Setup guide

IBM Lotus Sametime 7.5 Release Notes Known limitations, problems, and workarounds

The steps for upgrading from Sametime 7.5 + Avaya Service Provider 7.0 to Avaya Service Provider 7.5

are below:

1. Back up <Domino bin dir>/

conference-adapter-configuration.xml

and <Domino bin dir>/dial-plan.xml

2. Uninstall the service provider

3. Install the new service provider

4. Reconfigure the service provider using your backups from (1)

Please be aware that configuration file formats between versions may change, so be careful when

restoring backed-up configuration data. To be safe, manually re-enter the configuration data using

information from the backed-up files.

See "Upgrading to Sametime 7.5 breaks Avaya Service Provider" in these release notes for more

information.

UNIX Mock Service Provider installed, but no telephony available

The Telephony Mock Service Provider Unix install may not always be able to enable the telephony

options in the Online Meeting Center. In such a case, all the telephony components will be installed as

normal, but will not be enabled. This is an intermittent issue which seems to occur very infrequently. If

this occurs, perform the following manual steps to enable telephony:

1. Stop the server.

2. Open the stconfig.nsf database in a Notes client.

3. Open the MeetingServices document.

4. Change the fields "Audio Bridge Services" and "Telephony Services" to "true".

5. Save and close the document. The telephony functions are now enabled.

6. Restart the server.

Upgrading to Sametime 7.5 breaks Avaya Service Provider

Upgrading from Sametime 7.0 to Sametime 7.5 will cause an existing Avaya Telephony Service Provider

to stop working. An error message will indicate that "Configuration lookup failed" for telephony services

when scheduling a meeting. This happens because the Sametime upgrade overwrites some registry

values that are used to load the service provider. An easy workaround is to back up your service provider

configuration, uninstall the service provider, and then reinstall it. If you have a 7.0 Avaya Service Provider

installed and wish to upgrade to Sametime 7.5, perform the following steps:

1. Back up <Domino bin dir>/

conference-adapter-configuration.xml

and <Domino bin dir>/dial-plan.xml

2. Uninstall the service provider.

3. Reinstall the service provider

4. Restore conference-adapter-configuration.xml and dial-plan.xml

The key is to uninstall the existing service provider and then reinstall it (or install a newer version) after

Sametime has been upgraded. Please be aware that, if you install a newer version of the service provider

(or upgrade it), configuration file formats may have changed. See "Telephony Services unavailable after

upgrading service provider" in these release notes for more information.