User Guide BlackBerry 8703e Smartphone
SWDT125492-125492-0116055717-001
Contents BlackBerry basics ................................................................................................................................................................................................................................ 9 Switch applications ........................................................................................................................................................................................................................................
Email message basics .................................................................................................................................................................................................................................... 31 Email message folders ..................................................................................................................................................................................................................................
Search for messages ..................................................................................................................................................................................................................................... 83 Search criteria ...............................................................................................................................................................................................................................................
Browser settings .......................................................................................................................................................................................................................................... 107 Browser security ...........................................................................................................................................................................................................................................
Calendar settings ........................................................................................................................................................................................................................................ 142 Calendar shortcuts ........................................................................................................................................................................................................................................
Contacts ........................................................................................................................................................................................................................................................ 175 Conversations ............................................................................................................................................................................................................................................
Third-party application control .................................................................................................................................................................................................... 199 About permissions for third-party applications .....................................................................................................................................................................................
Security troubleshooting ........................................................................................................................................................................................................................... 198 Diagnostic reports .......................................................................................................................................................................................................................................
BlackBerry basics Switch applications 1. In any application, click the trackwheel. 2. Click Switch Application. 3. Perform one of the following actions: • If the application that you want to switch to appears, highlight an application and press the Enter key. • If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.
Expand a folder 1. Click a folder with a plus sign (+) beside it. 2. Click Expand. Collapse a folder 1. Click a folder with a minus sign (-) beside it. 2. Click Collapse. BlackBerry basics shortcuts • To move the cursor, roll the trackwheel. • To move the cursor in a different direction, hold the Alt key and roll the trackwheel. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item.
Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackwheel. • To move the cursor in a different direction, hold the Alt key and roll the trackwheel. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key. • To view available values in a field, press the Alt key. • To switch applications, hold the Alt key and press the Escape key.
• To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press C. • To mark a message as opened or unopened, press the Alt key and U. • To view received messages, press the Alt key and I. • To view sent messages, press the Alt key and O.
• To switch typing input languages, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key. Insert symbols • To insert an at sign (@) or a period (.) in an email address field, press the Space key. • To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
• To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G. Browser shortcuts • To insert a period (.) in the Go To dialog box, press the Space key. • To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key. • To open the browser options, in the browser, press O. • To stop loading a web page, press the Escape key. • To hide the browser, press D.
Maps shortcuts • To zoom in to a map, press I. • To zoom out from a map, press O. • To view status information at the top of a map, press U. • To hide status information at the top of a map, press U. • To switch views, press the Space key. Calendar shortcuts For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No. • To schedule an appointment, press C. • To change to Agenda view, press A. • To change to Day view, press D. • To change to Week view, press W.
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Phone Phone basics Find your phone number Open the phone. The My Number field displays your phone number. Make a call 1. On the Home screen or in the phone, perform one of the following actions: • Type a phone number. • Type part of a contact name. Highlight a contact or phone number. 2. Press the key. To end the call, press the key. Answer a call • To answer a call, click Answer. • To place a current call on hold and answer the incoming call, click Answer - Hold Current.
Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, hold the Alt key. Press the letter key. Switch applications during a call 1. During a call, click the trackwheel. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key. Switch calls 1.
Emergency calls About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked. If your device radio is turned off when you initiate an emergency call, your device is designed to turn on the radio and connect to the wireless network automatically. You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America).
Volume Adjust the volume • To increase the volume, roll the trackwheel up. • To decrease the volume, roll the trackwheel down. Set the default volume for calls 1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Options. Click General Options. Set the Default Call Volume field. Click the trackwheel. Click Save. Voice mail Check your voice mail Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen. 1.
Speed dial Make a call using speed dial You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. Hold the key that you have assigned to the contact or phone number. Assign a speed dial number to a key 1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click View Speed Dial List. Click an unassigned key. Click New Speed Dial. Click a contact. Click Add Speed Dial To . Change a speed dial number 1. 2. 3. 4.
The Active Call screen indicates that you are only connected to the second contact even though you are connected to both contacts. Leave a three-way call 1. During a three-way call, click the trackwheel. 2. Click Flash. Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Perform one of the following actions: • Type X and the access code. • Insert a pause or wait and type the access code.
8. Click the trackwheel. 9. Click Save. Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the address book, highlight a contact. Click the trackwheel. Click Edit. Click the caller ID picture. Click Delete Picture. Click the trackwheel. Click Save. Call logs About call logs Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs.
8. Click Save. Change call log notes 1. 2. 3. 4. 5. 6. 7. 8. In the phone, highlight a call log. Click the trackwheel. Click View History. Click the trackwheel. Click Edit Notes. Change the call notes. Click the trackwheel. Click Save. Forward a call log 1. 2. 3. 4. 5. In the phone, highlight a call log. Click the trackwheel. Click View History. Click the trackwheel. Click Forward. Delete call log notes 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, highlight a call log. Click the trackwheel.
For more information, contact your wireless service provider. Call forwarding prerequisites • Verify that your wireless service plan includes this service. Forward calls Verify that you have one or more call forwarding phone numbers. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click a call type. Click Do Not Forward or the current call forwarding phone number. Click Change Number. Click a call forwarding phone number. Click the trackwheel.
6. 7. 8. 9. Click a phone number. Click Edit. Change the phone number. Click the trackwheel. Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. In the phone, click the trackwheel. Click Options. Click Call Forwarding. Click the trackwheel. Click Edit Numbers. Click a phone number. Click Delete.
Set options for dialing extensions 1. 2. 3. 4. 5. 6. 7. 8. In the phone, click the trackwheel. Click Options. Click Smart Dialing. In the Number field, type the main phone number for an organization. Set how long the BlackBerry® device waits before dialing an extension. In the Extension Length field, set the default length for extensions. Click the trackwheel. Click Save.
Phone settings Hide your phone number from contacts when you make calls 1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Options. Click General Options. Set the Restrict My Identity field to Always. Click the trackwheel. Click Save. Turn on dialing from the Lock screen 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Allow Outgoing Calls While Locked field to Yes. Click the trackwheel. Click Save.
3. Set the Confirm Delete field to No. 4. Click the trackwheel. 5. Click Save. Stop ending calls when you insert your device in the holster 1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Options. Click General Options. Set the Auto End Calls field to Never. Click the trackwheel. Click Save. Stop answering calls when you remove your device from the holster 1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Options. Click General Options. Set the Auto Answer Calls field to Never.
