Version: 6.
Published: 2016-10-06 SWD-20161006131434655
Contents Setup and basics........................................................................................................................................... 5 Your device at a glance...................................................................................................................................5 Insert the SIM card.........................................................................................................................................6 Insert a media card............
Notifications................................................................................................................................................ 51 Storage & USB.............................................................................................................................................57 Battery and power....................................................................................................................................... 60 Users.................................
User Guide Setup and basics Setup and basics Your device at a glance 1. 2. 3. 4. 5.
User Guide Setup and basics 6. Front camera 7. Volume up/down key 8. Convenience key 9. USB Type-C port 10. Rear camera 11. Rear flash 12. Fingerprint scanner 13. NFC sweet spot Insert the SIM card Your device uses a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider. CAUTION: Do not use a larger SIM card that was cut to a smaller size.
User Guide 4. Put the SIM card in the tray. 5. Push the tray back into the slot. Setup and basics Insert a media card If you want more storage for pictures, videos, music, and documents, you can insert a media card (microSD card). 1. Release the tray by pushing the tip of the tool (provided in the box) into the hole on the left side of your device. If you don't have the tool that came with your device, you can also use a paper clip.
User Guide Setup and basics 2. Pull out the tray completely and set it on a flat surface. 3. Hold the media card so that the metal contacts are facing away from you. Align the notch on the media card with the notch in the larger section of the tray. 4. Put the media card in the tray. 5. Push the tray back into the slot.
User Guide Setup and basics Turn your device on or off Press and hold the Power on/off key (on the left side of your device). • To turn off your device, tap Power off. • To turn your device off and then on again, tap Restart. Turn off the screen Press the Power on/off key (on the left side of your device). To turn the screen back on, press the Power on/off key, or tap the screen twice. Move between home screens You can move between your home screens with a gesture on the screen.
User Guide • To go to your home screen, tap Setup and basics . • To see your recently opened apps and screens, tap . Touch screen gestures Take a moment to learn the common gestures that you can use on the touch screen. Wake up your device Tap the screen twice. Select items Do any of the following: • • 10 To select an item, tap it. If the item can be opened, it opens. To select multiple items, such as photos that you want to share or email messages that you want to delete, touch and hold one item.
User Guide Setup and basics Scroll or move between items Slide your finger to scroll through a list or move between items, such as photos. Check your notifications You can check your latest notifications (for example, email messages and text messages) at any time.
User Guide Setup and basics Swipe down from the top of the screen. Tap a notification to open it or pull down to see more notifications. Open Quick Settings You can open Quick Settings to turn on or turn off common settings such as Wi-Fi and airplane mode. Swipe down from the top of the screen once using two fingers, or twice using one finger. Open an app You can open one of three default apps from anywhere on your device. Slide your finger up from the bottom of the screen.
User Guide Setup and basics Use a slider If a slider appears on your screen, you can progress through a file, such as a song or video, or adjust a setting, such as the screen brightness. Drag the slider handle to the right or left. Zoom in to or zoom out from the screen If you want to see something in more detail, such as a photo or part of a map, you can magnify the image. To zoom in, slide two fingers apart.
User Guide Setup and basics To zoom out, slide two fingers together. Tip: In some cases, you can tap twice to zoom in or zoom out. Personalizing your device Learn how to personalize your device and make it uniquely yours. For example, you can change your ringtone or set a picture as your wallpaper.
User Guide Setup and basics Find help for apps You can learn about apps, such as BlackBerry Hub, BlackBerry Calendar, BlackBerry Camera, DTEK by BlackBerry, and more, at help.blackberry.com.
User Guide Phone and voice Phone and voice Phone call icons Icon Description Turn on the speakerphone Put yourself on mute Tip: You can also press the Convenience key to put yourself on mute. Put a call on hold Show the dial pad Make another call (puts your current call on hold) Find your own phone number Open the Phone app. Your phone number appears at the top of the screen.
User Guide Phone and voice Make a call In the Phone app, do one of the following: • To dial a number, tap and enter the number. Tap • To call a recent number, on the . tab, beside a name or number, tap . • To call a contact, on the tab, tap the contact. Tap the contact's number. • To call a favorite, on the tab, tap a contact. Speed dial For numbers that you want to be able to call quickly, you can save them to your favorites or add shortcuts to your home screen.
