Version: 7.
Published: 2012-05-07 SWD-20120507083218189
Contents Quick Help ................................................................................................................................................... 8 Getting started: Your smartphone ................................................................................................................. 8 Popular topics ............................................................................................................................................ 25 Popular tips .....................
Voice commands ........................................................................................................................................ 81 How to: Voice commands ........................................................................................................................... 81 Troubleshooting: Voice commands ............................................................................................................. 83 Messages .....................................................
Troubleshooting: Clock ............................................................................................................................. 206 Tasks and memos .................................................................................................................................... 207 Create a task or memo .............................................................................................................................. 207 Send a task or memo .................................
How to: BlackBerry ID .............................................................................................................................. 237 BlackBerry Device Software ...................................................................................................................... 239 How to: BlackBerry Device Software ......................................................................................................... 239 Troubleshooting: BlackBerry Device Software ....................
Set a default recipient for diagnostic reports ............................................................................................. 321 Find your smartphone model number and version of the BlackBerry Device Software ................................ 321 I can't run or submit a diagnostic report .................................................................................................... 321 Synchronization .......................................................................................
User Guide Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
User Guide Quick Help New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. Wi-Fi calling If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling 255 . FM Radio You can use the FM Radio app to listen to radio stations on your smartphone.
User Guide Quick Help BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see BlackBerry ID 237 . Voice enabled search Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your smartphone and on the Internet. For more information, see Search for an item using voice enabled search 282 .
User Guide Quick Help About switching BlackBerry smartphones When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer data, and compatible third-party applications, can be transferred to your new smartphone. The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application. A Switch Smartphones user guide is available at docs.blackberry.
User Guide Quick Help Important keys Keys on the front of your BlackBerry smartphone Trackpad • • • Slide your finger to move around the screen. Press (click) to select an item. Press and hold to open a pop-up menu. Menu • • • Open a menu. Select a highlighted menu item. Press and hold to switch applications quickly. Escape • • Return to the previous screen. Close the menu. Send • • Make a call. Answer a call. End/Power • • • End a call. Return to the home screen.
User Guide Quick Help Keys on the right side of your smartphone Right convenience key • Press the middle key to mute a call or mute the volume. • • If supported, open the camera. To take a picture, press the convenience key again. You can also customize this key. • • If supported, press to open BBM. You can also customize this key. Keys on the left side of your smartphone Left convenience key Keyboard Shift Capitalize letters. Alt Type the alternate character on a key.
User Guide Quick Help Flashing LED color Description Blue Your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card. Amber The battery power level for your smartphone is low, or your smartphone is turned off and is charging.
User Guide Quick Help Options Power and lock Password Lock Power Off Messages Messages Saved Messages Added email address Added work email address Text Messages Instant messaging Instant Messaging folder BBM Some applications might appear in this folder including applications that you download.
User Guide Quick Help Password Keeper Voice Dialing Applications folder Some applications might appear in this folder, including applications that you download.
User Guide Quick Help Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device Software is available. A software update for the BlackBerry Device Software is being downloaded. A software update for the BlackBerry Device Software is ready to be installed. A software update for the BlackBerry Device Software is stopped.
User Guide Quick Help Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item To clear this icon, open each item that has this indicator.
User Guide Quick Help Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications.
User Guide Quick Help Calendar icons These icons appear when you highlight a calendar entry. Event reminder Recurring appointment Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons.
User Guide Quick Help Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 230 Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1.
User Guide Quick Help Show or hide a home screen panel 1. On the home screen, press the key > Manage Panels. 2. Select or clear the checkbox for each panel. 3. Press the key > Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates. On the home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All.
User Guide Quick Help 1. On the home screen, press the 2. Change the Downloads Folder field. 3. Press the key > Options. key > Save. Change themes 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. In the Theme section, click a theme. 4. Click Activate. To delete a theme, click the theme. Click Delete. Related information My display changed, 230 Set the number of icons that appear on the Home screen 1.
User Guide 4. Press the Quick Help key > Save. Related information Lock or unlock your smartphone, 29 Feature availability The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone. Smartphone model Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model.
User Guide Quick Help Wireless network The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
User Guide Quick Help Note: In some cases, you might see the following options. If so, select one of the options. • • Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
User Guide Quick Help mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.
User Guide Quick Help Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. In the contact list, press the 2. Press the key > SIM Phone Book. key > Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.
User Guide 2. 3. Press the Quick Help key > Find a Location. • To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest. • To view a new location, in the Find an address field, type an address. Highlight the location. • To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.
User Guide Quick Help Turn on or turn off data service or set roaming options, 245 Turn on, turn off, or check the status of a network connection, 244 Turn on or turn off data service or set roaming options, 245 Turn on, turn off, or check the status of a network connection, 244 Popular tips Save time and maximize your efficiency with these quick tips. Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen.
User Guide Remove the unopened message indicator Quick Help . In the Messages app, do one or more of the following: • • Identify an indicator. Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. Mark a message as read. Highlight a message. Press the key > Mark Read. • Mark all messages that are prior to a date as read. key > Mark Prior Highlight a date field. Press the Read.
User Guide Quick Help Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All. Switch to another app. Press and hold the key. Click an app.
User Guide Quick Help Tips: Extending battery life Close apps when you're finished with them. In an app, press the Turn on battery saving mode. On the home screen or in a folder, click the Options icon. ClickDevice > Battery Saving Mode. Select the Turn on Battery Saving Mode when battery power level is low checkbox. Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
User Guide Quick Help Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete.
User Guide Quick Help Set a smartphone password. On the home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files. On the home screen or in a folder, click the Options icon. Click Security > Encryption. Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.
User Guide Change the active phone number Quick Help From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the key.
User Guide Quick Help Copy highlighted text Press the Paste text Press the Left or Right key and click the trackpad. key and click the trackpad. Shortcuts: Media Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
User Guide Quick Help Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Right Convenience key on the side of your smartphone. Common troubleshooting I can't make or receive calls Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Quick Help Fixed dialing and smart dialing, 67 Call waiting, call forwarding, and call blocking, 65 Switch the active phone number, I'm not receiving messages Try the following actions: • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your smartphone. Connect to the network and try again.