2. 3. 4. 5. 6. Click Options. Click Hearing Aid Mode. Set the Mode Enabled field to Telecoil. Click the trackwheel. Click Save. The H-T telecoil indicator appears in the device status section of the screen. Phone shortcuts • To answer a call, press the Send key. • To insert a plus sign (+) when typing a phone number, hold 0. • To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
Email messages Email message basics Open a message 1. In a message list, click a message. 2. Click Open. Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. Send an email message 1. In a message list, click the trackwheel. 2. Click Compose Email. 3. In the To field, perform one of the following actions: • Type an email address. • Type a contact name. • Type part of a contact name.
3. Click a contact. 4. Click Continue. Set the importance level for a message 1. 2. 3. 4. 5. When composing a message, click the trackwheel. Click Options. Set the Importance field. Click the trackwheel. Click Save. Save a message 1. In a message, click the trackwheel. 2. Click Save. Reply to a message 1. In a message, click the trackwheel. 2. Click Reply or Reply to All. Delete the original text from a reply message 1. When replying to a message, click the trackwheel. 2. Click Delete Original Text.
3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened. • Highlight a date field. Click the trackwheel. Click Mark Prior Opened. Create a link for a PIN When typing text, type pin: and the PIN.
Hide filed email messages 1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click General Options. Set the Hide Filed Messages field to Yes. Click the trackwheel. Click Save. View messages in a specific folder 1. 2. 3. 4. In a message list, click the trackwheel. Click View Folder. Click a folder. Click Select Folder. Sent messages Resend a message 1. In a sent message, click the trackwheel. 2. Perform one of the following actions: • To change the message, click Edit.
3. 4. 5. 6. Click General Options. Set the Hide Sent Messages field to Yes. Click the trackwheel. Click Save. Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages. Stop storing messages sent from your device on your computer By default, a copy of messages that you send from your BlackBerry® device appears in the sent items folder in the email application on your computer. 1. 2. 3. 4. 5. 6. In a message list, click the trackwheel.
Create an email message filter Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. 9. In a message list, click the trackwheel. Click Options. Click Email Filters. Click the trackwheel. Click New.
Sent directly to me: Set whether the email message filter applies to email messages that include your email address in the To field. CC to me: Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me: Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance: Set the importance level of email messages that the email message filter applies to.
7. Roll the trackwheel to the new location. 8. Click the trackwheel. Forward email messages to your device when no filters apply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. In a message list, click the trackwheel.
Stop forwarding email messages to your device Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click Email Settings. Set the Send Email to Handheld field to No. Click the trackwheel. Click Save. To forward email messages to your device again, set the Send Email to Handheld field to Yes.
4. In the Delivery Status Notification section, perform any of the following actions: • To send read notification when a sender requests it, set the Send Read Receipts field. • To request delivery or read notification when you send email messages, set the Confirm Delivery and Confirm Read fields. 5. Click the trackwheel. 6. Click Save. View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name.
Set the email address that you use to send messages Verify that your BlackBerry® device is associated with more than one email address. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Message Services. Set the Messaging (CMIME) field. Click the trackwheel. Click Save. Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.
3. Set the Confirm Delete field to No. 4. Click the trackwheel. 5. Click Save. View more of the subject line for messages 1. 2. 3. 4. In a message list, click the trackwheel. Click Options. Click General Options. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Click the trackwheel. 6. Click Save. Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, click the trackwheel.
2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To use one message list for all messages, set the SMS and Email Inboxes field to Combined. • To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5. Click the trackwheel. 6. Click Save. Hide the new or unopened message indicator 1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click General Options. Set the Display Message Count field to None.
• To view received messages, press the Alt key and I. • To view sent messages, press the Alt key and O. • To view voice mail messages, press the Alt key and V. • To view SMS text messages, press the Alt key and S. • To view call logs, press the Alt key and P. • To view all your messages again, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press T.
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service.
Try performing the following actions: • Wait for a few seconds. The email message folders might become available after a short period of time. • Turn off wireless email reconciliation, and then turn it on again. Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
PIN messages PIN message basics About PIN messages A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message. Find your PIN In the device options, click Status. Send a PIN message 1. In a message list, click the trackwheel.
Blind carbon copy a contact 1. When composing a message, click the trackwheel. 2. Click Add Bcc. Attach a contact to a message 1. 2. 3. 4. When composing a message, click the trackwheel. Click Attach Address. Click a contact. Click Continue. Set the importance level for a message 1. 2. 3. 4. 5. When composing a message, click the trackwheel. Click Options. Set the Importance field. Click the trackwheel. Click Save. Set a high importance level for received PIN messages 1. 2. 3. 4. 5. 6.
Forward a message 1. In a message, click the trackwheel. 2. Click Forward or Forward As. 3. Click a message type. Delete a message 1. In a message, click the trackwheel. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Click the trackwheel. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
4. Press the Enter key. To search for the next instance of the text, click the trackwheel. Click Find Next. Sent messages Resend a message 1. In a sent message, click the trackwheel. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Click the trackwheel. Click Send. • To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact. Click the trackwheel. Click Send.
4. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Click the trackwheel. 6. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, click the trackwheel. Click Options.
Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Select the check box beside one or more message types. Click the trackwheel. Click Save.
• To mark a message as opened or unopened, press the Alt key and U. • To view received messages, press the Alt key and I. • To view sent messages, press the Alt key and O. • To view voice mail messages, press the Alt key and V. • To view SMS text messages, press the Alt key and S. • To view call logs, press the Alt key and P. • To view all your messages again, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key.
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service.
SMS text messages SMS text message basics About SMS text messages With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email messages. Find your SMS phone number Open the phone. The My Number field displays your phone number.
1. When composing an SMS text message, click the trackwheel. 2. Click Add Recipient. Save a draft of a message 1. When composing a message, click the trackwheel. 2. Click Save Draft. Save a message 1. In a message, click the trackwheel. 2. Click Save. Reply to a message 1. In a message, click the trackwheel. 2. Click Reply or Reply to All. Forward a message 1. In a message, click the trackwheel. 2. Click Forward or Forward As. 3. Click a message type. Delete a message 1.
Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened. • Highlight a date field. Click the trackwheel. Click Mark Prior Opened. Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4.
Hide sent messages 1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click General Options. Set the Hide Sent Messages field to Yes. Click the trackwheel. Click Save. Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages. Message settings View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name.