User Guide Phone and voice • To call the participant, tap contact, and tap . Dial a number, or tap above the dialpad, find the contact you want to call, tap the . • Have the participant call you. To answer the call, touch and hold then release your finger. 3. To merge the calls, tap . Slide your finger until it covers and . To add more people to the conference call, repeat steps 2 to 3. Remove people from a conference call 1. In a conference call, tap Manage conference call. 2.
User Guide Phone and voice Silence the ringtone when you receive a call If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ringtone and stop your device from vibrating. After you silence the ringtone, you can still answer or decline the call. When you receive an incoming call, press the Volume up/down key.
User Guide Phone and voice Limit the phone numbers that you can call When you turn on fixed dialing numbers, you can make calls and send text messages (SMS or MMS) only to the numbers that you add to the fixed dialing numbers list. Your service provider must set up your SIM card for this feature. Depending on your service provider, this feature might not be supported. 1. In the Phone app, in the upper-right corner of the screen, tap 2. Tap Enable FDN. 3.
User Guide Phone and voice 3. Beside the paired headset you want to disconnect, tap 4. Clear the Phone audio checkbox. . View your call history 1. In the Phone app, in the upper-right corner of the screen, tap 2. Do any of the following: > Call History. • To see the details of a specific call, tap a name or phone number, and then tap Call details. • To view missed calls only, tap Missed. • To delete a call from your call history, tap a name or phone number.
User Guide Phone and voice Turn call waiting on or off Depending on your service provider, this feature might not be supported. 1. In the Phone app, in the upper-right corner of the screen, tap 2. Tap the Call waiting checkbox. > Settings > Calls > Additional settings. Set up call forwarding Depending on your service provider, this feature might not be available. 1. In the Phone app, in the upper-right corner of the screen, tap 2.
User Guide Phone and voice • Tap Advanced Calling. • Tap More > Cellular networks > IMS Settings. 4. Turn on the Advanced Calling, IMS, or Enhanced 4G LTE Services switch. 5. Turn on the HD Voice Only, Voice over LTE, or Enhanced 4G LTE Mode switch. 6. To turn on video calling, turn on the HD Video Calling or LTE video calling switch. Make an LTE video call If your service provider supports LTE video calling, you can make a video call to contacts who have this feature. 1.
User Guide Phone and voice Share video one way During a voice call, you can share video with the contact you're talking to, if they also have the LTE video calling feature, but the contact doesn't have to share video with you. 1. During a voice call, tap 2. Tap One Way Video or Transmit Video Share. . Answer an LTE video call 1. When you receive a call, touch and hold 2. Do one of the following: . • To answer the call as a video call, slide your finger until it covers .
User Guide Phone and voice Make a Wi-Fi call Make sure that appears at the top of your screen. 1. In the Phone app, tap 2. Enter the number. 3. Tap . .
User Guide Wireless & networks Wireless & networks Connections Wireless connection icons The following icons might appear at the top of your screen to indicate the wireless coverage level that your device currently has. Icon Description The amount of solid color indicates the strength of the mobile signal. If the signal is weak, your device might use more power to try to maintain the connection. Your device is connected to the mobile network and can access all of the features of your mobile network plan.
User Guide Wireless & networks The following icons appear at the top of your screen if your device is connected or trying to connect to another device using mobile hotspot mode, Internet tethering, Bluetooth technology, a USB cable, or NFC. Icon Description Mobile hotspot mode is turned on. Bluetooth technology is turned on. If this icon is inside a box, your device is connected to another device using Bluetooth tethering. Your device is connected to another device using a USB cable.
User Guide Wireless & networks 3. Tap 4. Tap a network. > More > Cellular networks > Network operators. To turn off your mobile network connection, turn on airplane mode. Set a preferred network type 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap the type of network you prefer. > More > Cellular networks > Preferred network type.
User Guide Wireless & networks 2. Tap 3. Tap Data services while roaming. 4. Do one of the following: > More > Cellular networks. • To turn off data services, tap Off. • To receive a prompt before using data services while roaming, tap Prompt. Change the APN settings for your default Internet connection Your device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network.