User Guide Quick Help • If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. • • Generate an encryption key. Verify that data service is turned on. • Resend the message.
User Guide Quick Help The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone. To turn on the screen, click the trackpad or press a key.
User Guide • • • Quick Help If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit.
User Guide Tips and shortcuts Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen.
User Guide Tips and shortcuts Change options for the home screen such as the wallpaper. On the home screen, press the key > Options. Related information Change what happens when you type on the Home screen, 23 Assign an application to a convenience key, 221 Keep an application running in the background and switch to another application, 231 Tips: Extending battery life Close apps when you're finished with them. In an app, press the Turn on battery saving mode.
User Guide Tips and shortcuts Change how often podcast or social feed applications refresh content. Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application. If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.
User Guide Tips and shortcuts Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field.
User Guide Tips and shortcuts Identify and delete applications and themes you don't need. On the home screen or in a folder, click the Options icon. Click Device > Application Management. To view the details about your smartphone's memory and CPU usage, slide your finger on the trackpad right or left. To delete an application or theme, click an item. Click Delete. Delete languages you don't use. On the home screen or in a folder, click the Setup icon. Click Languages and Input Methods.
User Guide Tips and shortcuts file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Check to see if there is updated BlackBerry Device Software that you can download over the network. Depending on your smartphone model, this feature might not be supported. On the home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device Software from your computer.
User Guide Tips and shortcuts Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
User Guide Tips and shortcuts Check your voice mail Press and hold 1. Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to. Add an extension to a phone number Press the key and X. Type the extension number. Type a letter in a phone number field Press the key and the letter key. Insert a plus sign (+) when typing a phone number Press O.
User Guide Tips and shortcuts In your message inbox Open a message Press the Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F. View received messages and received call logs Press the Alt key and I. View draft and sent messages Press the Alt key and O. View voice mail messages Press the Alt key and V. View text messages Press the Alt key and S.
User Guide Tips and shortcuts Shortcuts: Files and attachments Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Click a worksheet.
User Guide Tips and shortcuts Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the key. Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAPS lock Press the key and the Right CAPS lock, press the Left or Right key.
User Guide Tips and shortcuts Copy highlighted text Press the Paste text Press the Left or Right key and click the trackpad. key and click the trackpad. Shortcuts: Media Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
User Guide Tips and shortcuts Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Right Convenience key on the side of your smartphone. Shortcuts: Browser To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.
User Guide Tips and shortcuts Refresh a webpage Press R Find text on a webpage Press F. To find the next instance of the text, press V. Open the browser options Press S Move around a webpage Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key.
User Guide Tips and shortcuts Shortcuts: Maps Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Press I Zoom out from a map Press O Move to the next direction on a route Press N Move to the previous direction on a route Press P Shortcuts: Calendar Depending on the typing input language that you're using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options.
User Guide Tips and shortcuts Troubleshooting: Shortcuts I can't use a shortcut Try the following actions: • • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application.
User Guide Phone Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the of the screen. key. Your phone number appears at the top • To view a list of your multiple phone numbers, from the home screen, press the key. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages. Make a call 1.
User Guide Phone Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the key > Swap or Flash.
User Guide Phone Place a call on hold If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. key > Hold. During a call, press the To resume a call, press the key > Resume. Turn on the speakerphone CAUTION: Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone. During a call, press the key on the keyboard.
User Guide Phone Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files. For more information about using the headset, see the documentation that came with your headset. Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers.
User Guide Phone Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.
User Guide Phone 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save. Speed dial Set up speed dial for a contact 1. From the home screen, press the key. 2. 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact.
User Guide Phone 3. Select or clear the Enabled checkbox. 4. Press the key > Save. About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider.
User Guide 4. Press the Phone key > Close. About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
User Guide Phone To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1.
User Guide Phone Related information I can't make or receive calls, 38 Set options for dialing extensions 1. From the Home screen, press the key. 2. Press the 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension. 5. In the Extension Length field, set the default length for extensions. 6. Press the key > Options > Smart Dialing. key > Save.
User Guide Phone Make a conference call Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the 2. Type a phone number or highlight a contact. key > Add Participant. 3. Press the 4. During the new call, press the 5. To join another contact to the call, repeat steps 1 to 4.
User Guide Phone Leave a conference call Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. During a conference call, press the key > Transfer or Flash.
User Guide • 3. Phone To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete. Add, change, or delete call log notes 1. From the home screen, press the 2. Highlight a call log. 3. Press the 4. Highlight a call log. 5. Press the key. key > View > History. key. • To add notes, click Add Notes. • To change notes, click Edit Notes. • To delete notes, click Edit Notes.
User Guide Phone If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
User Guide • 3. Phone To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent. Press the key > Save. Related information Turn on or turn off dialing from the lock screen, 73 Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the key. 2. Press the 3. key > Options > In-call Settings.
User Guide • 3. Phone To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never. Press the key > Save. Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. 1. From the home screen, press the 2. Press the 3. key.
User Guide Phone A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, 75 Phone options, 73 Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail.
User Guide Phone Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
User Guide • • • • • • • • • Phone Verify that your wireless service plan includes phone or voice services. If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.
User Guide Phone I can't block calls • • Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide.
User Guide • Phone Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, 260 Change the language for voice commands, 82 My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset.
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 79 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1.
User Guide Voice commands 3. In the Voice Adaptation section, click Start. 4. Complete the instructions on the screen. Available voice commands Voice command Description "Call " Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.
User Guide 4. Press the Voice commands key > Save. Related information My smartphone doesn't recognize names or numbers in voice commands, 84 Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically. 1.
User Guide Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.
User Guide Messages Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Messages icon.
User Guide Messages • To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search. • To search for messages using the criteria from your last advanced search, press the Advanced. Press the key > Last. key > Search by > Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key.
User Guide Messages View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1. From the home screen, press the 2. Press the 3. key. key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. Press the key > Save.
User Guide 4. Messages • To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for your other messages, change the Other Messages field. Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator. Set how long your smartphone stores messages 1.
