotag pictures that you take
- Turn off digital zoom for the camera
- Reduce blurriness in the pictures that you take
- Change the review duration of the pictures that you take
- Change when the camera warns you about the number of pictures remaining
- Change the location for storing pictures that you take
- Pictures
- Pictures at a glance
- Use a picture as your smartphone wallpaper
- Zoom, pan, or rotate a picture
- Save a picture from a text message or a webpage
- View pictures as a slide show
- Change your slide show options
- View pictures in list view or thumbnail view
- Organize pictures by date or folder
- Create a picture folder
- Voice notes
- FM Radio
- Media file basics
- Troubleshooting: Media
- Some features aren't available on my smartphone
- I can't save media files
- I can't open media files
- The media player screen closes
- The flash or video light dims or turns off
- Some pictures that I take are blurry
- I can't listen to FM radio
- I'm experiencing poor FM radio reception
- I receive an error message after I rotate a picture
- My smartphone isn't using the correct ring tone or wallpaper
- I can't use a shortcut
- How to: Media
- Ring tones, sounds, and alerts
- Browser
- How to: Browser
- Browser at a glance
- Browser basics
- Browsing the Internet
- Browse the Internet
- Zoom in to or out from a webpage
- Open, close, or switch between tabs
- Turn on browser shortcuts
- Search for text in a message, in a file, or on a webpage
- View your browser history
- Add a shortcut to your home screen or Favorites panel
- Move back, move forward, or refresh a webpage
- Return to the browser home page
- Close the browser
- Playing media files, viewing pictures, and downloading files
- Copying and sending web addresses
- Browsing the Internet
- Browser bookmarks
- Browser options
- Change your browser home page or start page
- Change the font size for text on webpages
- Change your default search engine
- Add a search engine from a website
- Set the character encoding for all webpages
- Stop loading images or playing embedded media files on webpages
- Stop blocking pop-ups on webpages
- Receive a prompt before you close the browser or stream media from the Internet
- Delete browser history
- Delete browsing information
- Turn off cookies in the browser
- Turn off JavaScript support
- Turn on geolocation in the browser
- Browser security
- Browser push
- RSS feeds
- Troubleshooting: Browser
- How to: Browser
- Calendar
- How to: Calendar
- Synchronizing calendar
- Calendar basics
- Meetings
- Schedule a meeting or an appointment
- Delete an appointment, meeting, or alarm
- Respond to a meeting invitation
- View your calendar when responding to a meeting
- Check availability of meeting participants
- Change the list of participants for a meeting
- Forward a meeting invitation
- Delegate a meeting invitation
- Send an email to all meeting participants
- Calendar options
- Conference call meetings
- Troubleshooting: Calendar
- How to: Calendar
- Contacts
- How to: Contacts
- Contact basics
- Add a contact
- Add a contact to your SIM card
- Copy contacts to and from SIM card
- Create a custom contact field
- Add a pause or a wait to a phone number
- Change or delete a contact
- Change or delete a SIM card contact
- Search for a contact
- Attach a contact card to a message
- Add a contact picture for caller ID
- Change or delete a contact picture
- About categories
- Categorize a contact, task, or memo
- Create a category for contacts, tasks, or memos
- Synchronizing contacts
- Personal distribution lists
- Multiple contact lists
- Contact list options
- Turn off the prompt that appears before you delete items
- Change the display options for contacts
- View the number of contacts stored on your smartphone
- Sort contacts or tasks
- Change how contact names appear in Remote Lookup results
- Store SIM card contacts on your wireless service provider's contact backup server
- Replace or merge contacts on your wireless service provider's contact backup server
- Contact basics
- Troubleshooting: Contacts
- How to: Contacts
- Clock
- How to: Clock
- Set the date and time
- Display a second time zone on the clock
- Change the clock face
- Change what appears on the screen when your smartphone is charging
- Turn on the alarm
- Silence the alarm
- Change alarm notification options
- Set options for bedside clock mode
- Turn on bedside clock mode
- Use the stopwatch
- Use the timer
- Change timer notification options
- Troubleshooting: Clock
- How to: Clock
- Tasks and memos
- Create a task or memo
- Send a task or memo
- Change or delete a task or memo
- Change the status of a task
- Hide completed tasks
- Show tasks in the calendar
- Synchronizing tasks and memos