Message list settings View more of the subject line for messages 1. 2. 3. 4. In a message list, click the trackwheel. Click Options. Click General Options. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Click the trackwheel. 6. Click Save.
account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one email account. Depending on your theme, a separate message list might appear for SMS and MMS messages.
Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Click the trackwheel. Click Reset Count or Reset All Counts. Message shortcuts In a message • To reply to a message, press R. • To reply to all, press L. • To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q.
Message troubleshooting I cannot send SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. I am not receiving SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
MMS messages MMS message basics About MMS messages With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), or .ics (iCalendar) files. An MMS phone number is a phone number that your wireless service provider enables for MMS messaging. You can add pictures that are not copyright protected to an MMS message, but the message cannot exceed 300 KB. MMS prerequisites • Verify that your BlackBerry® device supports MMS messaging.
• If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackwheel. • If the contact is in your address book, click a contact. Click an email address or MMS phone number. 5. Type a message. 6. Click the trackwheel. 7. Click Send. Create a slide show in an MMS message 1. 2. 3. 4. 5. When composing an MMS message, click the trackwheel. Click Attach Picture or Attach Audio. Click a picture or an audio file.
• To change the message, click Edit. Change the message. Click the trackwheel. Click Send. • To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact. Click the trackwheel. Click Send. • To resend the message without changing it, click Resend. Save a message 1. In a message, click the trackwheel. 2. Click Save. Reply to a message 1. In a message, click the trackwheel. 2. Click Reply or Reply to All.
Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, web page, or memo, click the trackwheel. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, click the trackwheel. Click Find Next. View messages in a specific folder 1. 2. 3. 4. In a message list, click the trackwheel.
2. Click View Appointment. 3. Click the trackwheel. 4. Click Add To Calendar. Add a contact to your address book from an MMS message 1. 2. 3. 4. In an MMS message, click a vCard® attachment. Click View Attachment. Click the trackwheel. Click Add Contact. Message settings Request delivery or read notification for an MMS message 1. When composing an MMS message, click the trackwheel. 2. Click Options. 3.
View the size of an MMS message before sending it 1. In an MMS message, click the trackwheel. 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1. 2. 3. 4. In the device options, click MMS. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. Click the trackwheel. Click Save. Message list settings View more of the subject line for messages 1. 2. 3. 4. In a message list, click the trackwheel. Click Options.
Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, click the trackwheel. Click Options. Set the Confirm Delete field to No. Click the trackwheel. Click Save.
6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list. Hide sent messages 1. 2. 3. 4. 5. 6. In a message list, click the trackwheel. Click Options. Click General Options. Set the Hide Sent Messages field to Yes. Click the trackwheel. Click Save.
Message shortcuts In a message • To reply to a message, press R. • To reply to all, press L. • To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press C. • To mark a message as opened or unopened, press the Alt key and U.
• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
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Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the trackwheel up until ü appears. Create a link for a PIN When typing text, type pin: and the PIN. Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2.
Clear a field 1. When typing text, click the trackwheel. 2. Click Clear Field. Highlight a line of text 1. 2. 3. 4. Place the cursor where you want to highlight the line of text. Click the trackwheel. Click Select. Roll the trackwheel. Highlight text character by character 1. 2. 3. 4. Place the cursor where you want to highlight the text. Click the trackwheel. Click Select. Hold the Alt key and roll the trackwheel. Cancel a text selection 1. With text selected, click the trackwheel. 2.
2. Set the Key Tone field to On. 3. Click the trackwheel. 4. Click Save. Use shortcut keys on the Home screen By default, you can dial phone numbers from the Home screen. If your theme uses an application list, you can always use shortcut keys in the applications list. 1. 2. 3. 4. 5. 6. In the phone, click the trackwheel. Click Options. Click General Options. Set the Dial From Home Screen field to No. Click the trackwheel. Click Save.
• To select a highlighted item from the list that appears when you type and continue typing the same word, press the Enter key. • To select a highlighted item from the list that appears when you type and start a new word, press the Space key. Type in Arabic or Russian using multi-tap Verify that your keyboard displays Arabic or Russian letters.
2. 3. 4. 5. 6. 7. Click the trackwheel. Click New. Type a word or letter combination. Click the trackwheel. Click the trackwheel. Click Save. Change a custom word list item 1. 2. 3. 4. 5. 6. In the device options, click Custom Wordlist. Click a custom word list item. Click Edit. Change the custom word list item. Click the trackwheel. Click Save. Delete a custom word list item 1. 2. 3. 4. In the device options, click Custom Wordlist. Highlight a custom word list item. Click the trackwheel. Click Delete.
Stop adding items to the custom word list automatically 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off. Click the trackwheel. Click Save. AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key.
3. 4. 5. 6. Click Edit. Change the AutoText entry. Click the trackwheel. Click Save. Delete an AutoText entry 1. 2. 3. 4. In the device options, click AutoText. Highlight an AutoText entry. Click the trackwheel. Click Delete. Undo an AutoText change Press the Backspace/Delete key twice. Turn off AutoText for SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Disable AutoText field to Yes. Click the trackwheel. Click Save.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol. • To type the currency symbol assigned to the Currency key, press the Currency key. Work with text • To highlight a line of text, press the Shift key and roll the trackwheel. • To highlight text character by character, hold the Shift key and roll the trackwheel. • To cancel a text selection, press the Escape key. • To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
Search About search In a message list, you can search using criteria that you set and you can save the search criteria for future use. You can also search for contacts or search for all messages that contain the same subject. You can use the search application to search messages, contacts, calendar entries, tasks, and memos on your BlackBerry® device. You can also manage contacts, calendar entries, tasks, and memos from the search results list.
Set the types of messages that the search should find. Type: Set which messages the search should find. View a list of saved searches 1. 2. 3. 4. In a message list, click the trackwheel. Click Search. Click the trackwheel. Click Recall. Change a saved search 1. 2. 3. 4. 5. 6. In the list of saved searches, highlight a search. Click the trackwheel. Click Edit Search. Edit the search criteria. Click the trackwheel. Click Save. Delete a saved search 1. In the list of saved searches, highlight a search. 2.
2. Click Find. 3. Type the text. 4. Press the Enter key. To search for the next instance of the text, click the trackwheel. Click Find Next. Search for organizer data and messages that contain specific information 1. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for. • In the Name field, type a contact name to search for. 2. Select one or more applications. 3. Click the trackwheel. 4. Click Search.