User Guide Messages Change options for spell check 1. On the home screen, click the Messages icon. 2. Press the 3. key > Options > Spell Check. • To check spelling before sending your email, select the Spell Check Email Before Sending checkbox. • To set the size of the word to check, click a number in the Minimum Sized Word To Check dialog box. Press the key > Save. Email Set up an email address 1. On the Home screen, click the Setup icon. 2.
User Guide Messages Change options for your personal email account Before you begin: Depending on your wireless service provider, you might not be able to change some options for your personal email account. You can change options for each personal email account that you added to your BlackBerry smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more. 1. On the Home screen, click the Messages icon. 2. Press the 3.
User Guide Messages • To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling, 220 Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time. On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the • To save a draft email, press the key > Save. key > Compose Email > Save Draft.
User Guide Messages • To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network. Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone.
User Guide Messages 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete. Resend a message You cannot change a text message before you resend it. In a sent message, press the key. • To change the message, click Edit. Change the message. Press the • To change the recipients, click Edit. Highlight a contact. Press the Press the key > Send. • key > Send. key > Change Address. Click a new contact.
User Guide Messages Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as read or unread On the Home screen, click the Messages icon. • To mark a message as read or unread, highlight the message. Press the key > Mark Read or Mark Unread. • To mark all messages that are prior to a specific date as read, highlight a date field. Press the Read.
User Guide Messages • To rename a folder, click Rename Folder. • To delete a folder, click Delete Folder. File an email Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Highlight an email. 3. Press the 4. Highlight a folder. 5. Press the key > File. key > File. View filed messages 1.
User Guide Messages 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Save. Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;).
User Guide Messages Option Description Sensitivity Set the sensitivity level of email that the email filter applies to. Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only. Filter email by sender or subject 1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the 4. Type a name for the email filter. 5.
User Guide Messages Synchronizing email About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide 4. Press the Messages key > Purge Deleted Items. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon. 2. Press the 3. If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. 4. Change the Delete On field to Mailbox & Handheld. 5.
User Guide Messages Stop storing email sent from your smartphone on your computer Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Save Copy In Sent Folder checkbox. 5.
User Guide • 4. Messages To remove a label, clear the checkbox beside the label. Press the key > Save. View Google Mail messages with a specific label 1. On the Home screen, click the Messages icon. 2. Press the 3. Click a label. key > View Folder. Create or delete a Google Mail label 1. On the Home screen, click the Messages icon. 2. Press the • key > Labels. To create a new label, click New Label. Type a label name. Click Save. • To delete a label, highlight a label.
User Guide Messages 2. Press the key > View Folder > Archive. 3. Highlight a Google Mail message or conversation. 4. Press the key > Move to Inbox. Report spam sent to your Google Mail account When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam. 1. On the home screen, click the Messages icon. 2.
User Guide Messages • Type a phone number that can receive text messages (including the country code and area code). For languages key to type numbers.Press the key. with non-Latin characters, press the • If your BlackBerry smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key.
User Guide Messages • To forward a message, press the key > Forward. Add an appointment to your calendar from a text message 1. In a text message, highlight an iCalendar attachment. 2. Press the key > View Appointment. 3. Press the key > Add To Calendar. Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message.
User Guide Messages 4. Select the checkbox beside a language. 5. Press the key > Save. To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
User Guide Messages Depending on your wireless service provider, emergency alert messages don't contribute to data usage in your wireless service plan. Depending on your smartphone model and wireless network, this feature might not be supported. For more information, contact your wireless service provider or administrator. Unsubscribe from emergency alert messages You can't unsubscribe from presidential alert messages. 1. On the home screen, click the Messages icon. 2.
User Guide Messages PIN messages About PIN messages A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.
User Guide Messages Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Related information I can't send messages, 39 Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone.
User Guide Messages To change attachments or files that you download, you can use third-party editing applications, such as , that are designed for use on BlackBerry smartphones.
User Guide Messages 2. Find and highlight a file. 3. Press the 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. key > Send. Related information I can't attach a file to a text message, 128 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2. Press the key > Open Link or Retrieve.
User Guide Messages Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Attach > Contact. key > Continue. Related information I can't attach a file to a text message, 128 Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1.
User Guide Messages Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. When you block messages, you can set your smartphone to allow messages from specific contacts. 1.
User Guide Messages 4. In the Block Incoming Messages section, select one or more message types. 5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs checkbox. 6. Click Add. 7. Press the 8. Click one of the following menu items: 9. key. • Add Email Address • Add Phone Number • Add PIN In the Enter new exception dialog box, type the contact information. 10. Press the key on the keyboard. 11. Press the key > Close. 12. Press the key > Save.
User Guide Messages Sign or encrypt a message You can sign or encrypt email and PIN messages. 1. When you are composing a message, change the Encoding field. 2. If necessary, change the Classification field. Related information Some signing and encryption options aren't available on my smartphone, 120 Encrypt an S/MIME or a PGP protected message with a passphrase By default, your BlackBerry smartphone uses your certificate or PGP key to encrypt messages. 1.
User Guide Messages Add a certificate or PGP key from a message If you are enrolled with the PGP Universal Server, you can't add PGP keys from messages. 1. In a message, highlight a digital signature indicator. 2. Press the key. • To import the certificate or PGP key, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key.
User Guide 2. Press the Messages key > Import Server. View the certificate used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > View Sender's Certificate or View Encryption Certificate. View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > View Sender's PGP Key or View Encryption PGP Key.
User Guide Messages Indicator Description The sender’s certificate, certificate chain, or PGP key is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted.
User Guide 3. 4. Messages Do one of the following: • To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic. • To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual. • To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to None. Press the key > Save.
User Guide Messages Change the default message classification Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously.
User Guide 4. 5. Press the Messages key > Change Security Level. • To turn off the prompt to enter your key store password, set the security level to Low. • To display the prompt only when the password isn't cached or the refresh rate for key store items is expired, set the security level to Medium. • To always display the prompt, set the security level to High. Click OK. Turn off the prompt that appears before an S/MIME or a PGP protected message is cut short 1.