- About categories
- Categorize a contact, task, or memo
- Create a category for contacts, tasks, or memos
- Turn off the prompt that appears before you delete items
- Typing
- Keyboard
- Language
- Screen display
- How to: Screen display
- Use a picture as your smartphone wallpaper
- Set options for backlighting
- Change the display font
- Organizing applications on the Home screen
- Add a message that appears when your smartphone is locked
- Turn on flashing LED notification for wireless coverage
- Use grayscale or reverse contrast for the screen display
- Themes
- Troubleshooting: Screen display
- How to: Screen display
- Applications
- How to: Applications
- About multitasking
- Keep an application running in the background and switch to another application
- Close an app so that it is not running in the background
- Require your smartphone password before adding an app
- View properties for an application
- Delete an application
- View the size of an application database
- Troubleshooting: Applications
- How to: Applications
- BlackBerry ID
- BlackBerry Device Software
- Manage Connections
- Mobile network
- How to: Mobile network
- Manage Connections at a glance
- Check which wireless networks your smartphone connects to
- Turn on, turn off, or check the status of a network connection
- Turn on or turn off airplane mode
- Roaming
- Preferred wireless network list
- Change the connection speed for the wireless network
- Turn on flashing LED notification for wireless coverage
- Wireless coverage indicators
- Troubleshooting: Mobile network
- How to: Mobile network
- Wi-Fi technology
- How to: Wi-Fi technology
- Check which wireless networks your smartphone connects to
- Turn on, turn off, or check the status of a network connection
- Connect to a Wi-Fi network
- Saved Wi-Fi networks
- Install a root certificate on your smartphone
- Wi-Fi calling
- Wi-Fi diagnostic reports
- Connection permissions for third-party applications
- About using Wi-Fi with VPN and software tokens
- Wireless coverage indicators
- Troubleshooting: Wi-Fi technology
- How to: Wi-Fi technology
- Mobile network
- Bluetooth technology
- How to: Bluetooth technology
- About Bluetooth
- Turn on or turn off Bluetooth technology
- Pair with a Bluetooth enabled device
- Connect to or disconnect from a paired Bluetooth enabled device
- Switch to a paired Bluetooth enabled device during a call
- Share contacts with a paired Bluetooth enabled car kit
- Send a file
- Send contact cards using Bluetooth technology
- Rename or delete a paired Bluetooth enabled device
- Make your smartphone discoverable
- Bluetooth technology options
- Bluetooth profiles
- Turn off a Bluetooth profile
- Set which contacts are available to share with a Bluetooth enabled car kit
- Prevent your smartphone from making contacts available to other Bluetooth enabled devices
- Restrict outgoing calls
- Change the pairing name for your BlackBerry smartphone
- Turn off or turn on the Bluetooth connection notification
- Turn off the prompt that appears when connecting or pairing
- Set the message types that your Bluetooth enabled car kit notifies you of
- Encrypt data that you send or receive using Bluetooth technology
- Turn off automatic reconnection to Bluetooth enabled devices
- Troubleshooting: Bluetooth technology
- I can't pair with a Bluetooth enabled device
- My list of paired Bluetooth devices doesn't appear
- I can't type a passkey on a Bluetooth enabled device
- I can't send or receive files
- I cannot find files sent to me over a Bluetooth connection
- I lose my connection with a Bluetooth enabled car kit
- I can't share contacts with a paired Bluetooth enabled device
- How to: Bluetooth technology
- Media server
- Power and battery
- Storage space and media cards
- How to: Storage space and media cards
- About media cards
- Supported media cards
- Turn on or turn off media card support
- Turn on or turn off USB mass storage mode
- Back up smartphone data to your media card
- Restore smartphone data from your media card
- Repair files stored on your media card or on your smartphone
- Format your media card or built-in media storage
- About compression
- About file encryption
- Turn on encryption
- View the amount of available storage space on your smartphone
- View the amount of storage space used by media files
- Troubleshooting: Storage space and media cards
- How to: Storage space and media cards
- Search
- How to: Search
- Search for an item
- Search for an item using voice enabled search
- Change search options
- Change the language for voice enabled search
- Search for messages
- Message search criteria
- Do more with your message search results
- View, change, or delete a saved search
- Search for text in a message, in a file, or on a webpage