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Attachments Attachment basics About attachments You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files. If you save an email message that contains an attachment that you have opened, the email message and the attachment are stored in the device memory until you delete the email message.
Search for text in a message, attachment, web page, or memo To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, web page, or memo, click the trackwheel. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, click the trackwheel. Click Find Next. Document attachments Type a password for a password-protected .
Spreadsheet attachments Move to a specific cell 1. 2. 3. 4. In a spreadsheet, click the trackwheel. Click Go to Cell. Type the cell co-ordinates. Click the trackwheel. View the content of a cell 1. In a spreadsheet cell, click the trackwheel. 2. Click View Cell. View a list of worksheets 1. In a spreadsheet, click the trackwheel. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets 1. In a spreadsheet, click the trackwheel. 2.
• To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes. • To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Click the trackwheel. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1. In a multi-page .tif file attachment, click the trackwheel. 2. Click Table of Contents.
Switch slides 1. In a presentation, click the trackwheel. 2. Click Next Slide or Prev Slide. Rotate a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Rotate. Zoom in to or out from a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Zoom. 3. Roll the trackwheel. To zoom back to the original slide size, click the trackwheel twice. Click Zoom 1:1. Save a slide 1. 2. 3. 4. When viewing a presentation in slide view, click a slide. Click Save Image.
2. Click Add to Address Book or Update Address. Attachment shortcuts • To search for text in an attachment, press F. • To move to the last cursor position after closing and reopening an attachment, press G. In a spreadsheet • To move to a specific cell, press G. • To view the content of a cell, press the Space key. • To switch worksheets, press V. Highlight a worksheet. Press the Enter key. • To view hidden columns or rows, press H. • To hide the columns or rows again, press H.
Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network.
5. Click the trackwheel. 6. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld. Wireless data synchronization prerequisites • Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
Manage data synchronization conflicts You can set how organizer data synchronization conflicts are resolved by turning off wireless data synchronization, setting conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information about managing organizer data synchronization conflicts.
3. 4. 5. 6. Click Email Reconciliation. Click the trackwheel. Click Purge Deleted Items. Click Yes. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. In a message list, click the trackwheel. Click Reconcile Now.
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. See the documentation for the operating system on your computer for more information.
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Browser Browser basics About browser configurations The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience. The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser.
2. Click Back or Forward. View a thumbnail version of a web page 1. On a web page, click the trackwheel. 2. Click Page Overview. Move to a section of a long web page quickly 1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view. 2. Press any key to close the thumbnail. The section of the web page that you want to view appears on the screen. Move through a web page line by line 1. On a web page, click the trackwheel. 2. Click Select Mode.
Return to the home page 1. On a web page, click the trackwheel. 2. Click Home. Hide the browser 1. In the browser, click the trackwheel. 2. Click Hide. Close the browser 1. In the browser, click the trackwheel. 2. Click Close. Links, pictures, and web page addresses View the address for a link or picture 1. On a web page, highlight a link or picture. 2. Click the trackwheel. 3. Click Link Address or Image Address. View the address for a web page 1. On a web page, click the trackwheel. 2.
2. 3. 4. 5. Click the trackwheel. Click Link Address or Image Address. Click Send Address. Click a message type. To return to the browser after you send the message, press the Escape key. Forward a web page address 1. On a web page, click the trackwheel. 2. Click Send Address. 3. Click a message type. To return to the browser after you send the message, press the Escape key. View a full picture on a web page 1. On a web page, highlight a picture. 2. Click the trackwheel. 3. Click Full Image.
• To turn off placeholders for pictures, set the Show Image Placeholders field to No. 5. Click the trackwheel. 6. Click Save Options. Load pictures on a web page 1. On a web page, click the trackwheel. 2. Perform one of the following actions: • To load some pictures, click More Images. • To load all pictures, click All Images. Web page requests About saving web pages and web page requests While a web page is loading, you can save the web page request in a message list.
Add a bookmark 1. 2. 3. 4. 5. 6. On a web page, click the trackwheel. Click Add Bookmark. In the Auto Synchronize field, set how often the browser should check for updates to the web page. In the Start time field, set the time of day when the browser should start checking for updates. Click the trackwheel. Click Add. Make a web page available offline When adding a bookmark, select the Available Offline check box.
5. Click Delete Bookmark. Add a bookmark folder 1. 2. 3. 4. On a web page, click the trackwheel. Click Bookmarks. Click the trackwheel. Click Add Subfolder. File a bookmark 1. 2. 3. 4. 5. 6. 7. On a web page, click the trackwheel. Click Bookmarks. Highlight a bookmark. Click the trackwheel. Click Move Bookmark. Roll the trackwheel to the new location. Click the trackwheel. Expand a folder 1. Click a folder with a plus sign (+) beside it. 2. Click Expand. Collapse a folder 1.
3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. If a title interests you, you can click it to view the content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed.
• Highlight a title. Click the trackwheel. Click Mark Opened or Mark Unopened. • Highlight a date field. Click the trackwheel. Click Mark Prior Opened. Change a web feed 1. 2. 3. 4. 5. 6. 7. 8. On a web page, click the trackwheel. Click Bookmarks. Highlight a web feed. Click the trackwheel. Click Edit Bookmark. Change the web feed. Click the trackwheel. Click Save. File a web feed 1. 2. 3. 4. 5. 6. 7. On a web page, click the trackwheel. Click Bookmarks. Highlight a web feed. Click the trackwheel.
4. Beside a cache type, click Clear. Clear browser history 1. 2. 3. 4. In the browser, click the trackwheel. Click Options. Click Cache Operations. Click Clear History. Turn on JavaScript support Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. 2. 3. 4. 5. 6. In the browser, click the trackwheel. Click Options. Click Browser Configuration. Select the Support JavaScript check box. Click the trackwheel.
Set the home page Depending on your wireless service provider, you might not be able to set the home page. 1. 2. 3. 4. 5. 6. In the browser, click the trackwheel. Click Options. Click Browser Configuration. In the Home Page Address field, type a web address. Click the trackwheel. Click Save Options. Set the default browser configuration 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Browser. Set the Default browser configuration field. Click the trackwheel. Click Save.