User Guide Messages I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons: • • • • Your administrator might have set options to prevent you from opening attachments in encrypted messages. The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP.
User Guide Messages In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U.
User Guide Messages Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K Troubleshooting: Messages application I can't send messages Try the following actions: • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Messages Turn on, turn off, or check the status of a network connection, 244 Resend a message, 93 I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • • Reset your smartphone. Connect to the network and try again.
User Guide Messages The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
User Guide Messages Related information Feature availability, 24 A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.
User Guide Messages Receive only the first section of long email messages, HTML email messages don't appear correctly Try the following actions: • • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • Try viewing your message in plain text. Press the Try downloading external pictures. Press the key > Get Images. key > Get Plain Text.
User Guide Messages Try the following actions: • • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. Verify that fixed dialing is turned off. Related information Turn on, turn off, or check the status of a network connection, 244 I'm not receiving text messages Depending on your wireless service plan, this feature might not be supported.
User Guide Files and attachments Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
User Guide Files and attachments Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key.
User Guide Files and attachments About files and attachments, 108 Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. key > Send.
User Guide 5. Click a folder. 6. Press the Files and attachments key > Paste. Related information Send a file, 109 Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties.
User Guide Files and attachments 2. Press the key > Explore. 3. Find and highlight the file or folder you want to hide. 4. Press the 5. Select the Hidden checkbox. 6. Click OK. key > Properties. After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 133 View a hidden file or folder You can view files or folders that you hid. 1. On the Home screen, click the folder that contains the file or folder that you hid.
User Guide Files and attachments View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet.
User Guide Files and attachments Move around pages in a multipage .tif file In a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents. • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key. • To view text only, click View Text.
User Guide Files and attachments Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If part of a Google Mail conversation doesn't appear, press the • If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
User Guide Media Media How to: Media Media file basics Play a media file 1. Do one of the following: • On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon. 2. Click a file. 3. If the media controls don't appear at the bottom of the screen, click the trackpad. • To play a media file, click the • To pause a media file, click the • To stop a media file, click the icon. icon. icon.
User Guide • Media To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.
User Guide 3. Press the Media key. • To copy a file, click Copy. Navigate to a location. Click Paste. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. • To delete a file, click Delete. View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3.
User Guide Media Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save.
User Guide Media 3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer. 4. On your computer, do one of the following: • Drag a file from a location on your computer to a folder on your smartphone. • Drag a file from a folder on your smartphone to a location on your computer. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
User Guide Media File extensions Video file formats Audio file formats M4V • • • • • MPEG-4 3GP 3G2 eAAC+ AMR-NB QCELP EVRC AVI MPEG-4 MP3 ASF • • • WMA Windows Media Video 9 VC-1 WMV • Windows Media Audio 9 and Windows Media Audio 9 Professional Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 — MP3 FLAC — FLAC — • • FLAC Ogg Vorbis — • • • AAC-LC AAC+ eAAC+ — AMR-NB — • • QCELP EVRC — • • • PCM G711 U/A GSM 610 — Wave Synthesizer OGG AAC AMR
User Guide Media Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • • • • • • BMP JPG GIF PNG TIF WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
User Guide 2. Media Click Playlists > New Playlist. 3. • To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song. • To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres. Press the key > Save. Add the song that is playing to a playlist 1. When playing a song, press the 2. Click a playlist. key > Add To Playlist.
User Guide Media Change the thumbnail picture for a video You can pause a video at any time and use the picture that appears on the paused screen as the video's thumbnail picture. 1. On the home screen, click the Media icon > Videos icon. 2. Play a video. 3. If the media controls don't appear at the bottom of the screen, click the trackpad. 4. When the video shows the picture that you want to use as the thumbnail picture, click the 5. Press the icon. key > Set Video Thumbnail.
User Guide Media Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon. 3. To pause recording, click the pause icon.
User Guide Media 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the 3. Change the Scene Mode field. 4. Press the key > Options. key > Save. Change the video size and format The larger the video, the more storage space the video requires. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the 3. Change the Video Format field. 4. Press the key > Options. key > Save.
User Guide Media Camera at a glance Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3. Press the Right Convenience key.
User Guide Media Change the flash setting for pictures that you take 1. On the home screen, click the Camera icon. 2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1. On the home screen, click the Camera icon. 2.
User Guide Media Turn off digital zoom for the camera 1. On the home screen, click the Camera icon. key > Options. 2. Press the 3. Clear the Digital Zoom check box. 4. Press the key > Save. Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the home screen, click the Camera icon. 2. Press the 3. Select the Image Stabilization check box. 4.
User Guide Media 3. Change the Warn when pictures remaining drops to field. 4. Press the key > Save. Change the location for storing pictures that you take Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone. 1. On the home screen, click the Camera icon. 2. Press the 3. Change the Store Pictures field. key > Options. 4. Press the key > Save.
User Guide Media Related information My display changed, 230 Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the • key. To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction. • To rotate the picture, press the key > Rotate.
User Guide Media View pictures in list view or thumbnail view 1. On the home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View List or View Thumbnail. Organize pictures by date or folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the key > View by Date or View by Folder. Create a picture folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the 3.
User Guide Media FM Radio Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported. Turn on or turn off FM radio Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. On the home screen, click the Media icon > FM Radio icon. • To turn on the radio, click the icon. • To turn off the radio, click the icon.
User Guide Media 2. Click Add Station. 3. In the Name field, type the name of the station. 4. Click Save. Play, edit, or delete a favorite radio station 1. On the home screen, click the Media icon > FM Radio icon. 2. Click the Favorites icon at the bottom of the screen. 3. Highlight a favorite radio station. 4. Press the key. • To play the radio station, click Tune to Station. • To edit the name of the radio station, click Edit Station.
User Guide Media Troubleshooting: Media Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
User Guide Media Change the size of pictures that you take, 149 Change the video size and format, 147 I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
User Guide Media Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. I can't listen to FM radio Try the following actions: • • Verify that you have wired headphones plugged into your BlackBerry smartphone. Verify that you have turned on the radio. • Verify that there are FM radio stations available in your area.
