Getting Started Guide

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you cannot make calls and fixed dialing is turned on, verify that the phone

number for your contact appears in your fixed dialing list or turn off fixed

dialing.

• If you have traveled to another country and you have not changed your smart-

dialing options, dial the full phone number, including the country code and

area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are

turned off.

• If your SIM card supports more than one phone number, but you have only

one phone number, verify that the phone number is set as the primary number.