2. 3. 4. 5. 6. Click Options. Click General Properties. Select the Prompt Before Closing Browser On Escape check box. Click the trackwheel. Click Save Options. Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To only accept and send data that is encrypted using 128-bit encryption, set this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, set this field to Allow Weak. Allow FIPS Algorithms Only: Set whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms.
7. Click the trackwheel. 8. Click Save. Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news.
Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway. Browser shortcuts • To insert a period (.
Browser troubleshooting No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service. I cannot set up automatic synchronization for bookmarks When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
Applications Add an application 1. 2. 3. 4. 5. On a web page, highlight a link for an application. Click the trackwheel. Click Get Link. Click Download. Click OK. View properties for an application 1. 2. 3. 4. In the device options, click Advanced Options. Click Applications. Click an application. Click View Properties. Delete a third-party application 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Click the trackwheel.
• Verify that your device has enough memory to add the application.
Media Media files and folders About media files and folders In the media application, you can open media files, such as ring tones or pictures, that are stored in media folders in the BlackBerry® device memory. Some preloaded media files, including Home screen background pictures and ring tones, might be available in a Preloaded Media folder on your device. Add a media folder 1. 2. 3. 4. 5. 6. 7. In the media application, click a media type. Click a media folder. Click Open. Click the trackwheel.
Move a media file You only move media files that you have added. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the media application, click a media type. Click a media folder. Click Open. Highlight a media file. Click the trackwheel. Click Move. Highlight a media folder. Click the trackwheel. Click Move Here. Set the amount of memory available for media files 1. 2. 3. 4. In the media application, click a media type. Click the trackwheel. Click Options.
6. Click Save. Switch media folder views 1. In the media application, click a media type. 2. Click the trackwheel. 3. Click View List or View Thumbnails. Adjust the volume • To increase the volume, roll the trackwheel up. • To decrease the volume, roll the trackwheel down.
5. Click Save. Forward a media file You can only forward media files that you have added to the BlackBerry® device memory. 1. 2. 3. 4. 5. In the media application, click a media type. Click a media folder. Click Open. Highlight a media file. Click Send As Email. Pictures View a picture 1. 2. 3. 4. 5. In the media application, click a media type. Click a media folder that contains pictures. Click Open. Click a picture. Click Open. Zoom in to or out from a picture 1. In a picture, click the trackwheel.
• To pan left, hold the Alt key and roll the trackwheel up. • To pan right, hold the Alt key and roll the trackwheel down. View pictures as a slide show 1. 2. 3. 4. 5. In the media application, click a media type. Click a media folder that contains pictures. Click Open. Click the trackwheel. Click View Slide Show. To exit the slide show, press the Escape key. Set the interval between slides in a slide show 1. 2. 3. 4. 5. 6. In the media application, click a media type. Click the trackwheel.
Download a Home screen background Verify that your wireless service provider supports this feature. 1. 2. 3. 4. 5. In the media application, click a media type. Click a media folder that contains pictures. Click Open. Click the trackwheel. Click Download Images. Rename a picture You can only rename media files that you added. 1. 2. 3. 4. 5. 6. 7. 8. In the media application, click a media type. Click a media folder that contains pictures. Click Open. Highlight a picture. Click the trackwheel.
• To end a call, hold the headset button. For more information about using the headset, see the documentation that came with your headset. Play a ring tone 1. 2. 3. 4. In the media application, click a media type. Click a media folder that contains ring tones. Click a ring tone. Click Play. Download a ring tone Verify that your wireless service provider supports this feature. 1. 2. 3. 4. 5. In the media application, click a media type. Click a media folder that contains ring tones. Click Open.
Delete a ring tone You can only delete media files that you added. 1. 2. 3. 4. 5. 6. In the media application, click a media type. Click a media folder that contains ring tones. Click Open. Highlight a ring tone. Click the trackwheel. Click Delete. Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone. Media shortcuts • To rotate a picture, press R. • To zoom in to a picture, press I. • To zoom out from a picture, press O.
Maps Locations View a location on a map 1. On a map, click the trackwheel. 2. Click Go To Location. 3. Perform one of the following actions: • Type the location information. Click the trackwheel. Click Search. • Click a location. Click Select. • Click a location. Click Edit. Change the location information. Click the trackwheel. Click Search. View a location for a contact on a map 1. 2. 3. 4. 5. On a map, click the trackwheel. Click Map From Address Book. Highlight a contact. Click the trackwheel.
View information for a location marker or point of interest 1. On a map, click a location marker or point of interest. 2. Click Details. Zoom in to a location marker, route, or point of interest 1. On a map, highlight a location marker, route, or point of interest. 2. Click the trackwheel. 3. Click Zoom To Point. Delete location markers, routes, or points of interest from a map 1. On a map, highlight a location marker, route, or point of interest. 2. Click the trackwheel. 3.
6. Click Search. Get directions to a location from your current location Verify that you are tracking your movement. 1. 2. 3. 4. 5. On a map, click the trackwheel. Click Directions From. Type the ending location information. Click the trackwheel. Click Search. Forward directions 1. On a map, click the trackwheel. 2. Click Send Directions. Map basics Pan a map • In Map mode or Navigation mode, perform one of the following actions: • To pan up, roll the trackwheel up.
Directions Dashboard view: You can view location markers, routes, text directions, and points of interest. You can also highlight and move between directions. Directions List view: You can view a list of all text directions. Locations List view: You can view a list of location markers and location information. Locations Map view: You can view routes, location markers, and points of interest on a map.
5. Click Save. Track your movement 1. On a map, click the trackwheel. 2. Click Navigate. As you move, the map shifts and your location remains centered on the screen. To stop tracking your movement, click the trackwheel. Click Stop Navigation. View north at the top of a map When you are tracking your movement, the direction in which you are moving appears at the top of the map by default. 1. On a map, click the trackwheel. 2. Click North Up.
View a list of location bookmarks 1. On a map, click the trackwheel. 2. Click Favorites. Clear location history 1. 2. 3. 4. On a map, click the trackwheel. Click Go To. Click a location. Click Clear History. Maps shortcuts • To zoom in to a map, press I. • To zoom out from a map, press O. • To view status information at the top of a map, press U. • To hide status information at the top of a map, press U. • To switch views, press the Space key.
Contacts Contact basics Add a contact 1. 2. 3. 4. 5. In the address book, click the trackwheel. Click New Address. Type the contact information. Click the trackwheel. Click Save. Add a contact from a message, call log, or web page 1. 2. 3. 4. 5. 6. In a message or call log or on a web page, highlight a contact. Click the trackwheel. Click Add to Address Book. Type the contact information. Click the trackwheel. Click Save.