User Guide Media I can't use a shortcut Try the following actions: • • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options. For example, you can change the volume or ring tone for certain profiles or add a custom profile.
User Guide Ring tones, sounds, and alerts Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed. 1. On the home screen, click your Sound and Alert Profiles icon. 2.
User Guide Ring tones, sounds, and alerts Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
User Guide Ring tones, sounds, and alerts Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED.
User Guide Ring tones, sounds, and alerts Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save.
User Guide Browser Browser How to: Browser Browser at a glance 165
User Guide Browser Browser basics Browsing the Internet Browse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the keyboard. To stop loading a webpage, press the key > Stop. Zoom in to or out from a webpage On a webpage, press the key > Zoom. • To zoom in, on the trackpad, slide your finger up.
User Guide Browser 3. In the General section, select the Enable Keyboard Shortcuts checkbox. 4. Press the key > Save. Related information Shortcuts: Browser, 55 Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the 2. Type the text. 3. Press the key > Find or Find on Page. key on the keyboard.
User Guide Browser To perform this task, you must have a browser home page set on your BlackBerry smartphone. 1. On a webpage, press the 2. Click Home. key. Close the browser 1. On a webpage, press the 2. Click Close. key. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image. • To zoom in to or out from the picture, press the • To stop zooming, press the key > Zoom.
User Guide Browser Copying and sending web addresses Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the To paste the address, press the key > Copy Image Link. key > Paste. Send a web address, link, or picture 1.
User Guide Browser Bookmark a webpage 1. On a webpage, press the key > Add to Bookmarks. 2. In the Title field, type a name for the bookmark. 3. In the Folder field, click the folder that you want the bookmark to appear in. 4. Click Add. Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. 1. On the home screen, click the Browser icon. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the key.
User Guide Browser Add, rename, or delete a bookmark folder for webpages 1. On the home screen, click the Browser icon. key > Bookmarks. 2. Press the 3. Highlight a bookmark folder. 4. Press the • key. To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the keyboard. • key on the To delete a bookmark folder, click Delete Folder. Browser options Change your browser home page or start page 1.
User Guide Browser 1. On the home screen, click the Browser icon. 2. Press the 3. In the General section, click Manage Search Engines. 4. Click a search engine. key > Options. Related information Add a search engine from a website, 172 Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the Home screen, click the Browser icon.
User Guide Browser Stop blocking pop-ups on webpages 1. On the home screen, click the Browser icon. key > Options. 2. Press the 3. In the Web Content section, clear the Block Popups checkbox. Receive a prompt before you close the browser or stream media from the Internet 1. On the home screen, click the Browser icon. 2. Press the 3. In the General section, below Prompt Before, do one of the following: • key > Options.
User Guide Browser Turn off cookies in the browser 1. On the Home screen, click the Browser icon. key > Options. 2. Press the 3. In the Privacy & Security section, clear the Accept Cookies check box. 4. Press the key > Save. Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2.
User Guide Browser smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry Enterprise Server. Browser security options If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options. If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.
User Guide 4. Press the Browser key > Save. Related information Browser security options, 175 Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. 3.
User Guide Browser smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your smartphone even when your smartphone is not connected to the wireless network.
User Guide Browser About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites. You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location. Add an RSS feed from the browser 1. In the browser, on a webpage with an RSS feed, press the 2. Click Subscribe to RSS Feed. 3.
User Guide Browser I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Calendar Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide Calendar About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
User Guide Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Click a view. key > View. Go to a specific date in the calendar 1.
User Guide Calendar I can't set some fields when scheduling appointments, 189 Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications. 1. On the Home screen, click the Calendar icon.
User Guide Calendar • To save an appointment, press the key > Save. Related information Turn off your smartphone, 273 I can't schedule appointments that span multiple days, 189 I can't set some fields when scheduling appointments, 189 Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the 2.
User Guide Calendar In a meeting or meeting invitation, below the list of meeting participants, click View Availability. • If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend.
User Guide Calendar Send an email to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the 3. key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields.
User Guide 4. Press the Calendar key > Save. Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Calendar (CICAL) field. 4. Press the key > Save. Change how long your smartphone stores calendar entries 1. On the Home screen, click the Calendar icon. 2. Press the 3.
User Guide Calendar Conference call meetings, 187 Create a conference call meeting from your smartphone Before you begin: To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. 1. In a meeting, select the Conference call checkbox. 2. Type the information for the conference call. 3. Press the key > Save.
User Guide Calendar I can't enter a conference call with the Join Now option, 190 Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Type your conference call information. key > Options > Conference Calling. 4. Press the key > Save.
User Guide Calendar Related information About synchronization conflicts, 181 Synchronize organizer data over the wireless network, 181 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact. If necessary, add contact information.
User Guide Contacts individually to ensure storage availability. Depending on your wireless service provider, your BlackBerry smartphone might not use a SIM card. Do one of the following: • To copy contacts from your SIM card to your contact list, in the contact list, press the Press the key > Copy All To Contacts. • key > SIM Phone Book. To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number .
User Guide Contacts • To change a contact, on the home screen, click the Contacts icon. Highlight a contact. Press the Change the contact information. Press the key > Save. key > Edit. • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key > Add to Contacts > Add to Existing Contact. Click a contact. If necessary, add contact information. Press the key > Save.
User Guide Contacts Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Attach > Contact. key > Continue. Related information I can't attach a file to a text message, 128 Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. key > Add Picture. 4.
User Guide Contacts About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
User Guide Contacts In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Contacts About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
User Guide Contacts Change or delete a personal distribution list 1. On the Home screen, click the Contacts icon. 2. Highlight a personal distribution list. 3. Press the key. • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the key > Save Group. • To delete a personal distribution list, click Delete Group > Delete.
User Guide Contacts Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Options. key > Save.
User Guide 5. Press the Contacts key > Save. Change how contact names appear in Remote Lookup results By default, when you search for a contact in your organization's contact list, the contact's display name will appear in the search results. You can choose to display a contact's first and last names instead. 1. On the home screen, click the Contacts icon. 2. Press the 3. Click Contact Display and Actions. 4. Clear the Show Display Name checkbox. 5. Press the key > Options. key > Save.