User Guide Wireless & networks • Check that airplane mode is turned off. Swipe down from the top of the screen once using two fingers, or twice using one finger. Tap > More. Check that the Airplane mode switch is turned off. • • Try switching to another mobile network. Learn how to switch mobile networks manually. Check that the SIM card is inserted correctly in your device. Learn how to insert the SIM card.
User Guide Wireless & networks 6. In the Security drop-down list, tap the network's security type. 7. If necessary, tap Advanced options and specify additional information. 8. Tap Save. Connect to a Wi-Fi network using a proxy You can connect to any Wi-Fi network using a proxy. You must be within range of the Wi-Fi network to change the proxy settings. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, turn on the switch. 4.
User Guide Wireless & networks 3. If necessary, turn on the switch. 4. Touch and hold a network name. 5. Tap Share using NFC. 6. Complete the instructions on the screen. Set a static IP address for a Wi-Fi connection You must be within range of your Wi-Fi network to change the IP settings. By default, when you connect your device to a Wi-Fi network, your device assigns an IP address to the connection. You can set a static IP address that doesn't change each time you connect to a Wi-Fi network. 1.
User Guide Wireless & networks Setting Description Keep Wi-Fi on during sleep Tap this option to choose whether your device remains connected to the Wi-Fi network when your device sleeps. If you turn off your Wi-Fi connection when your device sleeps, you might increase the amount of mobile data you use. Wi-Fi frequency band Tap to set the frequency band. When you set the band to 5 GHz, your device connects to access points on the 5-GHz band only. When set to 2.
User Guide • • Wireless & networks Check that the time on your device is correct and synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, connecting to a network might require that you have a certificate on your device, and the certificate has an expiration date). If you use your device for work, your organization might prevent connections to certain wireless access points. For more information, contact your administrator.
User Guide Wireless & networks Change the name of your device for Bluetooth connections If you turn on Bluetooth technology, the name of your device is visible to other Bluetooth enabled devices nearby. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, turn on the switch. 4. Tap 5. Enter a new name for your device. 6. Tap Rename. > Bluetooth. > Rename this device.
User Guide Wireless & networks Change the accounts that Bluetooth enabled devices can access If another Bluetooth enabled device, such as a car kit or watch, supports the Message Access Profile (MAP), the device can access your text messages (SMS and MMS) and email messages when it's connected to your device. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, turn on the switch. 4. Tap 5. Turn off any of the switches. > Bluetooth.
User Guide Wireless & networks Supported Bluetooth profiles Your device is a Bluetooth Smart Ready device, and supports the following profiles. Profile Description Advanced Audio Distribution Profile (A2DP) This profile allows your device to stream audio files to Bluetooth enabled devices that support stereo audio, such as stereo headsets, speakers, and car kits.
User Guide Wireless & networks Profile Description Remote SIM Access Profile (rSAP) This profile allows a Bluetooth enabled device, such as a car kit, to access the SIM card on your device. Troubleshooting: Bluetooth connections I can't pair my device with a Bluetooth enabled device • • Check that your device and the device that you want to connect to have Bluetooth technology turned on.
User Guide Wireless & networks or an access badge. With NFC, you don’t enter any information to create a connection, making NFC useful for on-the-go actions. If an app supports NFC, you might be able to: • • • • • Share a picture with a friend. Unlock your device using the Smart Lock feature. Grab a coupon from a poster. Send a webpage to a friend. Exchange contact cards with a business acquaintance.
User Guide Wireless & networks About tap & pay When NFC is turned on, you can tap the back of your device to an NFC payment terminal to pay for your purchase. If you have more than one payment app installed on your device, when you tap to pay for a purchase, you pay using the app that is set as the default. You can change which app is used as the default.
User Guide Wireless & networks 2. Tap 3. Do one of the following: > More > Tethering & Mobile Hotspot. • Connect your device to another device using an appropriate cable, and then turn on the USB tethering switch. • Turn on the Bluetooth tethering switch, and then connect your device to another device using Bluetooth technology. To stop sharing your Internet connection, turn off the USB tethering or Bluetooth tethering switch.