2. 3. 4. 5. 6. Click the trackwheel. Click Edit. Change the contact information. Click the trackwheel. Click Save. Delete a contact 1. In the address book, highlight a contact. 2. Click the trackwheel. 3. Click Delete. About pauses and waits Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number.
5. 6. 7. 8. Click Add Custom Phone Tune. Set a ring tone. Click the trackwheel. Click Save. Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the address book, click the trackwheel. Click New Group. Type a name for the mailing list. Click the trackwheel. Click Add Member.
Note: When you delete a contact from a mailing list, the contact remains in your address book. View a mailing list 1. In the address book, click a mailing list. 2. Click View Group. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1. In the address book, highlight a mailing list. 2. Click the trackwheel. 3. Click Delete Group. Caller ID Add a caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9.
Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the address book, highlight a contact. Click the trackwheel. Click Edit. Click the caller ID picture. Click Delete Picture. Click the trackwheel. Click Save. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, click the trackwheel. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, click the trackwheel. Click Categories. Highlight a category. Click the trackwheel. Clear the check box beside the category. Click the trackwheel. Click Save. Delete a category 1. 2. 3. 4. 5.
2. Click the trackwheel. 3. Perform one of the following actions: • To add a contact to your address book, click Add. • To add all the contacts, click Add All. • To view information for a contact, click View. • To delete a contact from the address lookup results, click Delete. • To delete the address lookup results, click Delete Lookup. • To start a new address lookup, click Lookup. Contact list settings Sort contacts, tasks, or memos 1. 2. 3. 4. 5.
Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, click the trackwheel. Click Options. Set the Confirm Delete field to No. Click the trackwheel. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your device 1.
Calendar Calendar basics About the calendar In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list. Agenda view also shows how much free time you have between appointments. Switch calendar views 1. In the calendar, click the trackwheel. 2. Click a view. Move around the calendar 1.
4. Click the trackwheel. Schedule a meeting Verify that your BlackBerry® device is associated an email account that BlackBerry Enterprise Server version 2.1 or later. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. In the calendar, click the trackwheel. Click New. Type the meeting information. If the meeting recurs, set the Recurrence field. Click the trackwheel. Click Invite Attendee. Click a contact. Click Invite. To add another contact to your meeting, repeat steps 5 through 8. Click the trackwheel. Click Save.
View appointments in Week or Month view 1. In Week view or Month view, click the trackwheel. 2. Click View Appts. The calendar displays the appointments scheduled for the current day. To return to Week view or Month view, press the Escape key. Switch days in Day view To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day. Meetings Respond to a meeting invitation 1. In a meeting invitation, click the trackwheel. 2.
1. In a meeting, meeting invitation, or meeting response, highlight a contact. 2. Click the trackwheel. 3. Click a message type or Call . View your calendar when responding to a meeting 1. In a meeting invitation, click the trackwheel. 2. Click View Calendar. To return to the meeting invitation, press the Escape key. Calendar settings Set the default calendar view 1. 2. 3. 4. 5. In the calendar, click the trackwheel. Click Options. Set the Initial View field. Click the trackwheel. Click Save.
3. Set the Snooze field. 4. Click the trackwheel. 5. Click Save. View tasks in the calendar 1. 2. 3. 4. 5. In the calendar, click the trackwheel. Click Options. Set the Show Tasks field to Yes. Click the trackwheel. Click Save. Set the first day of the week 1. 2. 3. 4. 5. In the calendar, click the trackwheel. Click Options. Set the First Day of the Week field. Click the trackwheel. Click Save. Hide free time in Agenda view 1. 2. 3. 4. 5. In the calendar, click the trackwheel. Click Options.
Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, click the trackwheel. Click Options. Set the Confirm Delete field to No. Click the trackwheel. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your device 1.
I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
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Tasks Task basics Create a task 1. 2. 3. 4. 5. 6. 7. In the task list, click the trackwheel. Click New. Type the task information. Set a due date for the task. If the task recurs, set the Recurrence field. Click the trackwheel. Click Save. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
3. Perform one of the following actions: • To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Click the trackwheel. Click Save. Hide completed tasks 1. In the task list, click the trackwheel. 2. Click Hide Completed. Forward a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Click the trackwheel. Click Forward As. Click a message type. Delete a task 1.
4. Click New. 5. Type a name for the category. 6. Press the Enter key twice. Categorize a contact, task, or memo 1. 2. 3. 4. 5. When creating or changing a contact, task, or memo, click the trackwheel. Click Categories. Select the check box beside a category. Click the trackwheel. Click Save. Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, click the trackwheel. 2. Click Filter. 3. Select the check box next to a category.
Task list settings Sort contacts, tasks, or memos 1. 2. 3. 4. 5. In the address book, task list, or memo list, click the trackwheel. Click Options. Set the Sort By field. Click the trackwheel. Click Save. Set a snooze time for reminders 1. 2. 3. 4. 5. In the calendar or task list, click the trackwheel. Click Options. Set the Snooze field. Click the trackwheel. Click Save. View tasks in the calendar 1. 2. 3. 4. 5. In the calendar, click the trackwheel. Click Options. Set the Show Tasks field to Yes.
2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
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Memos Memo basics Create a memo 1. 2. 3. 4. 5. In the memo list, click the trackwheel. Click New. Type the memo information. Click the trackwheel. Click Save. Change a memo 1. 2. 3. 4. 5. 6. In the memo list, highlight a memo. Click the trackwheel. Click Edit. Change the memo information. Click the trackwheel. Click Save. Forward a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Click the trackwheel. Click Forward As. Click a message type.
Delete a memo 1. In the memo list, highlight a memo. 2. Click the trackwheel. 3. Click Delete. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, click the trackwheel. Click Categories. Highlight a category. Click the trackwheel. Clear the check box beside the category. Click the trackwheel. Click Save. Delete a category 1. 2. 3. 4. 5. In the address book, task list, or memo list, click the trackwheel. Click Filter. Highlight a category. Click the trackwheel. Click Delete.
5. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, click the trackwheel. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
Alarm About the alarm In the BlackBerry® device alarm, you can set a time for a daily alarm to sound. You can also set the alarm to sound on weekends, set a snooze time for the alarm, and adjust the alarm volume. If you turn off your device by pressing the Power button, or by clicking Turn Power Off and selecting Turn Off, the alarm should sound at the correct time even if the device is off. Set the alarm 1. 2. 3. 4. 5. 6. In the alarm, set the Daily Alarm field to On.
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Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Click the trackwheel. 3. Perform one of the following actions: • To convert the number from imperial to metric, click To Metric. • To convert the number from metric to imperial, click From Metric. 4. Click a conversion type.
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Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
1. During a call, click the trackwheel. 2. Click Activate . Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click a paired Bluetooth® enabled device. Click Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Click the trackwheel. Click Save. Delete a paired Bluetooth enabled device Verify that your BlackBerry® device is not connected to the Bluetooth® device. 1.
Restrict outgoing calls 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click the trackwheel. Click Options. Set the Allow outgoing calls field to Never or If Unlocked. Click the trackwheel. Click Save. Make your BlackBerry device discoverable 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click the trackwheel. Click Options. Set the Discoverable field to Yes. Click the trackwheel. Click Save. Change the pairing name for your BlackBerry device 1. 2. 3. 4. 5. 6.
Turn off the prompt that appears when connecting or pairing 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click a Bluetooth® enabled device. Click Device Properties. Set the Trusted field to Yes. Click the trackwheel. Click Save. To turn on the prompt again, set the Trusted field to No.
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles.
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Date and time Set the date and time 1. 2. 3. 4. In the device options, click Date/Time. Set the date and time. Click the trackwheel. Click Save. Get the date and time from the wireless network automatically 1. In the device options, click Date/Time. 2. Set the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, set the Date/Time Source field to Network.
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Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can change preloaded notification profiles or create new ones.
5. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. In the profile list, click a notification profile. 2. Click Delete. Set the same ring tone for all notification profiles 1. 2. 3. 4. 5. 6. 7. In the profile list, click a notification profile. Click Show Tunes. Click a media folder that contains ring tones. Click Open. Highlight a ring tone. Click the trackwheel. Click Set As Phone Tune. Prevent notification during calls 1. 2. 3. 4. 5. 6. 7. 8. 9.
View a list of saved ring tones 1. 2. 3. 4. In the profile list, click a notification profile. Click Show Tunes. Click a media folder that contains ring tones. Click Open. To play a ring tone, highlight a ring tone. Click the trackwheel. Click Play. Download a ring tone Verify that your wireless service provider supports this feature. 1. 2. 3. 4. 5. In the media application, click a media type. Click a media folder that contains ring tones. Click Open. Click the trackwheel. Click Download Tunes.
To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Yes. Turn on wireless coverage notification 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Click the trackwheel. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.
Change the order of notification profile exceptions 1. 2. 3. 4. In the profile list, click a notification profile exception. Click Move. Roll the trackwheel to the new location. Click the trackwheel. Change a notification profile exception 1. 2. 3. 4. 5. In the profile list, click a notification profile exception. Click Edit. Change the notification profile exception information. Click the trackwheel. Click Save. Change the list of contacts for a notification profile exception 1. 2. 3. 4.
Assign a ring tone to a contact 1. 2. 3. 4. 5. 6. 7. 8. In the address book, highlight a contact. Click the trackwheel. Click Edit. Click the trackwheel. Click Add Custom Phone Tune. Set a ring tone. Click the trackwheel. Click Save. Notification profile troubleshooting My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile.
BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, click the trackwheel. 2. Click Add a Contact. 3. Perform one of the following actions: • If the contact is not in your address book, highlight [Use Once]. Click the trackwheel. Click Request by Email or Request by PIN. Type an email address or PIN. Press the Enter key.
• Decline. • Remove. Note: If you select Remove, the sender of the invitation does not receive confirmation that your address is a correct address. Turn off invitation forwarding options If you turn off invitation forwarding, contacts you invite can only accept invitations from the original email address or PIN that you sent the invitation to. If those contacts try to accept the invitation from a different email address or PIN, their acceptance is rejected. 1. 2. 3. 4. 5.
4. Click OK. Move a contact to a group 1. 2. 3. 4. In BlackBerry® Messenger, on the contact list screen, highlight a contact. Click the trackwheel. Click Move Contact. Click a group. Note: A contact can only be in one group at a time. If you move a contact to a group, the contact is moved out of the group it was in originally. Rename a group 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the contact list screen, highlight a group. Click the trackwheel. Click Rename Group. Type a name for the group.
Open a conversation Conversations appear in the conversation list and the main message list. 1. In BlackBerry® Messenger, in the conversation list, highlight a contact. 2. Click the trackwheel. 3. Click Open Conversation. Add an emoticon 1. When composing a message, press the Symbol key twice. 2. Click an emoticon. Send a file to a contact 1. During a BlackBerry® Messenger conversation, click the trackwheel. 2. Click Send a File. 3.
3. Set the Show Conversations in Message List field to No. 4. Click the trackwheel. 5. Click Save. To view conversations in the main message list again, set the Show Conversations in Message List field to Yes. Start a conference 1. 2. 3. 4. In BlackBerry® Messenger, during a conversation, click the trackwheel. Click Invite. In the drop-down list, click a contact. Click OK. Copy a conversation history When you copy a conversation history, you can paste it into other BlackBerry® device applications. 1.
2. Click My Status. 3. Click one of the following menu items: • Available. • Unavailable. 4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact. 2. Click the trackwheel. 3. Click Set Alert.
Display and keyboard Backlighting About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment. Turn on backlighting 1. Press the Power button once. 2. To increase the brightness, press the Power button again. To turn off backlighting, press the Power button. Turn off automatic backlighting 1. 2. 3. 4.
Display settings Use a picture as the Home screen background 1. 2. 3. 4. 5. 6. In the media application, click a media type. Click a media folder that contains pictures. Click Open. Highlight a picture. Click the trackwheel. Click Set As Home Screen Image. To clear the picture from the Home screen, click the trackwheel. Click Reset Home Screen Image. Download a Home screen background Verify that your wireless service provider supports this feature. 1. 2. 3. 4. 5.
• To move the application, hold the Alt key and click the trackwheel. Click Move Application. Roll the trackwheel to the new location. Click the trackwheel. • To hide the application, hold the Alt key and click the trackwheel. Click Hide Application. • To view a hidden application, hold the Alt key and click the trackwheel. Click Show All. Hold the Alt key and click the application. Click Hide Application. Keyboard settings Turn on key tones 1. 2. 3. 4. In the device options, click Screen/Keyboard.