User Guide Contacts Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
User Guide Clock Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the 3. 4. key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click OK.
User Guide Clock Related information The time on my smartphone isn't correct, 206 Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 4. Press the key > Options. key > Save. Change what appears on the screen when your smartphone is charging 1.
User Guide Clock Silence the alarm • If snooze is not turned on, click Dismiss. • If snooze is turned on, click Snooze. Change alarm notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. 4. Press the key > Options. key > Save.
User Guide Clock To turn off bedside clock mode, press the key. Use the stopwatch 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Click the start/stop icon. key > Stopwatch. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the key > Send Results. Click a message type. Use the timer 1. On the Home screen or in the Applications folder, click the Clock icon. 2.
User Guide Clock Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the • • If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the such as the due date and recurrence. 2. key > New.
User Guide Tasks and memos Change the status of a task 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the • key. To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the Save. Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1.
User Guide Tasks and memos Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide Tasks and memos About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Tasks and memos About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
User Guide Tasks and memos Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the 212 key > Options. key > Save.
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type.
User Guide Typing Highlight, cut, copy, or paste text 1. 2. Press and hold the key. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down. Press the key. 3. Click Cut or Copy. 4. Place the cursor where you want to insert the cut or copied text. 5. Press the key > Paste. Type a symbol Press the key. Type the letter that appears below the symbol.
User Guide Typing Change options for typing input methods 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Change the options. 5. Press the key > Save. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3.
User Guide Typing Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Typing • To add a word to the custom dictionary, press the key on the keyboard. • To change a word in the custom dictionary, press the the keyboard. key > New. Type a word or letter combination. Press the key > Edit. Change the word. Press the • To delete a word from the custom dictionary, highlight the word. Press the key on key > Delete. Stop adding items automatically to the custom dictionary 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Typing Create a word substitution entry 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Word Substitution. 3. Press the 4. In the Replace field, type the text to replace. 5. In the With field, do one of the following: • key > New. Type replacement text. • To insert a macro (for example, the current date or time), press the 6. key > Insert Macro.
User Guide Typing Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, or Turkish.
User Guide Typing • To add the word to the custom dictionary, press the • To stop checking spelling, press the key > Add To Dictionary. key > Cancel Spell Check. Related information I can't check spelling, 220 Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type.
User Guide Keyboard Keyboard How to: Keyboard Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Convenience Key. 3. Change the Right Side Convenience Key Opens field or Left Side Convenience Key Opens field. 4.
User Guide Keyboard Turn on key tones 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Select the Key Tone checkbox. 4. Press the key > Save. Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save.
User Guide Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English. When you set a typing input language, Word Substitution and other typing options change to the selected language.
User Guide Language Any languages that you don't select are deleted from your smartphone. Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software . 1.
User Guide Language Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed.
User Guide Screen display Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 230 Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Do any of the following: 4.
User Guide Screen display 2. Click Display > Screen Display. 3. Change the font fields. 4. Press the key > Save. Related information Use grayscale or reverse contrast for the screen display, 229 Screen display, 226 Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden.
User Guide Screen display Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. • To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
User Guide Screen display Turn on flashing LED notification for wireless coverage 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Select the LED Coverage Indicator checkbox. 4. Press the key > Save. When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Use grayscale or reverse contrast for the screen display 1.
User Guide Screen display To delete a theme, click the theme. Click Delete. Related information My display changed, 230 Troubleshooting: Screen display My display changed Depending on your theme, display options such as icons, fonts, and your home screen background might change when you switch themes. No application opens when I press a Convenience key Try the following: • • If you haven't done so, assign an application to the key.
User Guide Applications Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message.
User Guide Applications Related information Close an app so that it is not running in the background, 232 About multitasking, 231 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the 2. Click an application icon. 3. In the app, do one of the following: • Press the key > Close. • Press the key.
User Guide 3. Applications Click an application. Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete. View the size of an application database 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 3.
User Guide Applications • If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help. • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
User Guide Error message and cause Applications Possible solution Error 552: Insufficient storage space available during startup Error 561: Application error Error 602: Application error Error 603: Application error Error 200: BlackBerry Device Software Try the following actions: error • Reset your smartphone. Error 545: Incompatible file system • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.
User Guide Applications Reset your smartphone, 273 Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software.
User Guide BlackBerry ID BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
User Guide BlackBerry ID Change your BlackBerry ID information You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID. 1. 2. 238 Do one of the following: • From a computer, visit www.blackberry.com/blackberryid.
User Guide BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
User Guide 2. BlackBerry Device Software • To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry Desktop Software. Connect your smartphone to your computer. • To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Complete the instructions on the screen.
User Guide BlackBerry Device Software Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network. Try the following actions: • • • • • Verify that your BlackBerry smartphone is connected to a wireless network.
User Guide BlackBerry Device Software My smartphone responds slowly or freezes Try the following actions: • • • • Close unused applications. Free some of your application storage. Update your BlackBerry Device Software. Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.
User Guide Manage Connections Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone. 1.
User Guide Manage Connections Turn on, turn off, or check the status of a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type.
User Guide Manage Connections If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally. For more information about roaming and roaming fees, contact your wireless service provider.
User Guide Manage Connections Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks.
User Guide 6. Press the Manage Connections key > Close. Change the order of preferred networks Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
User Guide Manage Connections Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal.
User Guide Manage Connections Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
User Guide Manage Connections Turn on or turn off data service or set roaming options, 245 Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks.
User Guide Manage Connections Connect to a Wi-Fi network About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster. Hotspots are available in many public places.
User Guide Manage Connections 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network. 3. In the SSID field, type the name of the Wi-Fi network. 4. Click Next. 5. In the Security Type field, click the Wi-Fi network security type and provide any requested information. 6. Click Save and Connect.
User Guide 3. Press the Manage Connections key > Options. • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox. 4. Press the key > Save. Options for saved Wi-Fi networks Common options Option Description Name Type a display name for the Wi-Fi network. SSID Type the Wi-Fi network name.