User Guide • Wireless & networks If you use your device for work, your organization might not allow Internet tethering. For more information, check with your administrator. I can't use my device as a mobile hotspot • • • • Check that you're connected to the mobile network. Check that your wireless service plan is set up to use the mobile hotspot feature. If not, you must change your wireless service plan before mobile hotspot can work on your device.
User Guide Wireless & networks Connect to a VPN You must add a virtual private network (VPN) profile to your device before you can connect to a VPN. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap a VPN profile. 4. Enter your login information, and then tap the Save account information checkbox to connect automatically next time. 5. Tap Connect. > More > VPN.
User Guide Wireless & networks Change the settings for emergency broadcast messages Depending on your region, some settings might not be available. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Do any of the following: > More > Emergency broadcasts. • To receive a reminder for emergency broadcast messages, tap Alert reminder, and then tap how often you want to receive a reminder.
User Guide Wireless & networks Change when you get notified about data usage Your wireless service plan must include data services. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, tap the Cellular tab, and turn on the Cellular data switch. 4. At the top of the graph, drag the warning line up or down. > Data usage.
User Guide Wireless & networks Stop sending data on some Wi-Fi networks You can stop apps and services from sending data in the background, and prevent your device from downloading large files when it's connected to certain Wi-Fi networks. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap a network name. 46 > Data usage > > Network restrictions.
User Guide Settings Settings Change your device settings 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap a setting or, to see more settings, tap Tip: To find a setting quickly, tap . , and then type the setting that you're looking for. Display Change your wallpaper Add your favorite photo to the home screen of your device. 1. In the Photos app, tap a picture. 2. Tap 3. Tap Wallpaper. 4.
User Guide Settings Change your font size 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap the text size that you want to use. > Display > Font size. Change your display language The language that you selected during the initial setup of your device is your display language. The home screen, BlackBerry Hub, and supported applications display content in this language. 1.
User Guide Settings Set up Daydream™ With Daydream™, you can display your photos, apps, and more as screensavers while your device is idle or charging. You can customize what to display and when. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap > Display > Daydream. 3. Turn on the switch.
User Guide Settings Learn more about Chromecast. Learn more about Wi-Fi CERTIFIED Miracast. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, tap 4. Tap the device that you want to share your screen on. > Display > Cast. and select the Enable wireless display checkbox. Tip: After you set up devices that you want to share your screen on, you can access them in the Quick Settings menu by tapping .
User Guide Settings Notifications Manage your notifications Notifications let you know about new messages, calendar events, app updates, and more. When you receive a notification, an indicator appears in the upper-left corner of the screen. Check and open your latest notifications 1. Swipe down from the top of the screen with one finger. 2. If necessary, pull down to see more notifications. 3. Tap a notification to open it. Block or prioritize a notification 1.
User Guide Settings Change the volume of your notifications You can quickly access the volume sliders for notifications, media, and alarms when you press the "Volume up/down key" and then tap . You can also customize the volume from the device settings screen. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Drag any of the sliders to the right or left. > Sound & notification.
User Guide Settings Turn off all sounds and notifications Do not disturb lets you quickly silence your device when you don't want to be interrupted, like in a movie theater or during an important meeting. You can also choose to receive only certain notifications, like calls or alarms. Turn on do not disturb 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap Total silence, Alarms only, or Priority only. 4.
User Guide Settings 2. Tap 3. Tap one of the existing rules or add a new one. 4. If necessary, change the rule's settings. 5. If necessary, tap the switch at the top of the screen to turn on the rule. > Sound and notification > Do not disturb > Automatic rules. Customize notifications for an app To change notification sounds and vibration settings for a specific app, look in the Settings screen inside the app.
User Guide Settings 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Do one of the following: > Sound & notification > When device is locked. • To get all notifications on the lock screen, including the contents of incoming email messages and chats, tap Show all notification content.