Switch themes 1. In the device options, click Theme. 2. Click a theme. 3. Click Activate. Delete a theme You can only delete themes that you have downloaded to your BlackBerry® device. 1. 2. 3. 4. In the device options, click Theme. Highlight a theme. Click the trackwheel. Click Delete. Download a theme Verify that your wireless service provider supports this feature. 1. In the device options, click Theme. 2. Click the trackwheel. 3. Click Download Themes.
Language Set the display language Verify that your BlackBerry® Desktop Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Set the Language field. Click the trackwheel. Click Save.
To turn on the shortcut for switching typing input languages again, set the Use Input Method Shortcut field to Yes. To receive notification when you switch typing input languages, set the Notify me field to Yes. Set display options for contacts You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. 2. 3. 4. In the device options, click Language. Set the Name Display field to Last name, First name. Click the trackwheel. Click Save.
Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. See the printed documentation that came with your device for more information about wireless coverage indicators. Turn off the connection to the wireless network You should turn off the connection to the wireless network in certain places, such as on an airplane or in a hospital.
An indicator appears on your device to let you know that you are roaming outside of your normal network area. You might also have to provide login information before you can access the wireless network. Contact your wireless service provider for more information about roaming. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that you have turned on the connection to the wireless network.
Power and battery Turn off your device Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your device. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key.
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Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons. Set a device password 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings.
Set a limit for device password attempts 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Number of Password Attempts field. Click the trackwheel. Click Save. Encryption About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked.
5. Click Save. About encryption keys If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. You should generate a new encryption key every 2 weeks.
5. Click Save. Generate a random password 1. 2. 3. 4. 5. 6. 7. In the password keeper, click the trackwheel. Click New. Click the trackwheel. Click Random Password. Type the password information. Click the trackwheel. Click Save. Set criteria for randomly generated passwords 1. 2. 3. 4. 5. In the password keeper, click the trackwheel. Click Options. Set the random password fields. Click the trackwheel. Click Save Options. View a password in the password keeper 1.
5. Click Save Options. To show passwords in the password keeper again, set the Show Password field to Yes. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, click the trackwheel. Click Options. Set the Confirm Delete field to No. Click the trackwheel. Click Save.
Set a limit for password attempts in the password keeper 1. 2. 3. 4. 5. In the password keeper, click the trackwheel. Click Options. Set the Password Attempts field. Click the trackwheel. Click Save Options. Advanced security About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software 1. 2. 3. 4.
About memory cleaning You can use this feature if you install the S/MIME Support Package or PGP® Support Package on your BlackBerry® device. See the S/ MIME Support Package User Guide Supplement or the PGP Support Package User Guide Supplement for more information. Smart cards About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields.
• Verify that you have set a device password. • Verify that two-factor authentication is turned on. • Verify that you have the smart card password. You should have received this password when you received your smart card. Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device. 1. 2. 3. 4. 5. In the device options, click Security Options.
Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections.
1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Click the trackwheel. Perform one of the following actions: • To set permissions for the highlighted third-party application, click Edit Permissions. • To set permissions for all third-party applications, click Edit Default Permissions. 6. 7. 8. 9. Expand Connections, Interactions, or User Data. Set the permission fields. Click the trackwheel. Click Save.
Set whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site content before it appears in your browser. Theme Data: Set whether your device can use third-party applications as a source for customized themes. Data permissions for third-party applications Email: Set whether third-party applications can access email, SMS text, or PIN messages on your BlackBerry® device.
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BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds. BrickBreaker capsules Long: This capsule makes the paddle longer. Slow: This capsule slows down the ball.
5 points Play BrickBreaker • To move the paddle, roll the trackwheel. • To release the ball in catch mode, press the Space key. • To shoot the laser or gun, press the Space key. Adjust the volume for BrickBreaker 1. 2. 3. 4. 5. In BrickBreaker, click the trackwheel. Click Options. Set the Volume field. Click the trackwheel. Click Save. Set the paddle speed 1. In BrickBreaker, click the trackwheel. 2. Click Options. 3.
Service books About service books Service books determine which services are available on your BlackBerry® device. Your system administrator or wireless service provider can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager. Accept a service book 1. 2. 3. 4. 5.
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Troubleshooting BlackBerry Basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.
• • • • message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your device. If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now. Generate an encryption key. Verify that data service is turned on. Resend the message.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
I cannot attach a file to an MMS message Try performing the following actions: • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). • Verify that the file size does not exceed 300 KB. • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
Email messages are not being deleted over the wireless network Try performing the following actions: • If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/ Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. • In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads new location information. I cannot forward directions Verify that you are viewing directions in Directions mode or that you have highlighted a route in Locations mode. Contact troubleshooting I cannot find the Add Custom Phone Tune menu item If you have already assigned a custom ring tone to a contact, the Add Custom Phone Tune menu item does not appear.
Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If the Bluetooth® enabled device that you are pairing with has no screen where you can type a passkey, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for field, try typing 0000. My list of paired Bluetooth enabled devices does not appear Try performing the following actions: • Verify that Bluetooth® technology is turned on.
I am not receiving notification for incoming calls or messages Try performing the following actions: • In the profile list, verify that the Off profile is turned off. • In a notification profile exception, verify that the Custom Phone Tune field is not set to Mute. I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list.
Security troubleshooting I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device.
3. 4. 5. 6. Click Diagnostics Test. Highlight a report. Click the trackwheel. Click Email Report or PIN Report. Delete a diagnostic report 1. 2. 3. 4. 5. 6. In the device options, click Mobile Network. Click the trackwheel. Click Diagnostics Test. Highlight a report. Click the trackwheel. Click Delete or Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient.
Abbreviation list APN: Access point name BCC: Blind carbon copy CAP lock: Capital letter lock CC: Carbon copy FIPS: Federal Information Processing Standards GPS: Global Positioning System HTTP: Hypertext Transfer Protocol MDS: Mobile Data Service MMS: Multimedia Messaging Service NUM lock: Number lock PIM: Personal information management PIN: Personal identification number S/MIME: Secure Multipurpose Internet Mail Extensions SMS: Short Message Service SMSC: Short Message Service Center SSL: Secure Sockets L
WML: Wireless Markup Language WTLS: Wireless Transport Layer Security 218
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