User Guide Manage Connections WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network.
User Guide Manage Connections Option Description Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.
User Guide Manage Connections Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 3.
User Guide Manage Connections enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network. Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
User Guide Manage Connections Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions: • • • • • • • • • • Verify that you turned on the connection to the Wi-Fi network. Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect.
User Guide Manage Connections My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal.
User Guide Bluetooth technology Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
User Guide Bluetooth technology 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search. 3. Click a Bluetooth enabled device. 4.
User Guide Bluetooth technology Switch to a paired Bluetooth enabled device during a call Before you begin: To perform this task, you must turn on Bluetooth® technology. During a call, press the key > Activate . Related information Turn on or turn off Bluetooth technology, 260 Share contacts with a paired Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
User Guide Bluetooth technology Send contact cards using Bluetooth technology Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone. 1. On the home screen, click the Contacts icon. 2. Click a contact. 3. Press the key > Send Contact Card > Send Using Bluetooth. Rename or delete a paired Bluetooth enabled device Before you begin: To perform this task, you must turn on Bluetooth® technology.
User Guide Bluetooth technology Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.
User Guide Bluetooth technology Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry Enterprise Server. Turn off a Bluetooth profile 1.
User Guide Bluetooth technology Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. Change the Contacts Transfer field. key > Options. 5. Press the key > Save.
User Guide • 4. Bluetooth technology To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox. Press the key > Save. Turn off the prompt that appears when connecting or pairing 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a paired Bluetooth enabled device. 4. Press the 5. Set the Trusted field to Yes. 6.
User Guide Bluetooth technology 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. Clear the Connect on Power Up checkbox. 5. Press the key > Options. key > Save. Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions: • • • • • Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
User Guide Bluetooth technology I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry smartphone, in the Enter passkey for field, try typing 0000.
User Guide • • Bluetooth technology Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled car kit's software version, see the documentation that came with your car kit. Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
User Guide Media server Media server How to: Media server About sharing files using the media server The media server allows you to wirelessly share the media files from your BlackBerry smartphone with supported devices that are UPnP compatible or DLNA Certified, such as some computers, TVs, or other home entertainment equipment. Supported devices connect to your smartphone and get access to your shared media files so you can play the files on the connected devices.
User Guide Media server Manage the devices connected to the media server You can change your decisions about which devices connect, and how they connect, while using Media Server. 1. On the home screen, click the Media icon. 2. Press the 3. Click Access Control. 4. Highlight a connection. 5. Do one of the following: • key > Media Server. To change whether a device automatically connects, must receive permission to connect, or is automatically denied access to the media server, change the field.
User Guide Power and battery Power and battery How to: Power and battery Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Auto On/Off. 3.
User Guide Power and battery Check the battery power level 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. About the Device Analyzer application You can use the Device Analyzer application to monitor applications for excess power consumption and to conserve battery life. For example, you can turn on battery saving mode to monitor your BlackBerry smartphone's battery power level.
User Guide Power and battery Turn on or turn off application monitoring Application monitoring alerts you when an application uses too much battery power or stops responding. To conserve battery power, you can close or remove these applications. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Application Monitoring Mode. 3. Select or clear the Turn on Application Monitoring checkbox.
User Guide Storage space and media cards Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
User Guide Storage space and media cards 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the 4. If necessary, type your smartphone password. key > Enable USB Mass Storage. Your smartphone appears as a drive on your computer. To turn off USB mass storage mode, press the key > Disconnect. Back up smartphone data to your media card Before you begin: To perform this task, you must have a media card inserted in your BlackBerry smartphone.
User Guide Storage space and media cards Related information Back up smartphone data to your media card, 277 Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the 4. Complete the instructions on the screen. key > Repair.
User Guide Storage space and media cards About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
User Guide Storage space and media cards View the amount of available storage space on your smartphone 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. Related information Tips: Freeing space to optimize your smartphone's performance, 46 View the amount of storage space used by media files 1. On the Home screen, click the Media icon. 2. Press the key > Memory Use.
User Guide Storage space and media cards The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list. Try the following actions: • • • • • Verify that you have deleted old email messages or text messages, especially messages with attachments.
User Guide Search Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results. 1. On the home screen, click the 2. Type your search terms. icon. To stop a search, press the key twice.
User Guide Search Change search options 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Search. 3. • To clear search history, click Delete Search History. • To turn off search history, clear the Show Search History checkbox. • To turn off web suggestions, clear the Show Web Suggestions checkbox.
User Guide Search Do more with your message search results, 285 Message search criteria, 284 Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name.
User Guide Search Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results 1. In the search results, highlight a message. 2. Press the key. • To view more available search results, click Get More Results. • To add the message that you highlighted to your message inbox, click Add.
User Guide 2. Type the text. 3. Press the Search key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1. On the home screen, click the Contacts icon.
User Guide Search Related information Turn on, turn off, or check the status of a network connection, 244 287
User Guide Security Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone. Smartphone password You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can set your smartphone to lock after a certain period of inactivity. You must enter your smartphone password to unlock your smartphone. If you forget your password, it can't be recovered.
User Guide Security you restore your smartphone data. After you restore your smartphone data, when you attempt to open Password Keeper you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper password to access old password information. Restoring your data Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
User Guide Security Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: • To lock the keyboard, press the • To unlock the keyboard, press the key on the top of your smartphone. key again. • To lock your smartphone with a password, on the home screen or in a folder, click the • icon.
User Guide 4. Press the Security key > Save. Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete. You can't stop the process after you start it.
User Guide 5. Security • To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit incoming calls to contacts checkbox. • To allow text messages, select the Text Messages checkbox. • To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbox. • To allow the use of location services, like GPS, select the Location services checkbox. • To allow Internet access, select the Browser checkbox.
User Guide Security Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords. You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.
User Guide Security To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. Press the 3. In the Password Entries section, clear the Allow Clipboard Copy checkbox. 4. Press the key > Options. key > Save. Hide or show passwords in the Password Keeper 1.