User Guide Settings View productivity information and open apps 1. Swipe on the tab toward the center of the screen. 2. Tap an app icon, such as Calendar or Contacts. 3. Do any of the following: 4. • To see more details about an item, tap the notification. • To open the app associated with the notification, tap More or Open. You can return to the BlackBerry Productivity Tab screen from an app when you swipe on the tab again. To close the tab, swipe toward the edge of the screen.
User Guide Settings Storage & USB Manage your files and folders Search for a file or folder 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, tap Internal storage. 4. Tap Explore. 5. Tap 6. Enter a search term, and then, on the keyboard, tap > Storage & USB. . . Share, copy, or delete a file or folder 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3.
User Guide Settings 3. If necessary, tap Internal storage. 4. Tap Explore. 5. Tap , and then tap By name, By date modified, or By size. Tip: To change how your files and folders are displayed, tap , and then tap Grid view or List view. Using a media card Get more space to store your ringtones, videos, pictures, songs, and more when you insert a microSD card into your device. By using a media card, you can expand your device's storage space by up to 2 TB.
User Guide Settings 3. Pull out the tray completely and remove the media card. 4. Push the tray back into the slot. Check how much storage space is free 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, tap Internal storage. 4. To see more details about an item in the list, tap the item. For example, to see which apps are using the most storage space, tap Apps. > Storage & USB.
User Guide Settings • To disable or uninstall an app that you don't use, tap Apps, and then tap an app. Tap Uninstall. . Tap Disable or • To delete files that you don't need, tap a category or tap Explore. Navigate to a file. Touch and hold the file. Tap any additional files that you want to delete. Tap . • To delete temporary files from your device by clearing your cache, tap Cached data > OK. Transfer files between your computer and device using a USB connection 1.
User Guide Settings Charge your device CAUTION: Your device has a USB Type-C port that requires a cable with a USB Type-C connector. Do not try to insert a micro USB cable from another device. 1. Hold the charging cable with the BlackBerry logo facing the front of the device, and insert the cable into the port on your device. 2. Plug the charger into a power outlet. Keeping your battery charged Your device uses a lithium-ion battery.
User Guide Settings About the battery edge indicator When turned on, the battery edge indicator appears as a strip of color on the right edge of the screen. The strip grows and transitions from red to yellow to green as your device charges. When your device is charging, the indicator displays the percentage of your current battery power and estimates how much time is left until the device is fully charged.
User Guide Settings Shorten the length of time before your device goes to sleep 1. In the device settings, tap Display. 2. Tap Sleep, and then tap 15 seconds or 30 seconds. Dim the screen 1. In the device settings, tap Display > Brightness level. 2. On the slider, drag the slider handle to the left. Turn down the volume 1. In the device settings, tap Sound & notification. 2. On the Media volume, Alarm volume, or Ring volume sliders, drag the slider handle to the left.
User Guide Settings 1. In the device settings, tap Battery > 2. Tap an app. 3. Select the Optimize option, and then tap Done. > Battery optimization. Device and battery safety You should use only the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device. CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type.
User Guide Settings All user profiles use the wireless connection information set up on the device. Any changes that a user makes to some device settings, such as Wi-Fi network connections, are available or applied to all users on the device. All users can install app updates for any user on the device. You (device owner) The person who sets up the device for the first time (you) is the device owner.
User Guide Settings 4. Tap Set up now. 5. If necessary, to wake up your device, swipe up from the bottom of the screen. 6. Complete the instructions on the screen. Switch users 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Do one of the following: > Users. • Tap a user. • Tap Guest.
User Guide Settings Delete a user or guest When you delete a user from your device, you permanently delete the user's space and all of the apps and data in it. The user is no longer available from the list of users. When you delete a guest, all of the apps and data in the guest space are permanently deleted, but the guest profile remains on the device. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Do one of the following: > Users.
User Guide Settings Location About location services You can turn on location services so that location-based applications and services, like Google Maps™, can find your location. Location-based applications can use GPS technology and other positioning information to provide you with information, such as driving directions. From the Location settings screen, you can also see the apps that are using location services.
User Guide Settings Turn location history on or off ™ Location history is a Google service that creates a private map of where you go with your device, and uses the map to give you useful information, such as commute predictions and more relevant search results. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. If necessary, add your Google™ account. 4. At the top of the screen, turn the switch on or off. > Location > Google Location History.