- Search for a contact
- Troubleshooting: Search
- How to: Search
- Security
- How to: Security
- Security basics
- Parental Controls
- Password Keeper
- Encryption
- SIM card
- Memory cleaning
- Certificates and PGP keys
- About certificates and certificate enrollment
- About PGP keys
- About the trust status of certificates and PGP keys
- Certificate and PGP key basics
- Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server
- Download a certificate from a certification authority
- Download a personal PGP key from the PGP Universal Server
- Import a certificate or PGP key that is saved on your smartphone
- Import certificates or PGP keys from a media card
- Send or delete a certificate or PGP key
- View details for a certificate or PGP key
- View one type of certificate or PGP key
- View the certificate chain for a certificate
- Certificate and PGP key statuses
- Certificate and PGP key options
- Certificate servers
- Key store
- About the key store
- Change the key store password
- Synchronize the key store password with the smartphone password
- Change when your smartphone deletes the key store password
- Add contacts automatically when you add certificates or PGP keys to the key store
- Change the service that your smartphone uses to download certificates
- Turn off automatic backup and restore of key store data
- Change the refresh rate for certificate revocation lists
- Reject certificate revocation lists from unverified CRL servers
- Smart cards
- About using a smart card with your smartphone
- Turn on two-factor authentication
- Import a certificate from a smart card
- Lock your smartphone when you remove your smart card from your smart card reader
- About smart password entry
- Turn off smart password entry
- Turn off notification for smart card connections
- Prerequisites: Using authentication certificates
- Use a certificate to authenticate your smart card
- Check the status of your authentication certificate automatically
- Store the passphrase for your smart card on your smartphone
- VPN settings
- View IT policy rules that are set for your smartphone
- Verify security software manually
- Third-party application control
- About permissions and trust status for third-party applications
- Set permissions for a third-party application
- Reset connection permissions for third-party applications
- About direct Internet connections for third-party applications
- Set up a direct Internet connection for a third-party application
- Turn on safe mode
- Turn off a prompt for a third-party application connection
- Interaction permissions for third-party applications
- Data permissions for third-party applications
- Troubleshooting: Security
- How to: Security
- Service books and diagnostic reports
- Synchronization
- How to: Synchronization
- About synchronization and reconciliation
- Reconcile email over the wireless network manually
- Turn on or turn off wireless email reconciliation
- Delete email on your smartphone and in your email application on your computer
- Manage email reconciliation conflicts
- Synchronize organizer data over the wireless network
- Empty the deleted items folder on your computer from your smartphone
- About backing up and restoring smartphone data
- Troubleshooting: Synchronization
- How to: Synchronization
- Accessibility options
- Calculator
- Glossary
- Legal notice
you restore your smartphone data. After you restore your smartphone data, when you attempt to open Password Keeper
you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper
password to access old password information.
Restoring your data
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Set or change your smartphone password, 289
I forget my smartphone password, 40
My smartphone prompts me to make an emergency call when I type a password, 318
Set or change your smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing
your current password by deleting all your smartphone data.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1. On the home screen or in a folder, click the Options icon.
2. Click Security > Password.
• To set a password, click Set Password.
• To change your password, click Change Password.
3. Type a password.
4. Press the key > Save.
To turn off your smartphone password, clear the Enable checkbox.
Related information
Lock or unlock your smartphone, 29
About backing up and restoring smartphone data, 180
Require your smartphone password before adding an app, 232
Lock or unlock your smartphone, 29
About backing up and restoring smartphone data, 180
About the smartphone password, 288
I forget my smartphone password, 40
Delete smartphone data, third-party applications, or media card files, 291
User Guide Security
289