User Guide Security smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data. You can also encrypt the files on your media card using your smartphone password, an encryption key that your smartphone generates, or both. Your smartphone decrypts data as you access it.
User Guide Security 2. Click Security > Encryption. 3. Change the Strength field. 4. Press the key > Save. Use a certificate to encrypt the encryption keys on your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
User Guide Security 3. Press the key > Enable Security. 4. Type your SIM card PIN code. If you exceed the number of allowed attempts to enter the SIM card PIN code, your SIM card does not function. 5. Press the key on the keyboard. Change a SIM card PIN code 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card.
User Guide Security Change when your smartphone deletes sensitive data from the temporary smartphone memory 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. • To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox.
User Guide Security If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. When you enroll with a certification authority profile, a new certificate is downloaded to your smartphone and added to your certificate list.
User Guide 7. Security Click Add To Key Store. Related information I can't download a certificate, I can't download a PGP key from an LDAP-enabled server, Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate. 1.
User Guide Security 3. Press the key > Import Media Card Certs or Import Media Card PGP Keys. 4. Select the certificates or PGP keys you want to import. 5. Press the key > Import Certificates or Import PGP keys. To view a certificate or PGP key, highlight the certificate or PGP key. Press the Key.
User Guide Security View the certificate chain for a certificate 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Show Chain.
User Guide Indicator Security Description Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later. Enrollment with the certificate authority profile is required and will occur automatically. Check the revocation status of a certificate, certificate chain, or PGP key 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Security To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold. Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Key Compromise A person who is not the key subject might have discovered the private key value. CA Compromise Someone might have revealed the private key of the certificate issuer. Change in Affiliation The certificate subject no longer works for the organization.
User Guide Security Turn off prompts that appear when you add a certificate or PGP key to the key store 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Press the key > Fetch Certificates or Fetch PGP Keys. 4. Press the key > Options. 5. • To download the revocation status of a certificate or PGP key when you add it to the key store, change the Fetch Status field to Yes.
User Guide Security 2. Click Security > Advanced Security Settings > Certificate Enrollment. 3. Change the Certificate Revocation Check Interval field. 4. Press the key > Save. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Clear Universal Cache.
User Guide Security Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server. Connection options for LDAP-enabled servers Option Description Friendly Name Type a display name for the server. Server Name Type the network address of the server. Base Query Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net).
User Guide • • • • • • • Security Personal certificates or PGP keys (public and private key pairs) Certificates that you download using a certification authority profile or the BlackBerry Desktop Software Root certificates that are included in the BlackBerry Desktop Software Certificates that you download from an LDAP-enabled server or DSML-enabled server PGP public keys that you download from an LDAP-enabled server Certificates or PGP public keys that you import from your smartphone or a media card Cert
User Guide Security Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address. 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Security 3. In the Certificate Status section, change the Expires After field. 4. Press the key > Save. Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set. Reject certificate revocation lists from unverified CRL servers 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3.
User Guide 3. Security • To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field to Smart Card. • To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Password checkbox. Press the key > Save. Import a certificate from a smart card 1.
User Guide Security Turn off smart password entry Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. 3.
User Guide Security 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. If necessary, change the User Authenticator field to Smart card. 4. Change the Authentication Certificate field. 5. Press the key > Save. To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None.
User Guide Security About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct. For more information about software tokens, contact your administrator.
User Guide Security Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry smartphone. For more information about how changing these permissions might affect the operation of the applications on your smartphone, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Application Management.
User Guide Security 3. Type the APN information. 4. Press the key > Save. Turn on safe mode Before you begin: When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the 3. When the dialog appears, click OK. key as the smartphone is loading.
User Guide Security Permission Description Application Management Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes Specify whether your smartphone can use third-party applications as a source for customized themes. Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your smartphone.
User Guide Security Permission Description Security Data Set whether third-party applications can access certificates or keys in the key store on your smartphone. Secure Element Set whether third-party applications can access confidential information, such as credit card numbers, coupons, loyalty cards, and public transit passes, that are stored on your smartphone's secure element. Depending on your smartphone model and wireless service provider, your smartphone might not use a secure element.
User Guide Security Set or change your smartphone password, 289 I can't unlock my smartphone using my smart card Try the following actions: • • • • Verify that the correct smart card is inserted in the smart card reader. Verify that the smart card is inserted in the smart card reader correctly. Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
User Guide Service books and diagnostic reports Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > Diagnostics Test.
User Guide • Service books and diagnostic reports To restore a service book, click Undelete. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient. 1. On the home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3.
User Guide Related information Run a diagnostic report, 322 Service books and diagnostic reports
User Guide Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide 2. Press the Synchronization key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Select or clear the Wireless Reconcile checkbox. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon. 2. Press the 3.
User Guide Synchronization If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone. 1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the 2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Options. key > Save.
User Guide Synchronization Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • • • Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions: • • • Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Synchronization Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Media Options. key > Save.
User Guide 3. Accessibility options • To use grayscale for the screen display, change the Color Contrast field to Greyscale. • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. Press the key > Save.
User Guide Accessibility options 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the Related information Icons for sound and alert profiles, 160 key > Delete. TTY support Depending on your wireless service provider, this feature might not be supported.
User Guide Accessibility options Available voice commands Voice command Description "Call " Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands.
User Guide • Accessibility options To delete the Word Substitution entry, click Delete. Type text using the predictive input method When you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the • To select the highlighted suggestion and continue typing, click the word. • To ignore the suggestions, keep typing. key on the keyboard.
User Guide Calculator Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement 1. On the home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the 4. key. • To convert the number from imperial to metric, click To Metric.
User Guide Glossary Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is authentic and can be trusted. This may also be called a digital certificate.
User Guide Glossary public key BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority. tap A tap is a user interaction with a touch screen, using one finger to quickly touch the screen.
User Guide Legal notice Legal notice ©2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet To Go, Slideshow To Go, and Word To Go are trademarks of DataViz, Inc.
User Guide Legal notice Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way.
User Guide Legal notice IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION. Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features.
User Guide Legal notice Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.
User Guide Legal notice THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