User Guide Settings Delete an account 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap the type of account that you want to delete, and if necessary, tap the account. 4. Tap > Accounts. > Remove account. Backup & reset About backing up device data Each method for backing up the data on your device backs up different types of data. Consider using a combination of these methods to back up your data.
User Guide Settings Backup method Description Use a third-party backup service The Google Play™ store includes many apps that provide backup services. BlackBerry cannot guarantee the security or trustworthiness of these apps, so use caution when considering a third-party backup service.
User Guide 2. Tap Settings > Backup & reset. 3. Tap Factory data reset > Reset phone. 4. If necessary, enter your screen lock. 5. When prompted, tap Erase everything. I can't get out of safe mode To get out of safe mode, press and hold the Power on/off key (on the left side of your device). Tap Restart. Accessibility About accessibility features on your device Your device comes with several well-established accessibility aids for people with disabilities.
User Guide • • • • Settings If your device has a physical keyboard, keyboard shortcuts and speed dial allow you to assign actions and phone numbers to specific keys. If you are using PRIV, you have the option of using the touch screen keyboard, or the slide-out keyboard with tactilely discernible keys. Alerts and notifications can be customized using tone, vibration, onscreen alerts, or the LED indicator.
User Guide Settings • To turn on all TTY settings, tap TTY Full. • To turn on TTY Hearing Carry Over mode, tap TTY HCO. • To turn on TTY Voice Carry Over mode, tap TTY VCO. Update your device software Updating your device software to the latest version can help your device stay secure and run as expected. Do one of the following: • To update your device software when a notification appears, swipe down from the top of the screen using one finger. On the system update notification, tap Install.
User Guide Settings 4. Tap the service that's compatible with your printer, and then tap Install. To find a compatible service, find your wireless printer's brand or consult its user guide. 5. Tap 6. Tap the printer service that you just installed. If the service isn't listed, swipe down from the top of your screen, and then tap the notification for your newly installed printer service. 7. Turn on the switch for that service, and then tap OK. Wait for the service to find printers automatically.
User Guide Security Security Locks, passwords, and protecting your data There are several types of locks, PINs, and security features that you can use to help protect the data on your device. If you use your device for work, your organization might have security rules in place. The organization might require you to enter a password to unlock your device or might prevent you from using the Smart Lock feature.
User Guide Security Smart Lock The Smart Lock feature lets you set up your device to remain unlocked when it's connected to a trusted Bluetooth enabled device or NFC-enabled device, when it recognizes your face or voice, or when you are carrying it in your hand, pocket, or bag. The Smart Lock feature also allows your device to remain unlocked when it's in a familiar location, such as your home or workplace.
User Guide Security ™ To use the factory reset protection feature, you must set up a screen lock and you must add your Google account to your device. Set up or change a screen lock Locking your device can help prevent your device from sending accidental messages or pocket dialing. Before you can unlock your device and access the data on your device, you must enter your password, PIN, or pattern, or swipe the screen.
User Guide Security Creating a strong password A strong password helps prevent someone else from accessing your information. Weak passwords, such as 1234, might be easy to remember but they're easier to guess as well.
User Guide Security 2. Tap 3. Complete the instructions on the screen. > Security > Fingerprint. Use the fingerprint scanner On the lock screen, or when you see fingerprint scanner. while making a purchase or signing in to an app, place your finger on the Add or remove a fingerprint 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Enter your PIN, pattern, or password. 4. Do one of the following: > Security > Fingerprint.
User Guide 4. Security Complete the instructions on the screen. About Smart Lock The Smart Lock feature makes it easy for you to unlock your device.
User Guide 2. Tap Security > Security > Smart Lock. 3. Enter your password, pattern, or PIN, and then tap Next. 4. Do any of the following: 5. • Tap Trusted devices. Tap a device, and then tap Remove trusted device. • Tap Trusted places. Tap a location, and then tap Turn off this location. • Tap Trusted face. Tap Remove trusted face, and then tap Remove. • Tap Trusted voice. Turn off the Trusted voice switch. • Tap On-body detection. Turn off the switch.
User Guide Security You can use smart card certificates with third-party apps that support smart card technology. And you can use smart card certificates to send S/MIME-protected messages. Store your smart card password on your device You can set up your device to store your smart card password temporarily, so that you don't have to enter it as often. To remove the password from your device cache, lock your device. 1.
User Guide Security Smart Lock doesn't unlock my device as expected Try any of the following; • If your device doesn't unlock when you scan your face, try to improve the image Smart Lock uses to recognize your face. Tap > Security > Smart Lock > Trusted face > Improve face matching. • Adjust the distance between your BlackBerry device and a trusted Bluetooth enabled device. The distance of a Bluetooth connection can vary depending on your BlackBerry device model and the Bluetooth enabled device.
User Guide Security Set a device administrator ™ By default, the Android Device Manager is set up as the device administrator for your device. If you download a third-party remote device management app to help you find your device or protect your device data, you must set the app as a device administrator. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3. Tap the app. 4. Tap Activate. > Security > Device administrators.
User Guide Security Security settings About app permissions When you download an app that is designed for Android™ 6.0 or later, you can install the app on your device without accepting any app permissions. When you use the app, the app prompts you for permission to access certain data or features on your device before it completes an action. For example, if the BlackBerry Hub wants to access your contacts, you can allow or deny the permission request.
User Guide Security Download apps from sources other than Google Play™ ™ ™ Google Play is the default trusted source for downloading Android apps onto your device. You can set up your device to let you download apps onto your device from other websites and sources. If you want to download apps from other sources, you should also set up your device to scan for malicious app activity. 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap 3.
User Guide Security Pin a screen Make sure that you have turned on the screen pinning feature. 1. Open an app or a screen that you want to pin to the foreground of your device. 2. Tap 3. On the app or screen that you want to pin, tap . To unpin a screen, touch and hold and . at the same time. If necessary, enter your screen lock. Install a certificate Some Wi-Fi and VPN networks require your device to have a security certificate before the device can connect to the network.
User Guide • Security To view a list of system certificates, tap the System tab. 4. Tap a certificate. 5. Do one of the following: • To remove an installed certificate, tap Remove. • To turn off a system certificate, tap Disable. To turn on a certificate that you turned off, on the System tab, tap the certificate. On the bottom of the certificate information screen, tap Enable. Turn off access to the usage info for apps Some apps and services monitor the active apps on your device.
User Guide • • • Access the location of your device Send a text message (SMS or MMS) from your device Turn the microphone on or off Get the latest info about DTEK at help.blackberry.com.
User Guide Google apps Google™ apps Find help for Google™ apps ™ ™ ™ Your BlackBerry device is fully Android , which gives you access to preloaded Google apps and millions of Android apps ™ on Google Play . To get help for Google™ apps like Google Play™, YouTube, or Google Photos™, try any of the following: • In the app, tap • or . Tap Help or Help & feedback. Visit Google Help and search for the app name. Download an app on Google Play™ 1. Open the Google Play™ store app. 2.
User Guide Google apps Tip: If you download a file from Google Chrome™, you can view the file in the Downloads app. Google Maps™ Google Maps™ helps you find businesses, restaurants, and other places of interest, and can provide you with turn-by-turn directions to your destination. To find help for Google Maps™, in the Maps app, tap > Help, or visit the Google Maps Help Center. For information about changing your location settings, see the help for Location services.
User Guide Legal notice Legal notice ©2016 BlackBerry. Trademarks, including but not limited to BLACKBERRY, EMBLEM Design, BBM and BES are the trademarks or registered trademarks of BlackBerry Limited, the exclusive rights to which are expressly reserved. Android™, Google™, Google Play™ and other marks are trademarks of Google Inc. Bluetooth is a trademark of Bluetooth SIG. HDMI is a trademark of HDMI Licensing, LLC. LTE is a trademark of European Telecommunications Standards Institute (ETSI).
User Guide Legal notice PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN C
User Guide Legal notice The information provided in this guide is applicable to the following smartphone models: • • BBA100-1 BBA100-2 BlackBerry Limited 2200 University Avenue East Waterloo, Ontario Canada N2K 0A7 BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 95
